Technical Support Representative: Overview

zingfit is in search of two Technical Support Representatives to work out of our Louisville, Colorado office on evenings and weekends. Our company builds and markets a leading scheduling and engagement platform for boutique fitness studios. We’re a fast-growing innovative organization seeking self-motivated, tech-savvy professionals who strive to be part of a winning team. This is an entry-level position with the opportunity to grow within the company.

We are hiring for TWO representatives, one is spanish/english bi-lingual required and the other is bi-lingual preferred but not required.

What you’ll do:

• Enthusiastically respond to technical support requests through phone and email (Zendesk)
• Empathize with the customer and be their advocate on escalations
• Proactively solve customer support problems that arise
• Help users with purchases, program sign-up processes, payment issues, general troubleshooting, general “how do I’s”
• Learn all the ‘ins and outs’ of zingfit’s product and services to properly assist users with selecting the appropriate products/programs for their needs
• Identify and qualify legitimate sales opportunities
• Assist other departments with day-to-day tasks as needed
• Escalate the appropriate issues to tier three support and engineering
• Become a trainer for the platform and conduct customer trainings on a regular basis

We’re an agile, fast-growing company and this job description isn’t meant to be a complete list of your qualifications or all the things you’ll do!

Requirements:

• High Energy, optimistic outlook and positive attitude
• This shift is Saturday-Wednesday 3:30pm-midnight (Mountain time)
• Zendesk experience preferred
• Empathetic approach to troubleshooting and customer service
• Turns obstacles into successes
• Quick learner, willing to take initiative, and has great follow-through
• Strong listening skills and analytic abilities
• 1-3 years providing professional customer support preferred
• Proactive, critical thinking problem-solving skills required
• 1-3 years of Technical background
• Bilingual Proficiency in Spanish is a bonus! 

What zingfit can provide:

• Competitive Wages
• Health, dental and vision coverage (starting after the qualification date)
• 401K with company match