Duda, Inc.
Duda is the leading web design platform for all companies that offer web design services
Louisville, CO

Technical Support Manager

| Greater Boulder Area
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WHO WE ARE LOOKING FOR

Do you measure your success by the success of your customers? Then we are looking for you! At Duda (www.duda.co) we are driven by our desire to empower our customers with the most innovative and efficient tools for creating, managing and cultivating the online presence of their SMB customers. 

We are looking for an experienced Manager to help grow and scale our world class Technical Support team in Colorado as well as bring their ideas and innovation to help continue to evolve the Global Support Team.

If you are passionate about getting the best out of your people and uniting a team under a common goal - delivering world class customers experiences, then you have found the right place. 

WHAT YOU WILL DO
  • Manage, mentor, and develop the US Support team (primarily based in CO)
  • Develop new processes and initiatives to iterate towards Operational Excellence
  • Work directly with customers on escalated issues or to gather feedback as necessary
  • Develop new Support strategies and help us innovate and scale the Support org
  • Work cross functionally with Product and R&D and advocate the voice of our customers
  • Help manage or lead projects that align with departmental and company wide OKRs

As part of our Customer Success Leadership team, you will also help us deliver on initiatives to drive product adoption, share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers at scale.

WHO YOU ARE
  • 2+ years of experience managing a high performing technical support organization
  • Is data driven and hypothesis oriented, always curious about the why and not just what
  • Knowledge of HTML/CSS/Javascript, API’s, and/or other object-oriented languages 
  • Takes great pride in the customer experience and is accountable to the teams failures
  • Empathetic to customer’s issues and confident in your ability to drive them to success
  • Fearless in voicing your opinions and thinking critically to improve our business
  • Demonstrated Project Management experience and ability to work cross functionally to take projects from beginning to end with little supervision
  • Strong belief in “living in the product you support.” It is important you understand deeply the way customers use our platform so you can educate/mentor/coach team members
  • Experience building websites is a major plus! 
WHO WE ARE AND WHAT WE DO

Duda is the leading web design platform for professionals. We serve all types of customers, from freelancers to digital agencies, all the way up to the largest hosting companies and SaaS platforms in the world!

Every Duda website is automatically optimized for Google PageSpeed and great out-of-the-box SEO - today, there are over 18M websites that are built by Duda’s platform, and counting.

Duda has partnered with some of the industry's biggest players, including TripAdvisor, GoDaddy, Thryv, Hibu, Tailor-Brands, Italiaonline, 1&1, Sensis, and many more!

Duda has received numerous awards and accolades, including being named PC Mag’s Editor’s Choice award four years in a row (2017-2020), CNET Best for Building a Customized Experience Award 2020, and G2 Crowd’s Awards for Best Support for Summer 2020, Leader for Website Builders, and #1 overall in “Results” and “Implementation.”

Duda was founded by Itai Sadan and Amir Glatt in 2009 and now has almost 200 employees across 4 global offices: Tel-Aviv, Palo Alto, Colorado and Brazil.

WHAT WE OFFER
  • A supportive, agile and creative work environment with rock star colleagues! 
  • Competitive compensation, on-going recognition, and most of all, a chance to learn, contribute and develop your skills.
  • Opportunity to join an explosive industry, a successful and growing organization and an unmatched leadership team, passionate about their employees!
  • Top-tier health benefits, 401(k), an education reimbursement fund, Udemy Learning Platform, unlimited PTO/vacation, and dedicated weekly work-from-home days
  • Most of all we will give you fun, enthusiasm, support, a passion for healthy living, and never a dull moment!

We are currently working remotely, but plan on returning to a hybrid office model when it's safe to do so.

When we find the right person, we try to put our best foot forward with an offer that excites you. We consider the skills and experience you bring, what similar jobs pay in the Denver area and make sure there’s equal pay for equal work among those you’ll be working with. When meeting the requirements, the minimum of what you can expect for this position is $77,000. The actual offer will vary depending on the candidate's skills and competencies.

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Where we are

Duda is located in historic downtown Louisville. Our brand new office is within walking distance to many local coffee shops, restaurants, and bars.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • DomoAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe CCDesign
    • After EffectsDesign
    • StorybookDesign
    • AsanaManagement
    • BasecampManagement
    • JIRAManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • DudaCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • SendGridEmail
    • HubSpotEmail
    • AdwordsLead Gen
    • FacebookLead Gen
    • LinkedinLead Gen
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What are Duda, Inc. Perks + Benefits

Duda, Inc. Benefits Overview

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays.

Culture
Volunteer in local community
Duda is involved in many community activities, from hosting and sponsoring a youth leadership and entrepreneurship program to local volunteering food banks, elderly people and professional meetups
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Duda has a DEI Taskforce that is re-elected every six months-year that helps manage and decide on diversity training and speakers.
Daily sync
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Hiring Practices that Promote Diversity
Duda's People Team ensures that hiring procedures are free from biases related to a candidate's age, race, gender, religion, sexual orientation, and other personal characteristics.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Duda donates $5,000/qtr to employee chosen nonprofits in the areas of equality, diversity, and social good. Duda offers a company match, up to $200/year, for each employee's individual donations.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home on Fridays as well as Work remotely on occasion as needed.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Lunch is provided 3 days a week
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Fido is welcome
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $500 reimbursement for continuing education.

Additional Perks + Benefits

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays.

An Insider's view of Duda, Inc.

How would you describe the company’s work-life balance?

Duda encourages employees to take PTO regularly to avoid burnout. We also have mental health webinars and a website with tips for working from home!

Adrian

Technical Support Engineer

How do you collaborate with other teams in the company?

One way my team collaborates with other teams at Duda is by hosting monthly workshops where we highlight expert areas from around the company. It’s a great way to provide our clients with a deeper look into what we are building here at Duda. As a company, we’re all open to any ideas that drive us forward and that’s clear by the way we communicate.

Erin

Strategic Account Manager

How does the company support your career growth?

People own their own destiny and take full ownership over their roles. It's easy to see the direct impact of your actions.

Adam

VP Sales North America

How do your team's ideas influence the company's direction?

Duda really values the opinions of our users, and our Account Management team proves to be of huge value in understanding and communicating those needs. Our opinions are sought out for projects large and small, giving us not only insight on new things coming but the ability to help guide our company vision keeping our customers at the forefront.

Liz

Director of Strategic Account Management

What makes someone successful on your team?

We solve new problems daily and what makes someone successful on my team is a love of learning new things, the ability to work well within an awesome group of people, and a desire to be a reliable source of information to others including our users.

Michelle

Technical Support Engineer

Jobs at Duda, Inc.
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Technical Support Manager

Duda, Inc.
Greater Boulder Area
1 week ago
+35
We are looking for an experienced Manager to help grow and scale our world class Technical Support team in Colorado as well as bring their ideas and innovation to help continue to evolve the Global Support Team.

Business Development Representative (BDR)

Duda, Inc.
Greater Boulder Area
1 week ago
+35
We are seeking an energetic and self-motivated Business Development Representative (BDR) to join our team at Duda. This position is key to filling the top of the funnel and assisting the Sales teams in closing qualified prospects.

Social Media Manager

Duda, Inc.
Greater Boulder Area
2 weeks ago
+35
The  Senior Social Media Manager will own organic social media programs at Duda, with responsibility for setting goals and strategies, creating content, executing campaigns, monitoring social mentions, engaging on social channels, and reporting on outcomes. 

Lead Commercial Counsel

Duda, Inc.
Greater Boulder Area
3 weeks ago
+35
A proven and collaborative Lead Commercial Counsel to act as our first in-house Legal hire to support Duda's rapid growth. Reporting to our CFO, the ideal candidate will be a business savvy lawyer with experience scaling legal operations for a SaaS technology company. This person should be adept at moving seamlessly between deep-in-the-weeds daily legal activities such as reviewing Enterprise level MSAs to strategic discussions with product on our general approach to product data privacy issues as well as designing company policies around contract lifecycle management. They should be a strong communicator familiar with helping to run legal matters for global fast-growing organizations with significant hubs in countries like Israel as well as the US.

Head of Enterprise Sales, North America

Duda, Inc.
Greater Boulder Area
3 weeks ago
+35
Duda is looking for a Head of Enterprise Sales, North America to join our global team in driving the strategy and execution of recruiting, closing, enabling, and retaining new and existing Enterprise channel partners which form our base of more than 10,000 customers worldwide.