Duda, Inc.
Duda is the leading web design platform for all companies that offer web design services.
Louisville, CO

Technical Support Manager

| Greater Boulder Area
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WHO WE ARE LOOKING FOR

Do you measure your success by the success of your customers? Then we are looking for you! At Duda (www.duda.co) we are driven by our desire to empower our customers with the most innovative and efficient tools for creating, managing and cultivating the online presence of their SMB customers. 

We are looking for an experienced Manager to help grow and scale our world class Technical Support team in Colorado as well as bring their ideas and innovation to help continue to evolve the Global Support Team.

If you are passionate about getting the best out of your people and uniting a team under a common goal - delivering world class customers experiences, then you have found the right place. 

WHAT YOU WILL DO
  • Manage, mentor, and develop the US Support team (primarily based in CO)
  • Develop new processes and initiatives to iterate towards Operational Excellence
  • Work directly with customers on escalated issues or to gather feedback as necessary
  • Develop new Support strategies and help us innovate and scale the Support org
  • Work cross functionally with Product and R&D and advocate the voice of our customers
  • Help manage or lead projects that align with departmental and company wide OKRs

As part of our Customer Success Leadership team, you will also help us deliver on initiatives to drive product adoption, share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers at scale.

WHO YOU ARE
  • 2+ years of experience managing a high performing technical support organization
  • Is data driven and hypothesis oriented, always curious about the why and not just what
  • Knowledge of HTML/CSS/Javascript, API’s, and/or other object-oriented languages 
  • Takes great pride in the customer experience and is accountable to the teams failures
  • Empathetic to customer’s issues and confident in your ability to drive them to success
  • Fearless in voicing your opinions and thinking critically to improve our business
  • Demonstrated Project Management experience and ability to work cross functionally to take projects from beginning to end with little supervision
  • Strong belief in “living in the product you support.” It is important you understand deeply the way customers use our platform so you can educate/mentor/coach team members
  • Experience building websites is a major plus! 
WHO WE ARE AND WHAT WE DO

Duda is the leading web design platform for professionals. We serve all types of customers, from freelancers to digital agencies, all the way up to the largest hosting companies and SaaS platforms in the world!

Every Duda website is automatically optimized for Google PageSpeed and great out-of-the-box SEO - today, there are over 18M websites that are built by Duda’s platform, and counting.

Duda has partnered with some of the industry's biggest players, including TripAdvisor, GoDaddy, Thryv, Hibu, Tailor-Brands, Italiaonline, 1&1, Sensis, and many more!

Duda has received numerous awards and accolades, including being named PC Mag’s Editor’s Choice award four years in a row (2017-2020), CNET Best for Building a Customized Experience Award 2020, and G2 Crowd’s Awards for Best Support for Summer 2020, Leader for Website Builders, and #1 overall in “Results” and “Implementation.”

Duda was founded by Itai Sadan and Amir Glatt in 2009 and now has almost 200 employees across 4 global offices: Tel-Aviv, Palo Alto, Colorado and Brazil.

WHAT WE OFFER
  • A supportive, agile and creative work environment with rock star colleagues! 
  • Competitive compensation, on-going recognition, and most of all, a chance to learn, contribute and develop your skills.
  • Opportunity to join an explosive industry, a successful and growing organization and an unmatched leadership team, passionate about their employees!
  • Top-tier health benefits, 401(k), an education reimbursement fund, Udemy Learning Platform, unlimited PTO/vacation, and dedicated weekly work-from-home days
  • Most of all we will give you fun, enthusiasm, support, a passion for healthy living, and never a dull moment!

We are currently working remotely, but plan on returning to a hybrid office model when it's safe to do so.

When we find the right person, we try to put our best foot forward with an offer that excites you. We consider the skills and experience you bring, what similar jobs pay in the Denver area and make sure there’s equal pay for equal work among those you’ll be working with. When meeting the requirements, the minimum of what you can expect for this position is $95,000. The actual offer will vary depending on the candidate's skills and competencies.

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Where we are

Located in the heart of Downtown Louisville, our incredible new office is within walking distance to many local coffee shops, restaurants, and bars.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • DomoAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe CCDesign
    • After EffectsDesign
    • StorybookDesign
    • AsanaManagement
    • BasecampManagement
    • JIRAManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • DudaCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • SendGridEmail
    • HubSpotEmail
    • AdwordsLead Gen
    • FacebookLead Gen
    • LinkedinLead Gen
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What are Duda, Inc. Perks + Benefits

Duda, Inc. Benefits Overview

We are an agile, creative team who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, having a pint at a local brewery after work, or going for bike rides, we are always looking to explore fun new activities together. Duda offers top-tier health benefits, 401k, company stock options, tons of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home days.

Culture
Volunteer in local community
Duda is involved in many community activities, from hosting and sponsoring a youth leadership and entrepreneurship program to local volunteering food banks, elderly people and professional meetups
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Duda has a DEI Taskforce that is re-elected every six months-year that helps manage and decide on diversity training and speakers.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity Employee Resource Groups
Our Diversity, Equity, Inclusion, and Belonging Group is made up of volunteers from a wide selection of departments and employee levels. This employee powered group drives strategic DEIB initiatives.
Hiring Practices that Promote Diversity
Duda's People Team ensures that hiring procedures are free from biases related to a candidate's age, race, gender, religion, sexual orientation, and other personal characteristics.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
All employees are provided option grants, meaning we all have skin in the game when a potential liquidity event occurs in the future.
Match charitable contributions
Duda donates $5,000/qtr to employee chosen nonprofits in the areas of equality, diversity, and social good. Duda offers a company match, up to $200/year, for each employee's individual donations.
Child Care & Parental Leave Benefits
Generous Parental Leave
New parents receive a total of 16 weeks of paid leave (12 at full pay and an additional 4 at 60%). Family time is super important to us.
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home on Fridays as well as Work remotely on occasion as needed.
Family Medical Leave
Need time to care for a family member, we have you covered with our Family Leave coverage.
Return-to-work program post parental leave
Company sponsored family events
We regularly host events where employees are welcome to bring their partners and kiddos, from company picnics (Duda style) to baseball outings and everything in between!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees can take paid time away to rest up and recover when they are sick, we've got your back.
Perks & Discounts
Casual Dress
Commuter Benefits
We offer tax free commuter benefits to help lower your regular commute.
Company Outings
Free Daily Meals
Lunch is provided 3 days a week
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fido is welcome
Fitness Subsidies
Home Office Stipend for Remote Employees
Since we all work in a hybrid environment employees are provided a WFH stipend to help cover the cost of your in home office setup. - there is no reason for your home office to be a drag.
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
We offer $500 reimbursement for continuing education.
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays.

An Insider's view of Duda, Inc.

How would you describe the company’s work-life balance?

Duda encourages employees to take PTO regularly to avoid burnout. We also have mental health webinars and a website with tips for working from home!

Adrian

Technical Support Engineer

How do you collaborate with other teams in the company?

One way my team collaborates with other teams at Duda is by hosting monthly workshops where we highlight expert areas from around the company. It’s a great way to provide our clients with a deeper look into what we are building here at Duda. As a company, we’re all open to any ideas that drive us forward and that’s clear by the way we communicate.

Erin

Strategic Account Manager

How does the company support your career growth?

People own their own destiny and take full ownership over their roles. It's easy to see the direct impact of your actions.

Adam

VP Sales North America

How do your team's ideas influence the company's direction?

Duda really values the opinions of our users, and our Account Management team proves to be of huge value in understanding and communicating those needs. Our opinions are sought out for projects large and small, giving us not only insight on new things coming but the ability to help guide our company vision keeping our customers at the forefront.

Liz

Director of Strategic Account Management

What makes someone successful on your team?

We solve new problems daily and what makes someone successful on my team is a love of learning new things, the ability to work well within an awesome group of people, and a desire to be a reliable source of information to others including our users.

Michelle

Technical Support Engineer

Jobs at Duda, Inc.
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Senior Manager, Sales and Business Development

Duda, Inc.
Greater Boulder Area
1 day ago
+54
Duda is looking for a driven, self-motivated Senior Manager of Sales and Business Development to join our Sales organization! Reporting to the SVP of Global Sales, you will hire, train, and coach a rapidly growing global team of BDR’s. You will play a critical role in crafting and improving outbound communication as the BDR’s prospect, qualify and book appointments for Mid-Market and Enterprise level Agencies and SaaS businesses that may benefit

Content Writer

Duda, Inc.
Greater Boulder Area
2 days ago
+54
WHO WE ARE LOOKING FOR Our mission at Duda is to help web-pros, digital agencies & SaaS platforms grow their businesses by offering websites to SMBs. Duda’s website building platform is designed so that our clients can make it their own while relying on us for all things websites. We’re growing our marketing team to support the company’s goals and global reach through professional, insightful and engaging content. This is an opportunity to create

Technical Support Manager

Duda, Inc.
Greater Boulder Area
3 days ago
+54
We are looking for an experienced Manager to help grow and scale our world class Technical Support team in Colorado as well as bring their ideas and innovation to help continue to evolve the Global Support Team.

Technical Support Engineer

Duda, Inc.
Greater Boulder Area
1 week ago
+54
Do you measure your success by the success of your customers? At Duda (www.duda.co) we are driven by our desire to empower our customers with the most innovative and efficient tools for creating, managing and cultivating the online presence of their SMB customers.  We are looking for a Technical Support Engineer who will provide advanced technical support to our growing customer base of web designers and professionals. If you are passionate about

Enterprise Business Development Representative

Duda, Inc.
Greater Boulder Area
1 week ago
+54
WHO WE ARE LOOKING FOR We are seeking an energetic, self-motivated and experienced Enterprise Business Development Representative (E-BDR) to join our team at Duda. This position is key to filling the top of the funnel and assisting our growing Enterprise Sales Team in closing new Enterprise customers. You will have the opportunity to impact the bottom line by generating revenue through identifying new Enterprise customer opportunities. Your

Enterprise Account Manager

Duda, Inc.
Greater Boulder Area
1 week ago
+54
The Enterprise Strategic Account Manager - North America  is a vital part of our Customer Success team, where we are focused on the adoption and growth of Duda’s platform inside our most strategic accounts in North America.  You will be responsible for overall account health for the life of the account, from onboarding and training to retention, expansion and ongoing education. You will provide a trusted advisor relationship, ensuring all

Enterprise Sales Director

Duda, Inc.
Greater Boulder Area
2 weeks ago
+54
WHO WE ARE LOOKING FOR Duda is looking for an Enterprise Sales Director to join our global team in driving the strategy and execution of recruiting, closing, enabling, and retaining new and existing Enterprise channel partners which form our base of more than 10,000 customers worldwide.   At Duda, we create technology that allows web professionals to rapidly build responsive websites that look great on any device and can be customized for any

Sales Engineer

Duda, Inc.
Greater Boulder Area
2 weeks ago
+54
Sales Engineers play a major role in Duda's sales organization and are critical to deal success. Working side-by-side with sales, the Sales Engineer is responsible for presenting the Duda product in the most relevant and best light to prospects and customers to invoke confidence in the technology and integration capabilities of the platform. Duda customers share common use cases, but rarely share the exact same implementation path or business

Talent Acquisition Partner (Recruiter)

Duda, Inc.
Greater Boulder Area
2 weeks ago
+54
WHO WE ARE LOOKING FOR To support Duda’s rapid growth, we’re looking for a proven and successful Talent Acquisition Partner (Recruiter) to help us attract top talent as we scale our US team. Reporting to our Global VP of People, the ideal candidate has a proven track record of attracting and hiring great talent. This individual cares deeply about creating a welcoming environment to introduce top talent to our amazing culture. They should be a