CirrusMD is a text-first enterprise solution that connects people with no-barriers access to a live doctor, real-time, who can always help. CirrusMD was founded in 2012 and is headquartered in Denver, CO. We are partnered with major national payers, employers and healthcare systems to deliver extraordinary virtual care to millions of lives across the nation. If you are looking to make a lasting impact where your voice matters, consider joining our team.

Who We’re Looking For:

We are looking for a Technical Support Lead who is self-motivated and possesses a strong sense of ownership. You will be in charge of Mac support, peripheral troubleshooting, account creation, printer and VOIP support, and shipping and inventory management. You’ll be brought into special technical projects as we work to create touchless deployment of new-hire equipment, and revamp service delivery to be as seamless and automated as possible. Excellent customer service and documentation skills are a must, as we work to ensure staff always has access to the answers they need. You’ll be a critical member of the team, as this role will be key in creating and maintaining an efficient and productive technical environment.

This position requires the ability to work from our Denver HQ up to 1 day per week as-needed.

What You’ll Accomplish:

• Work closely with the IT and Security to ensure systems and Mac endpoints are configured properly through the use of automation and delivery optimization
• Assist where needed with deployments, upgrades, patching, updates, and system cleanup
• Work in-office with Staff as-needed and serve as the friendly face of the IT team
• Manage equipment and software inventory, process orders, and coordinate data destruction for all endpoints and peripheral equipment
• Properly create, provide daily updates, triage, and manage tickets via ZenDesk
• Create and maintain internal process documentation, as well as user-facing support guides in accordance with our guidelines
• Analyze and troubleshoot basic computer systems, software, and peripherals
• Participate in, and work to mitigate occasional after-hours support
• Provide exceptional consistent day-to-day support for the CirrusMD team
• Document, track, and monitor problems to ensure resolution in the quickest time frame possible
• Provide light training of systems and software for employees to make them productive with their tools.
• Create a data-driven environment around IT support

Requirements

• 4+ years of experience in an IT support role
• The ability to be enthusiastic, flexible, and patient in a fast-paced, fun, and collaborative environment
• Continual education and learner’s mindset.
• A desire to improve automation, productivity, and costs of IT systems.
• The drive to elevate support delivery and technical processes to the next level.

What Will Make You Stand Out:

• Being OS agnostic, and highly proficient with supporting MacOS
• Lover of documentation (reading and writing)
• A strong service oriented mindset, you love helping people be productive
• Experience in a startup or similar fast-paced environment where there is frequent change and a need to demonstrate and act with a sense of urgency
• GIAC, CompTIA, ISACA, ISC2, ITIL, or other certifications
• BASH Scripting experience, automation experience, and general centralized deployment knowledge

Benefits

Who We Are:

Based in Denver, CirrusMD is the nation's leading virtual care platform that delivers a chat first, multi-modal, data driven experience to enable providers, payers and employers the ability to offer high touch, personalized healthcare to their members or employees. Founded in 2012, CirrusMD helps our customers create happier, healthier, and more engaged patients by giving them access to on-demand virtual care solutions that they love to engage with. Our chat-powered care delivery platform connects patients to a dedicated, board-certified physician in under 60 seconds from any web-enabled device, with no cost and no time limits attached. CirrusMD enables a stress-free, human care conversation that doesn’t end until members get the answers (and peace of mind) they need to manage their wellness.

Why Work at CirrusMD?

CirrusMD is paving the way to a better healthcare future and our work truly matters! We are quickly transitioning from a startup to a highly recognized healthcare industry disruptor. Our solution is exceptionally accessible, instantly available, and simply scalable. If you are looking to make a lasting impact where your voice matters, consider joining our team and help us deliver care without barriers. We take the health and happiness of our employees seriously and offer great benefits including:

• Competitive compensation
• Deeply subsidized medical, dental & vision insurance for you and your family
• Unlimited PTO / Vacation
• 401(K) + match & stock options
• Paid maternity & paternity leave
• Remote friendly (with the option to work out of our Denver HQ)
• Growth opportunity
• A positive, collaborative and diverse culture
• Social events onsite & remote
• Free, unlimited access to our text-first platform

The base salary range for this position is $75,000-90,000/year based on full time employment in Colorado only. Actual pay may vary based on job-related skills, qualifications, certifications, experience and location. This role may also be eligible for a discretionary bonus in addition to equity incentives and a comprehensive benefits package.

CirrusMD is committed to creating a diverse and inclusive workforce and is proud to be an equal opportunity employer. We aim to create a workplace that celebrates the diversity of our employees, users, and customers. We strive to deliver products and services that work for everyone by including perspectives from backgrounds that vary by race, ethnicity, social background, religion, gender, age, disability, sexual orientation, veteran status, and national origin. We are particularly focused on ensuring women and BIPOC are equally represented across all positions, including management. Our focus is on advancing, cultivating, preserving a culture of diversity and inclusion as it directly aligns with our mission to provide access to affordable and personalized health care for everyone.

Notice to recruiters and placement agencies: If you are a recruiter or placement agency, please do not submit résumés to any person or email address at CirrusMD prior to having a signed agreement with Human Resources. CirrusMD is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Also, any résumés sent to us without an agreement in place will be considered your company's gift to CirrusMD and may be forwarded to our Talent Acquisition team.