Duda, Inc.
Duda is the leading web design platform for all companies that offer web design services.
Louisville, CO

Technical Support Engineer at Duda, Inc.

| Greater Boulder Area
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Do you measure your success by the success of your customers? At Duda (www.duda.co) we are driven by our desire to empower our customers with the most innovative and efficient tools for creating, managing and cultivating the online presence of their SMB customers. 

We are looking for a Technical Support Engineer who will provide advanced technical support to our growing customer base of web designers and professionals.

If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are looking to help build a world-class customer support team, then this is the perfect opportunity for you!

Please note: Although we are currently working remotely, we plan on returning to a hybrid office model with a 3:2 schedule when it is safe to do so. 


  • Respond to customer support inquiries as quickly and accurately as possible via chat, phone and email
  • Take technical escalations and coordinate solutions with your peers
  • Evangelize Duda’s product features and assisting customers in the adoption of Duda’s products to help them build long-term success
  • Engage each account to ensure that every Duda functionality and offering is being leveraged, maximizing the value of each Duda subscription
  • Proactively find ways to upskill, train and build new processes and efficiencies for the betterment of the entire support team
  • Advocate for customers’ needs and contributing to our growing knowledge base of articles and videos
  • Work cross-functionally with other teams (Sales, Product, QA, Account Management) to advocate for Duda’s wide variety of customers

As part of our Customer Success team, you will also help drive product adoption, share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers.


  • 2+ years of experience providing exceptional customer support in a SaaS or technical software company
  • Knowledge of HTML/CSS/Javascript or other object-oriented languages as well as the use of API’s
  • Technical curiosity and relentlessness to figure out how things work
  • Empathy towards customer’s issues and confidence in your ability to drive them to success
  • Customer oriented mindset: you "own" the customer's problems and are able to solve inquiries effectively and efficiently.


Duda is the leading web design platform for professionals. We serve all types of customers, from freelancers to digital agencies, all the way up to the largest hosting companies and SaaS platforms in the world!

Every Duda website is automatically optimized for Google PageSpeed and great out-of-the-box SEO - today, there are over 18M websites that are built by Duda’s platform, and counting.

Duda has partnered with some of the industry's biggest players, including TripAdvisor, GoDaddy, Thryv, Hibu, Tailor-Brands, Italiaonline, 1&1, Sensis, and many more!

Duda has received numerous awards and accolades, including being named PC Mag’s Editor’s Choice award four years in a row (2017-2020), Gold Stevie Award winner for customer service team of the year (2021), CNET Best for Building a Customized Experience Award 2020, and G2 Crowd’s Awards for Best Support for Summer 2020, Leader for Website Builders, and #1 overall in “Results” and “Implementation.”

Duda was founded by Itai Sadan and Amir Glatt in 2009 and now has almost 200 employees across 4 global offices: Tel-Aviv, Palo Alto, Boulder and London.


  • A supportive, agile and creative work environment with rock star colleagues! 
  • Competitive compensation, on-going recognition, and most of all, a chance to learn, contribute and develop your skills.
  • Opportunity to join an explosive industry, a successful and growing organization and an unmatched leadership team, passionate about their employees!
  • Top-tier health benefits, 401(k), an education reimbursement fund, Udemy Learning Platform, unlimited PTO/vacation, dog friendly offices and dedicated weekly work-from-home days
  • Most of all we will give you fun, enthusiasm, support, a passion for healthy living, and never a dull moment!

When we find the right person, we try to put our best foot forward with an offer that excites you. We consider the skills and experience you bring, what similar jobs pay in the Denver area and make sure there’s equal pay for equal work among those you’ll be working with. When meeting the requirements, the minimum of what you can expect for this position is $60,000. The actual offer will vary depending on the candidate's skills and competencies.

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Where we are

Located in the heart of Downtown Louisville, our incredible new office is within walking distance to many local coffee shops, restaurants, and bars.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • DomoAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe CCDesign
    • After EffectsDesign
    • StorybookDesign
    • AsanaManagement
    • BasecampManagement
    • JIRAManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • DudaCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • SendGridEmail
    • HubSpotEmail
    • AdwordsLead Gen
    • FacebookLead Gen
    • LinkedinLead Gen

What are Duda, Inc. Perks + Benefits

Duda, Inc. Benefits Overview

We are an agile, creative team who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, having a pint at a local brewery after work, or going for bike rides, we are always looking to explore fun new activities together. Duda offers top-tier health benefits, 401k, company stock options, tons of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home days.

Volunteer in local community
Duda is involved in many community activities, from hosting and sponsoring a youth leadership and entrepreneurship program to local volunteering food banks, elderly people and professional meetups
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Duda has a DEI Taskforce that is re-elected every six months-year that helps manage and decide on diversity training and speakers.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Documented equal pay policy
Unconscious bias training
Diversity Employee Resource Groups
Our Diversity, Equity, Inclusion, and Belonging Group is made up of volunteers from a wide selection of departments and employee levels. This employee powered group drives strategic DEIB initiatives.
Hiring Practices that Promote Diversity
Duda's People Team ensures that hiring procedures are free from biases related to a candidate's age, race, gender, religion, sexual orientation, and other personal characteristics.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
All employees are provided option grants, meaning we all have skin in the game when a potential liquidity event occurs in the future.
Match charitable contributions
Duda donates $5,000/qtr to employee chosen nonprofits in the areas of equality, diversity, and social good. Duda offers a company match, up to $200/year, for each employee's individual donations.
Child Care & Parental Leave Benefits
Generous Parental Leave
New parents receive a total of 16 weeks of paid leave (12 at full pay and an additional 4 at 60%). Family time is super important to us.
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home on Fridays as well as Work remotely on occasion as needed.
Family Medical Leave
Need time to care for a family member, we have you covered with our Family Leave coverage.
Return-to-work program post parental leave
Company sponsored family events
We regularly host events where employees are welcome to bring their partners and kiddos, from company picnics (Duda style) to baseball outings and everything in between!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees can take paid time away to rest up and recover when they are sick, we've got your back.
Perks & Discounts
Casual Dress
Commuter Benefits
We offer tax free commuter benefits to help lower your regular commute.
Company Outings
Free Daily Meals
Lunch is provided 3 days a week
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fido is welcome
Fitness Subsidies
Home Office Stipend for Remote Employees
Since we all work in a hybrid environment employees are provided a WFH stipend to help cover the cost of your in home office setup. - there is no reason for your home office to be a drag.
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
We offer $500 reimbursement for continuing education.
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays.

An Insider's view of Duda, Inc.

How would you describe the company’s work-life balance?

Duda encourages employees to take PTO regularly to avoid burnout. We also have mental health webinars and a website with tips for working from home!


Technical Support Engineer

How do you collaborate with other teams in the company?

One way my team collaborates with other teams at Duda is by hosting monthly workshops where we highlight expert areas from around the company. It’s a great way to provide our clients with a deeper look into what we are building here at Duda. As a company, we’re all open to any ideas that drive us forward and that’s clear by the way we communicate.


Strategic Account Manager

How does the company support your career growth?

People own their own destiny and take full ownership over their roles. It's easy to see the direct impact of your actions.


VP Sales North America

How do your team's ideas influence the company's direction?

Duda really values the opinions of our users, and our Account Management team proves to be of huge value in understanding and communicating those needs. Our opinions are sought out for projects large and small, giving us not only insight on new things coming but the ability to help guide our company vision keeping our customers at the forefront.


Director of Strategic Account Management

What makes someone successful on your team?

We solve new problems daily and what makes someone successful on my team is a love of learning new things, the ability to work well within an awesome group of people, and a desire to be a reliable source of information to others including our users.


Technical Support Engineer

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