Healthgrades is focused on providing trusted information that allows consumers to receive more transparency and confidence around their healthcare. As a Salesforce Technical Support Engineer, you will join the Healthgrades Technical Support Team where you will address and resolve external and internal client support questions and issues related to the company’s Salesforce products and applications.

What you will do:

• Tackle technical problems for Salesforce-based applications and user interfaces, as well as administer and manage knowledge databases
• Conduct issue reproduction and screen sharing sessions with company employees and clients
• Collaborate with multiple departments for proper triaging and resolution of multifaceted issues
• Design and apply technology solutions within an Agile environment
• Document and share all implemented feature changes, bug fixes, and critical deviations from requirements

What you will bring:

• Associate’s Degree in Computer Science, Information Systems, or equivalent experience
• 2+ years’ experience in dynamic Salesforce support environments
• Salesforce Administrator certification
• Solid grasp of computer systems, user interfaces, databases, networks, and mobile applications
• Ability to think creatively to identify an issue and craft a resolution
• Ability to set priorities and manage time to complete tasks and meet deadlines
• Bonus: Salesforce Advanced Administrator, Platform App Builder, and/or Marketing Cloud certifications

Why Healthgrades?

At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and high-energy work environment while setting the stage for your continued success.

• Purpose-Driven Business – we help people make more confident healthcare decisions
• Changing the Game – dynamic, employee-focused culture with career advancement opportunities
• Community Builders – partners of local charity organizations, matching gifts program, Go-Green efforts, and wellness initiatives

Compensation & Benefits

• Salary: $56,000-$65,000 annually*
• Bonus: up to 5% annually
• 401(k) plan options
• Medical, dental, and vision insurance, with HSA contributions for qualifying plans
• Company-funded basic Life, AD&D, and disability coverage
• Family planning resources
• Subsidized wellness benefits
• PTO plus paid holiday and volunteer time
• Tuition reimbursement and learning & development programs

*Actual base pay will be determined based on qualifications and experience