Technical Support Engineer

| Remote
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Founded in 2015, Automox is on a mission to automate and reduce the pain that comes with securing and managing endpoints within the modern enterprise. With an increasing number of operating systems, servers, hardware and applications that need to be maintained updated, configured, and patched on a regular basis, IT ops teams are feeling fatigued and vulnerable. Automox is building a company and team to tackle this problem.

At Automox we value an entrepreneurial mindset. With our customers always top of mind, teams are empowered to make decisions quickly and consistently be adding small incremental value. Is it going to be perfect every time? Probably not. But with the freedom to try and fail we believe greatness will happen sooner than if we waited for perfection.

As the world is changing so are we. Automox has moved to a fully distributed company and are now open to hiring a talented and diverse workforce across the US!

OVERVIEW

You are a customer service fanatic who enjoys the challenge of ensuring the success and delight of customers when using Automox’s products. You boast 3-5 years’ experience in a technical, customer-facing position supporting technically minded individuals, and you’re proud of your logical approach to problem solving coupled with fantastic written and verbal communication skills. You have a passion for learning new technologies and understanding how to utilize them in a high-paced, customer-facing environment.

WHAT YOU’LL BE DOING

  • Provide technical support and issue resolution to our customers through ongoing issue triaging via email or remote web session.
  • Reproduce customer issues in-house to quickly and efficiently resolve the issue.
  • Escalate issues to Engineering in a timely manner for resolution.
  • Work with our Account Managers to ensure the success of our new customers as they transition into the day to day use of our product
  • Research and evaluate technologies to create new knowledge base articles that capture new information for reuse throughout the organization and for end users.

WHAT YOU BRING TO THE TABLE

  • Previous work experience in technical customer support 
  • Core aptitude in Windows, MacOS or Linux Operating System (Familiarity with all is a plus)
  • Knowledge and experience working with SQL queries
  • Previous experience with configuration management tools. (SCCM / Chef / JAMF / Puppet, Ansible)
  • Experience writing scripts in any of the following languages (Powershell, Bash, Python)
  • Customer on-boarding and off-boardingInterest in learning new technologies and languages such as PHP, GoLang, etc 

WHY AUTOMOX 

We are on a mission to enable every IT Admin to automate the fundamental tasks that keep their corporation secure. This mission can only be accomplished with a culture embodies entrepreneurialism, accountability and providing our employees with the clear direction and freedom to do their best work. We don’t measure excellence based on how but on the what. Each employee has a value and contribution to the success of Automox. We look forward to working with you and seeing the success you will bring on our journey. 

LOCATION

Remote: Home office in the US 

This is an entrepreneurial opportunity to own and put your name on something truly special. Don’t let the opportunity pass you by. 

***Due to the stage we're in as a business we're not able to sponsor or transfer work visa at this time***

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • Backbone.jsFrameworks
    • LaravelFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • InDesignDesign
    • JIRAManagement
    • TrelloManagement

Location

We are located in Boulder right off of Pearl Street and across the street from the bus station.

An Insider's view of Automox

How does your team reward individual success?

Individual success is rewarded through a variety of methods at Automox to allow for recognition tailored to an individuals preference. My team likes to use a kudo's slack channel, recognition in a 1:1, handwritten appreciation notes as well as quantifying the impact in an all-hands company meeting.

Kelly Lanter

Senior Account Manager

What kinds of technical challenges do you and your team face?

Automox is trusted by 1000’s of companies around the world to keep them secure. We must remain highly available while managing complex data at scale. Our customers rely on us to keep their systems patched and provide the visibility necessary to make critical decisions. Raising the world's security confidence isn't trivial, but it is our passion.

Tom Distler

Senior Software Engineer

What makes someone successful on your team?

Automox focus on team communication, and goals and results. We have high performing team and good team harmony. Each one contributes and supports each others . If you have ideas and want to make differences, you will get full support from the leadership and team members. We also have a lot fun activities which help to build a solid team.

Bo Wang

Senior Software Development Engineer in Test

How do you make yourself accessible to the rest of the team?

Leading by empathy is the key to making myself accessible to the team. I take the time to establish mutual trust, respect relationships and never turn down opportunities to engage with team members - whether it's scheduled meetings like 1:1s, skip levels or impromptu coffee walks. Keeping a curious, open mind and listening intently go a long way!

Havish Vinnakota

VP of Engineering

What projects are you most excited about?

We've got an ambitious list of customer improvements on the horizon, one being a full rewrite of our app in Vue.js which will phase out our legacy framework. This meticulous process has forced decisions around which areas of the UI can also improve and is a big endeavor that will reduce both developer and customer friction in really rewarding ways!

Kara Loo

Software Engineer

What are Automox Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
At Automox we believe work doesn't need to happen 8am-5pm. We support an asynchronous work environment where you work when and where it works best for you.
Remote Work Program
Automox is embracing a distributed culture. We are looking for the best people not the closest and believe work can be done anywhere.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
We offer employees A parking subsidy.

Additional Perks + Benefits

At Automox our biggest perk is Time. Time that you can spend with your family, friends, and community. Having flexibility to do your work and meet the other commitments in your life to be a happy healthy employee is our greatest perk. We support this through flexible PTO, flexible work schedules, and a remote first culture.

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