Greystone Technology is looking for creative, self-accountable IT professionals to engage in our fast-paced, people-driven service model. Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved.

We’ve redesigned the way technology services are provided – from the ground up. We don’t start with solutions; we start with questions. Lots of them. Then we listen. Service providers have a well-earned reputation for sharing the answer before knowing the problem, resulting in businesses getting solutions they don’t need to problems they don’t have.

If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be. It’s as common sense as it is revolutionary.

We are looking for a tier one/two Technical Support Engineer (in other companies this person could hold the title of Jr. Systems Administrator, higher level Help Desk/Desk Side Support, Field Engineer, Tier 1 or Tier 2 Technician) to join our Managed IT team. The Technical Support Engineer will be responsible for handling the majority of day to day user requests and tickets for an assigned client base within our Managed IT Team. This position requires a person who can communicate about complex ideas and technology in simple everyday terms. This role will be located in our Boulder, CO office.

• Ticket management and documentation
• Learning independently about our clients’ ever changing systems
• Working both in our office and on location with our clients
• Doing what it takes to create enthusiastically satisfied customers and build trust and credibility within a client group

Preferred Skills & Experience

• 2-5 years’ experience in an IT help desk or desktop support environment or equivalent educational experience
• Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)
• Knowledge of basic networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)
• Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
• Experience troubleshooting standard hardware issues and running diagnostics
• An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)
• Basic Apple, Mac OS, and iOS troubleshooting experience a plus
• Demonstrable ability to quickly learn and support various business applications
• Understanding backup and disaster recovery concepts

Preferred Attributes

• An awareness of how technology impacts business
• The desire to work as part of a team
• Critical thinking aptitude and troubleshooting experience
• An empathetic approach to solving customer problems
• Curiosity about technology and the ability and motivation to learn independently
• Professional confidence, and a passion for solving problems
• A positive, courteous demeanor
• An aptitude towards service
• Openness to feedback
• Ability to learn from experience
• A focus on finding appropriate long-term solutions to technical issues
• The ability to own technical problems and see them through to resolution

We are proud to be recognized as one of the top workplaces in Denver. In fact, it’s Greystone Technology employees themselves who say our company is a great place to work. We’ve created an inviting workspace that fosters a culture of collaboration, innovation, and excitement. Some of the things our employees enjoy include:

• Competitive wages
• Generous benefits including Health, Dental, Vision, Life, Disability Insurance, & 401(k) program
• Very generous paid time off program that is unique to the IT industry
• Sustainable work-life balance and flexibility

We’re looking for smart, highly-skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you’re ready to learn, be inspired, solve problems, grow professionally, and unleash your talent, apply today!

Greystone Technology is dedicated to the principles of Equal Employment Opportunity.