Company Description

Zen Planner serves over 7,000 businesses in the boutique fitness, yoga, martial arts and affiliate gym space, providing business owners everything needed to run a successful gym, school or studio. Zen Planner was acquired by Daxko in 2017 and our best-in-class software is backed by team of nearly 100 likeminded fitness fanatics, outdoors enthusiasts and techies. Zen Planner has received several recognitions for its incredible culture, including Outside Magazine’s Best Places to Work five years in a row, Top 100 Digital Companies in Colorado and Best and Brightest Companies to Work For, to name a few.

Job Description

Daxko’s Technical Support Engineer is a role for the rare hybrid mind that wants to engage in troubleshooting engineering challenges and can also break down that complexity for non-technical stakeholders. The primary job function is to identify production issues and provide root cause analysis for incidents escalated from support, internal/external customers, and monitoring systems. It is especially helpful to have a deep love for automation, a problem-solver’s mindset, and a strong desire to grow as a software professional. You’ll respond to tickets, alerts, pings, pages, queries, and problems that you can investigate and resolve; sometimes as a lone wolf or sometimes by collaborating with the team.

What you'll be responsible for...

• Support all Daxko software offerings and integrated third party tools
• Work the daily inbound cases from Customer Service; determine root cause and either resolve, or escalate to other team members or teams as required.
• Be a communication champion between Data Services and other core Daxko teams (Customer Service, services, development, etc) to ensure system wide incidents or issues are known and case resources are coordinated
• Participate in an on-call rotation
• Ensure speedy response time on cases and enlist help of other team members as needed

Qualifications

• 1+ years’ experience troubleshooting Microsoft SQL or PostgreSQL queries, stored procs, etc.
• 1+ years’ experience troubleshooting C#, java, or similar source code
• Bachelor’s degree - technical discipline preferred; OR equivalent experience
• Knowledge of or experience with web technologies (HTML, CSS, JavaScript, etc.)
• Effective interpersonal skills (written and oral) and the ability to communicate effectively with a variety of staff levels
• Ability to prioritize and work well under pressure

Preferred Skills:

• Experience with Open Source Monitoring Technologies (Logstash, Sensu, Graphite, Geckoboard, etc.)
• Scripting experience with the following languages: Ruby, Bash, Powershell
• Experience working tickets and managing priorities within issue tracking systems (Salesforce, Jira, etc.)
• Experience with modern web technologies (HTML5, CSS3, AJAX, JQuery, etc)
• Experience developing or supporting C# or Java applications
• Experience working with virtualization and cloud infrastructure
• Experience with Git or similar version control
• Experience with ColdFusion

Additional Information

The Daxko Nation includes five distinct brands: Daxko, Club Automation, CSI Spectrum, AAC, and Zen Planner. Through these brands, we deliver comprehensive technology solutions and experienced services to health & wellness facilities. Since we began in 1998, we’ve grown to span 68 countries, 10,000 facilities and over 20 million members. Our customers rely on us to be the engine of their growth with deep insight, guidance, technology solutions, and exceptional experiences that make us the industry’s recognized #1 software provider.

Our company, with a culture of collaboration, action, and entrepreneurship, has a well-deserved reputation for providing “career-defining” opportunities for team members willing to pursue them.

With a high value placed on taking care of our customers and our team members, we have frequently been recognized locally and nationally as best workplaces.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:

• Flexible paid time off 
• Affordable health insurance options
• Monthly fitness reimbursement
• 401(k) matching
• Casual work environment
• Plenty of free food and caffeine

All your information will be kept confidential according to EEO guidelines.