Technical Support Engineer

| Greater Denver Area
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Greystone Technology is looking for creative, self-accountable IT professionals to engage in our fast-paced, people-driven service model.  Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved.  

We’ve redesigned the way technology services are provided – from the ground up. We don’t start with solutions; we start with questions. Lots of them. Then we listen.  Service providers have a well-earned reputation for sharing the answer before knowing the problem, resulting in businesses getting solutions they don’t need to problems they don’t have. 

If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be.  It’s as common sense as it is revolutionary. 

In support of our ongoing growth, we are looking for a On-Site Technical Support Engineer (in other companies this person could hold the title of Jr. Systems Administrator, higher level Help Desk/Desk Side Support, Field Engineer, Tier 1 or Tier 2 Technician) to join our Managed IT team. The On-Site Technical Engineer is responsible for working independently at a client location (or two client locations) to provide dedicated support to that client.  This includes responsibility for most day to day technical user requests and tickets for the specified client(s). This position requires a person who can communicate about complex ideas and technology in simple everyday terms. 

Additional responsibilities include the following:

  • Ticket management and documentation consistent with processes in the Service Delivery Handbook
  • Dedicated on-site software and hardware support for one or two specific clients
  • Building and executing on clients’ strategic IT business initiatives
  • Working primarily at the client location, with some time spent in the Greystone offices
  • Doing what it takes to create enthusiastically satisfied customers and build trust and credibility with assigned clients

Here are the attributes we’re looking for:

  • An awareness of how technology impacts business
  • The desire to work as part of a team
  • Critical thinking aptitude and troubleshooting experience
  • An empathetic approach to solving customer problems
  • Curiosity about technology and the ability and motivation to learn independently
  • Professional confidence, and a passion for solving problems
  • A positive, courteous demeanor
  • An aptitude towards service
  • Openness to feedback
  • Ability to learn from experience
  • A focus on finding appropriate long-term solutions to technical issues
  • The ability to own technical problems and see them through to resolution

Preferred Skills & Experience

  • 3+ years’ experience in an IT Help Desk (Tier 2)/Junior System Administration role
  • Demonstrated experience supporting Microsoft Servers
  • Experience with administering Microsoft Exchange Server
  • Strong desktop support experience
  • A demonstrated history of pursuing learning objectives independently
  • 2+ years’ experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)
  • Comprehensive knowledge of and experience troubleshooting network infrastructures
  • Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
  • Experience troubleshooting standard hardware issues and running diagnostics
  • Demonstrated experience following standard IT Security practices (virus remediation, firewalls, phishing, etc.)
  • Proficiency in Apple, Mac OS, and iOS troubleshooting and support
  • Demonstrable ability to quickly learn and support various business applications
  • Understanding of backup and disaster recovery (BDR) best practices and experience troubleshooting BDR topologies
  • The ability to effectively manage client expectations around service delivery
  • Demonstrated ability to communicate effectively with clients at all levels and other organizational stakeholders at Greystone
  • An understanding of how a small change can impact the bigger picture of a technology network
  • An understanding of complex systems and how the different pieces interact

We’re looking for smart, highly-skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you’re ready to learn, be inspired, solve problems, grow professionally, and unleash your talent, apply today! 

How to Apply:

We get a lot of job applications and unfortunately, most of them get nothing more than a quick once-over. Please include the usual - a resume and a cover letter, and anything else that will show us that you are interested in and qualified for this specific position. Tell us stories. Show us as much as you can about who you are. Make us panic about the fact that we haven't already hired you. Learn to use Facebook privacy settings or better yet just un-tag yourself in that one picture (you know which one) and then become a fan of our page. Tell us your salary requirements and what kind of cookies we should bake for you on your birthday. 

Afraid you’re missing a technological requirement?  Apply anyhow.  We’re probably okay with teaching you some stuff if you’re as obsessive about customer service as we are.

Greystone Technology is dedicated to the principles of Equal Employment Opportunity.

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Location

3801 E. Florida Ave, Ste. 815, Denver, CO 80120

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