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Technical Support Engineer

| Greater Boulder Area

Success at JumpCloud means Success for our Customers!

Do you enjoy working deeply with leading edge technologies, resolving tough problems, and working in a dynamic, fast-moving environment that puts you in the middle of all the action between sales and engineering? Then we have an incredible opportunity for you to be a key player in our Customer Success organization here at JumpCloud.

 

JumpCloud (www.jumpcloud.com) is searching for the best in the business when it comes to helping to design and build the next generation of server management and directory software. 

 

We built a disruptive new technology called Directory-as-a-Service® and it is reinventing a two decade old monopoly, giving organizations freedom of choice with their IT solutions.

 

What you’ll be doing:

We are looking for inspired technology professionals who love the challenge of supporting our customers and internal teams to ensure the fluid education, support, integration and adoption of our Directory-as-a-Service® (DaaS) platform. 

 

In this position, you will: 

 

  • Leverage your passion and prior experience in technology to demonstrate our product to audiences over the web and in person at specific events.
  • Provide technical support to our customers through ongoing issue triaging. 
  • Resolve customer’s issues via email, telephone or remote web session.
  • Collaborate with peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to customers.
  • Ensure the success of our customers as they transition into the day to day use of our product - one which ensures the access of their entire employee base to all of the resources they need - their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every day.
  • Reproduce issues in-house and respond back in a timely manner.
  • Regularly follow-up with customers on recommendations, updates and action plans.
  • Escalate issues in a timely manner. 
  • Research and evaluate technologies to create new knowledge base articles to capture new information for reuse throughout the organization and for end users.

 

We’re looking for… Someone that likes the challenge of ensuring the success and delight of customers when using a software product with phenomenal abilities to demonstrate and articulate our product and company in front of technical audiences.

 

  • A strong desire to see customers win and be successful at their jobs through the utilization of our software
  • 1-3 years experience in a technical, customer-facing position
  • Excellent interpersonal communication and customer service skills are needed in order to work successfully with customers as well as with peers ranging from engineering to sales and marketing
  • Previous work experience in a technical domain and a basic understanding of the following technologies is preferred, but not required:
  • Directory Services (Active Directory, LDAP)
  • Networking & Authentication (RADIUS a plus!)
  • Windows, MacOS and Linux Operating Systems
  • Software systems setup and configuration experience
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
  • Willingness to travel as a customer evangelist. Activities may include customer site visits as well as industry trade shows to provide product demonstrations and Q & A in front of technical audiences
  • Strong oral and written communication skills are imperative.
  • Possesses a logical approach to problem solving.
  • Bachelor’s degree desired

 

Where you’ll be working: Our corporate headquarters in downtown Boulder, right next to the Boulder Theater. 

 

Why JumpCloud?  

This is a great place to share and grow your expertise! You’ll work with top performers, thought leaders, developers and product folks as we build a worldwide customer base.  We’re out of the box thinkers, and we value critical thinkers. Your approaches to enhancing our world-class support and product will be valued! 

 

If you enjoy solving challenging technical problems using the latest technologies, then this is the job for you. 

 

Please submit your résumé along with a brief explanation about yourself and why you would be a good fit for JumpCloud. 

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PowerShellLanguages
    • Node.jsFrameworks
    • VueFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics

Location

Located right off of Pearl Street, JumpCloud is close to the bus station, restaurants, breweries, and all that Downtown Boulder has to offer!

An Insider's view of JumpCloud

What’s the vibe like in the office?

A key trait for us is having an open, positive mind. We believe that taking the road less travelled - or at least exercising that path - will create new, different, and interesting ideas. We ask our teams to always consider the outside-of-the-box solution to a problem and encourage them to try those creative ideas.

What makes someone successful on your team?

The course that we have charted is based on tremendous amounts of input and feedback from our entire team. As a company, our focus is clear and we don't want to vacillate or deviate from our mission. But, within that focus, our team influences a tremendous amount of what we do, don't do, and invest in.

How do you make yourself accessible to the rest of the team?

I'm available pretty much anytime via email, Slack, phone, in person. More than the communication vehicles and time, I really like to dig in on projects with our teams. By working on important issues together as just another voice or hand to help, I think that helps the team feel that I'm accessible to them and there to help.

Rajat

CEO

What unique initiatives do you have that encourage innovation?

One of the core roles in our engineering group is called pathfinder. They are constantly looking at different areas of our product and future plans and coming up with innovative new ways to achieve these. These engineers lead sessions with cross-functional teams on how to leverage their innovations for competitive advantage in the marketplace.

Rajat

CEO

What are JumpCloud Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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