Technical Support Engineer (CO)

| Greater Boulder Area

Do you measure your success by the success of your customers? At Duda (www.duda.co) we are driven by our desire to empower our customers with the most innovative and efficient tools for creating, managing and cultivating the online presence of their SMB customers. 

We are looking for a Technical Support Engineer who will provide advanced technical support to our growing customer base of web designers and professionals.

If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are looking to help build a world-class customer support team, then this is the perfect opportunity for you!

Core Responsibilities Include:

  • Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email.
  • Taking technical escalations and coordinating solutions with your peers.
  • Being proactive in finding ways to upskill, train and build new processes and efficiencies for the betterment of the entire support team.
  • Advocating for customers’ needs and contributing to our growing knowledge base of articles and videos.
  • Working cross-functionally with other teams (Sales, Product, QA, Account Management) to advocate for Duda’s wide variety of customers.

As part of our Customer Success team, you will also help drive product adoption, share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers.

Our Ideal Candidate Requirements:

  • 2+ years of experience providing exceptional technical support in a SaaS or technical software company
  • Knowledge of HTML/CSS/Javascript or other object-oriented languages as well as the use of API’s
  • A born problem solver with technical curiosity and relentlessness to figure out how things work
  • Empathetic to customer’s issues and confident in your ability to drive them to success
  • Passionate about being part of a growing and developing team and proactive/driven to find ways to do things better
  • Fearless in voicing your opinions and thinking critically to improve our business

About Duda

Based in Palo Alto, California, (with offices in Colorado, Israel and the UK), Duda is a leading white-label responsive website builder for agencies and web professionals that serve small businesses. Duda has partnered with some of the biggest tech and media players across North America, LATAM, EMEA, and APAC. Over 14 million sites have been created on the Duda platform by over 6,000 agencies across the globe. A brief summary of Duda’s accomplishments in 2018 can be found here: https://2018dudareview.duda.co.

Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • DomoAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe CCDesign
    • After EffectsDesign
    • StorybookDesign
    • AsanaManagement
    • BasecampManagement
    • JIRAManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • DudaCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail
    • SendGridEmail
    • HubSpotEmail
    • AdwordsLead Gen
    • FacebookLead Gen
    • LinkedinLead Gen

Location

Duda is located in historic downtown Louisville. Our brand new office is within walking distance to many local coffee shops, restaurants, and bars.

An Insider's view of Duda, Inc.

What’s the vibe like in the office?

The vibe here is comfortable, hard-working, collaborative, friendly, fun, and we have a space that's flexible and awesome to work in. We have Sonos running with music selected by various "in-house DJ's", a quiet room with a massage chair, conference rooms for meetings, cruiser bikes, and a community table where people like to eat lunch together.

Aaron

Partner Team: Enterprise Account Executive

How do you collaborate with other teams in the company?

One way my team collaborates with other teams at Duda is by hosting monthly workshops where we highlight expert areas from around the company. It’s a great way to provide our clients with a deeper look into what we are building here at Duda. As a company, we’re all open to any ideas that drive us forward and that’s clear by the way we communicate.

Erin

Strategic Account Manager

How does the company support your career growth?

I've been able to grow my expertise in technical SAAS enterprise sales and have had leadership opportunities like representing Duda as an invited sponsor at the Google Growth Summit for 2019. I'm excited for what's next with Duda.

Tanner

Partner Sales Account Executive

How do your team's ideas influence the company's direction?

Duda really values the opinions of our users, and our Account Management team proves to be of huge value in understanding and communicating those needs. Our opinions are sought out for projects large and small, giving us not only insight on new things coming but the ability to help guide our company vision keeping our customers at the forefront.

Liz

Director of Strategic Account Management

What are Duda, Inc. Perks + Benefits

Duda, Inc. Benefits Overview

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays.

Culture
Volunteer in local community
Duda is involved in many community activities, from hosting and sponsoring a youth leadership and entrepreneurship program to local volunteering food banks, elderly people and professional meetups
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home on Fridays as well as Work remotely on occasion as needed.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Duda provides RTD passes to our employees
Company Outings
Acme Co. hosts company outings Monthly.
Free Daily Meals
Lunch is provided 3 days a week
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per month.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Fido is welcome
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within

Additional Perks + Benefits

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays.

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