Duda, Inc.

Duda is the leading web design platform for all companies that offer web design services.

Hybrid

View Profile

Jobs//Hybrid//Cybersecurity + IT//

Technical Support Engineer

Sorry, this job was removed at 2:21 p.m. (MST) on Thursday, August 27, 2020

View 186 Jobs

Find out who's hiring in Greater Boulder Area.

See all Cybersecurity + IT jobs in Greater Boulder Area

View 186 Jobs

Apply

By clicking Apply Now you agree to share your profile information with the hiring company.

Save job

At Duda (duda.co) we work hard and are proud of being the leading SaaS website design platform for agencies and web professionals that serve small businesses. We are looking for a Technical Support Engineer who will provide direct phone, chat and email support to our growing customer base of web designers and professionals out of our office near Boulder, Colorado.

If you are passionate about enabling customer success, have proven knowledge of HTML/CSS and are a rock star at providing software support, then this is the perfect opportunity for you!

Core Responsibilities Include:

Responding to customer support inquiries as quickly and accurately as possible via chat, phone and email
Evangelizing Duda’s product features and assisting customers in the adoption of Duda’s products to help them build long-term success
Engaging each account to ensure that every Duda functionality and offering is being leveraged, maximizing the value of each Duda subscription
Advocating for customers’ needs and contributing to our growing knowledge base of articles and videos
Working collaboratively with sales and other departments to ensure conversion, seamless onboarding and deployment

As part of our Customer Success team, you will also help drive product adoption, share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers.

Our Ideal Candidate Requirements:

2-4 years’ experience providing exceptional customer support in a SaaS or technical software company
Experienced building websites using HTML/CSS, WordPress or other website building platforms and understand how websites are structured.
Passionate about troubleshooting and solving problems creatively and efficiently
Customer oriented: you "own" the customer's problems and are able to solve inquiries effectively and efficiently.Self-motivated, team-oriented, and focused on exceeding customer expectations
You are within a 1-hour drive of our office in Louisville, Colorado (sorry, remote candidates cannot be considered).

About Duda

Based in Palo Alto, California, (with offices in Colorado, Israel and the UK), Duda is a leading white label responsive website builder for agencies and web professionals that serve small businesses. Duda has partnered with some of the biggest tech and media players across North America, LATAM, EMEA, and APAC. Over 11 million sites have been created on the Duda platform by over 4,500 agencies across the globe.

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s nerf gun battles, video game breaks, intensely competitive games of ping pong, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, an education reimbursement fund, and unlimited PTO/vacation and work from home Fridays.

Apply Now

By clicking Apply Now you agree to share your profile information with the hiring company.

Save job

Email For Later

loading ...

Emailed

By clicking Apply Now you agree to share your profile information with the hiring company.

Steven Carroll

VP of People & Talent

DEDICATION TO DEI

Embracing diversity by putting people first

As a global company with seven offices spread across four continents, Duda includes a variety of cultures, customs and ways of working. The company’s focus on people is central to its DEIB strategy. That strategy, according to Carroll, starts with how Duda hires and promotes in ways that ensure diversity at all levels and geographies of the business. It also gets as granular as programs like Beyond the Tech — where Duda celebrates team members’ individual interests as diverse as mixology, the history of Pride, and Gabriel Garcia Marquez’s novel “100 Years of Solitude.”

We’ve implemented DEIB educational programs that build a culture of welcoming and encouraging employees to bring their full self to a work.

Sofia Ozelkan

Manager, Technical Account Management

PROFESSING GROWTH

Encouraging collaboration by elevating colleagues

Promoting personal and professional growth is a big part of the Duda’s culture. Ozelkan said that at Duda, managers help team members to build individual growth goals, realize development opportunities through programs like Duda’s continuing education stipend, and articulate short-term and long-term career plans. Transparent and dedicated career tracks help employees actualize their goals. And the ability to train cross-functionally and move throughout the organization helps ensure no one becomes stuck.

We want individuals to build the skills and experience they need to move into other roles and grow professionally.

Oded Ouaknine

Chief Customer Officer

Come together

Collaboration builds culture

Ouaknine, founder of Duda's Colorado office and leader of the company’s global technical support, strategic account management and customer education teams, said the location fosters cross-team collaboration. Business development reps work closely with sales professionals to build customer onboarding plans. Account managers work with product and support specialists to better serve and grow their customers’ businesses. And according to Ouaknine, employees across the organization are encouraging, approachable and eager to not only help, but also learn from one another.

Our folks are always approachable and eager to assist one another. Duda team members often express appreciation for being supported both in their roles and in their careers as a whole.

What are Duda, Inc. Perks + Benefits

Duda, Inc. Benefits Overview

We are an agile, creative team who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, having a pint at a local brewery after work, or going for bike rides, we are always looking to explore fun new activities together. Duda offers top-tier health benefits, 401k, company stock options, tons of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home days.

Culture

Volunteer in local community

Duda is involved in many community activities, from hosting and sponsoring a youth leadership and entrepreneurship program to local volunteering food banks, elderly people and professional meetups.

Partners with nonprofits

Team based strategic planning

Open office floor plan

Diversity

Documented equal pay policy

Mandated unconscious bias training

Hiring practices that promote diversity

Duda's People Team ensures that hiring procedures are free from biases related to a candidate's age, race, gender, religion, sexual orientation, and other personal characteristics.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability insurance

Dental insurance

Duda offers a dental plan with a wide network and orthodontia coverage.

Vision insurance

Duda’s vision plan is free of cost for employees and low cost for added dependents. It includes a wide network for coverage.

Health insurance

Duda offers a variety of health insurance options, including a PPO, HMO and a High Deductible HSA plan.

Life insurance

Wellness programs

Mental health benefits

Financial & Retirement

401(K)

Company equity

Charitable contribution matching

Child Care & Parental Leave Benefits

Generous parental leave

New parents receive a total of 16 weeks of paid leave (12 at full pay and an additional 4 at 60%). Family time is super important to us.

Family medical leave

Need time to care for a family member, we have you covered with our Family Leave coverage.

Company sponsored family events

We regularly host events where employees are welcome to bring their partners and kiddos, from company picnics (Duda style) to baseball outings and everything in between!

Vacation & Time Off Benefits

Unlimited vacation policy

Paid volunteer time

Paid holidays

Paid sick days

Employees can take paid time away to rest up and recover when they are sick, we've got your back.

Office Perks

Commuter benefits

Company-sponsored outings

Free daily meals

Duda provides catered lunches Tuesday through Thursday. Light breakfast also included!

Free snacks and drinks

Company-sponsored happy hours

Onsite office parking

Pet friendly

We love furry friends! Our office is dog friendly, so bring Fido with you when you come to work!

Professional Development Benefits

Lunch and learns

Promote from within

Continuing education stipend

We support you continuing to learn! We provide an annual education reimbursement stipend of up to $500 for you to use in pursuit of your continued learning.

Online course subscriptions available

Additional Perks + Benefits

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and a hybrid schedule.

View full list of perks + benefits

Photo Gallery