Technical Support Associate (Part-Time)

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What we do

Join the Radar team in our mission to onboard the world to the token economy. As the first company in Colorado history to receive a state grant for blockchain technology, we are building the pipes now, the roads in the years to come, and the scaffolding for the next few decades. You will work alongside a team with purpose and motivation who encourages accountability and has a vision to improve blockchain accessibility.

Our first product, Radar Relay, is a wallet-to-wallet decentralized trading platform for Ethereum-based tokens built on the 0x Protocol. Operating an order book, our platform relays orders between peers while never holding any assets in custody. Next up, with our recent $10 million Series A funding round, we’ll be exploring product opportunities, making strategic hires, and pursuing global expansion. 

We’re looking for high conviction builders, traders, and community ambassadors. Must love Doge.

What you’ll do

  • Interact with customers on various channels including Telegram, Slack, Twitter, Freshdesk and others
  • Track customer interactions and report on findings
  • Learn about API functionality and communicate basics to users
  • Provide timely responses to user questions as part of an overall exceptional user experience
  • Consistently work across the company to update support materials
  • Strategically identify and summarize user feedback on support channels to provide insights to product teams

What you’ll bring to the team

  • Experience with cryptocurrency including trading on centralized and decentralized exchanges.
  • Previous experience in customer service.
  • Mid-level understanding of Ethereum and 0x
  • Strong internal drive for problem solving - you tear down barriers to get things accomplished
  • Convey a patient and understanding attitude towards users

Nice to have:

  • Previous professional experience in blockchain
  • Member of Radar community
  • Deep knowledge of Ethereum and 0x
  • Passion for decentralized exchange
  • Experience in Freshdesk or other CRM
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Location

Denver, CO 80216

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