Technical Support Analyst

| Greater Denver Area

Job Description:

Summary/Objective

This team member will be responsible for supporting, troubleshooting, training and some coding in Navision.  You will have the opportunity to interface with developers, management and customer support staff.  The ideal candidate has a knack for solving problems and can help our team keep its ridiculously high-quality bar of service excellence set ridiculously high, and to help us identify and execute ways to raise it even higher.

 

 

Responsibilities/Principal Accountabilities/Job Complexities–

  • Training internal team members
  • Troubleshooting first and second level bugs and issues
  • Supporting customer service team and other business units
  • Resolving Navision application issues with backend configuration and MS SQL tools
  • Continually identifying new processes to improve our ERP systems within the agile lifecycle

 

 

Minimum Requirements/Education/Experience

  • 2+ years working with MS SQL Server
  • Skilled at identifying issues and understanding root causes
  • Must possess strong written and verbal communication skills
  • Ability to work both independently and as part of a team
  • Excellent problem solving skills
  • Bachelor’s degree or equivalent experience required

 

Preferred Education & Experience

  • 3+ years supporting and troubleshooting Navision
  • Experience with agile methodology
  • Solid understanding of ERP processes

What is in it for you?

  • Training
  • Skills development
  • Performance coaching
  • Medical, dental, vision, paid time off, 401k domestic partners program and more.
  • Community involvement opportunities

 

At Arrow, we are driving innovation and choice by offering employees a variety of benefits designed to keep you and your family physically and financially healthy.

 

Our comprehensive, competitive benefits program is an important part of your total compensation package. We offer a variety of plans and coverage including health and welfare, retirement, paid time off, and voluntary benefits as well as resources to help you make cost-effective decisions for you and your family. Everyone counts at Arrow, and our benefits enable you to achieve and maintain better health and plan for your future as we work together toward smarter solutions in tomorrow’s technology.

 

Arrow offers competitive time off for you, which includes accrued vacation time, personal and floating holidays, in addition to other observed holidays. These are granted based on the date you join the company in any given year.

 

http://benefits.arrow.com

 

Are you “Five Years Out”? Then you’ll want to be working with us. EOE Minorities/Females/Protected Veterans/Disabled

Arrow Electronics, Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please refer to our Hiring Process

& Accommodations Request Instructions on our Career Site to let us know the nature of your request and your contact information.

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Location

9201 E Dry Creek Road, Centennial, CO 80112

What are Arrow Electronics, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching

Additional Perks + Benefits

Employee and Family Assistance Program (EAP). Life insurance and accidental death & dismemberment insurance. Short and long term disability coverage. Employee discount programs. Competitive vacation and paid time off.

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