Data Analyst

Docketly is a growing company in Longmont, Colorado. By combining our own software with a nationwide network of attorneys, we have redefined what’s possible for the legal services industry.

We are looking for a passionate, hands-on, tech-savvy individual to join our growing Customer Success team as a Data Analyst.

Our culture is casual, open, and direct.

Responsibilities of the Data Analyst, Customer Success

• Data reporting and analysis.
• Customize software configuration to each client’s needs using SQL, Drools, and HTML.
• Collaborate with the Success Team to iterate on software features and enhancements.
• Use Agile Methodology to drive Success department performance.
• Improve upon user experience to fully integrate and increase client usage
• Develop tools and materials to continually improve upon client services.
• Collaborate with team members to continuously improve department procedures and operations.

Experience and Skills of the Data Analyst

• 1-2+ years in Data Analysis, Software Integration, Technical Support, Customer Success
• Metabase experience, with strong reporting and analytical skills, using data as a roadmap for Client Success
• Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
• Prior experience working with SaaS business platforms preferred
• Experience with Drools
• Strong SQL & HTML skills
• Experience in EDI Integrations
• Superior organizational skills
• Project management experience a plus

Compensation, Benefits, & Perks

• Competitive salary
• Health Insurance – Medical, Dental, Vision, FSA
• 401(k) with match
• Paid Time Off & Paid Holidays
• Casual dress code
• Kitchen stocked with snacks and drinks

Docketly is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.