Solution Architect

| Greater Denver Area | Hybrid
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From our founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, your data just arrives in your warehouse, canonical and ready to query, no engineering or maintenance required. As we watch more and more companies leverage our technology to become truly data-driven, we’re proud not only of our growth but also of the fact that we’ve grown without compromising our core values.

 

Integrity.

We do the right thing, even when it's harder in the short run. We challenge the status quo by reasoning from first principles.

 

Initiative.

Fivetran belongs to all of us. We take ownership and are accountable for getting things done. Through curiosity, learning, and coaching, we grow as individuals and teams.

 

One team, one dream.

We share the pains and successes of our customers, partners and colleagues. We seek, gather, and trust a diverse group of teammates with different perspectives to guide Fivetran's progress.

 

If these values resonate with you, we’d love to hear from you.

It’s an exciting time here at Fivetran.  We have grown our revenue, customer base and team very substantially over the past several years. We continue to grow fast and are rapidly growing our Customer Success teams; Customer Support, Account Management, Sales Engineering and starting up a brand new department - Solution Architect.

At Fivetran, we want to enable our customers to make data backed decisions company wide by delivering ready to query data quickly and reliably into their cloud data warehouses. We work with companies from around the world to help them better understand their customers and products, and develop a truly data-driven culture.

To support our growth, we’re in the process of building out our Customer Success function with a mission to retain, activate, upsell and delight our customers. This is one of the most exciting, strategic and quickly evolving teams at Fivetran.

We’re looking for a Solution Architect to join our Customer Success team and own a portfolio of high-profile customer relationships from day one. This role could be a great fit if you have experience in Technical Account Management, Solutions Engineering or Technical Customer Success for a software product and experience in the modern data stack. We are still interested to hear from you if you have a different background that you think would make you a great fit.

The Role:

At Fivetran we see Customer Success as a key growth function of the business, with Solution Architects helping drive a technical perspective helping us be more holistic with our customers. We don’t see Customer Success merely as a retention function but as a key to exceeding our ambitious Net Revenue Retention targets, driving adoption across our customers’ organizations.

On a day to day basis, you will completely own a portfolio of strategic accounts and provide ad hoc assistance to smaller accounts.  These accounts will be across multiple verticals and located across North, Central and South America. You will own the customer relationship from a technical perspective, from onboarding through to continued adoption and usage. From initial activation, you will help our customers translate complex business needs into data driven solution designs on top of, working alongside our Sales Engineers and Account Managers as new opportunities arise.. You will work collaboratively with stakeholders at your accounts to map and realize the value they want to derive from our platform, driving wider institutional adoption of Fivetran as you go. You will serve as the internal voice of your customers and become a go to technical resource internally and externally.

What You’ll Be Doing:

  • Actively serving as a technical advisor to a portfolio of assigned accounts including major consumer, prosumer and B2B brands.
  • Working on new customer onboarding to map their business needs and design solutions tailored to their use cases and needs.
  • Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of Fivetran adoption and beyond.
  • Develop collaboratively with our Sales Engineers, Support Engineers and Account Managers the technical artifacts that support organizational success of usage of Fivetran
  • Proactively identifying opportunities for upsell and account expansion and ensuring where this requires wider implementation of our product that this is technically and commercially sound.
  • Develop domain expertise in our key verticals through deep customer collaborations, general research and attending industry events/conferences.
  • Identify product feedback from customers, spotting trends and surfacing to help shape product roadmap

What You Bring To The Team:

  • You’re not a newbie to customer success. Minimum 2 years experience as a Technical Customer Success Manager, Solutions Engineer or Technical Account Manager
  • Data is your thing. A solid understanding of the data space - cloud infrastructure, database technologies, visualisation tools and other enabling technologies
  • You understand people. Deeply emotionally intelligent, you can quickly read a room of stakeholders and adopt your delivery style and content quickly
  • Confidence is key. Previous experience with a complex software product, ideally designing solutions and gathering requirements, you are comfortable communicating with technical and business subject matter experts
  • Business challenge? Let me help. A passion for working at the intersection of technology and business problems - this role is always about delivering business impact for our customers through data
  • You CAN see the needle in the haystack. As a trusted advisor to our clients you will be pivotal in spotting new opportunities where Fivetran could add even more value to our customers.
  • Experience and acumen in multiple areas of modern technology and the modern data stack.  This includes SQL expertise, knowledge of cloud data warehouses, cloud provider services (AWS, Google, Azure), ETL/ELT tools, data modeling/engineering, data science/machine learning, api consumption, scripting (python preferred), general networking knowledge and cloud SaaS applications (Zendesk, Salesforce, Marketo, etc…).

Perks of working with us:

  • 100% paid Medical, Dental, Vision and Basic Life Insurance
  • Flexible PTO
  • 401k match program
  • Pet Insurance -- and yes, you can bring your well-behaved fur babies to work
  • Commuter Benefits to help with transit and parking costs
  • Professional development and training opportunities
  • Unlimited coffee, office snacks and frequent catered lunches
  • Company happy hours and fun team building activities

Shaped by the real-world needs of data analysts, Fivetran technology is the smartest, fastest way to replicate your applications, databases, events and files into a high-performance cloud warehouse. Fivetran connectors deploy in minutes, require zero maintenance, and automatically adjust to source changes — so your data team can stop worrying about engineering and focus on driving insights. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

 

To learn more about our candidate privacy policy, you can read our statement here.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • CanvaDesign
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • WebflowCMS
    • SalesforceCRM
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration

Location

We are in a beautiful, newly renovated, inspirational, industrial space anchored along the banks of the winding Platte River: steamontheplatte.com

An Insider's view of Fivetran

How would you describe the company’s work-life balance?

Our employees are the talent that fuels Fivetran. We’re proud of the culture we’ve built to date, and, as a company that is always looking for ways to improve, and continue to be thoughtful and inclusive about this new way of working. This includes continually looking for ways to provide an equitable experience and opportunities for all employees.

Jiyoung

Senior Director, Employee Experience

How do you collaborate with other teams in the company?

"One thing that I have absolutely loved about working with the engineering team is they understand the customer just as deeply as I do. That really promotes innovation, because they can think through innovative ways to solve customers’ problems."

Meera

Lead Product Manager

What are some things you learned at the company?

"Fivetran is a true rocketship. I didn’t realize what an incredible company I was joining, so I feel lucky to be here every day. Everyone loves Fivetran whether they’re a customer or they’re an employee. We all strive toward a common goal of making Fivetran the best, and we’ve done a pretty amazing job at it."

Rachel Musiker

Regional Sales Manager, Commercial

What is your vision for the company?

"Because our mission is to make access to data as simple and reliable as electricity, we are in the business of moving data. As far as innovation, I would highlight two words: simple and reliable."

Helge

SVP, Engineering

What makes someone successful on your team?

"Curiosity and asking "why" are the most important traits that make a Product Manager successful at Fivetran. Our Product Managers deeply understand the data industry, our customer needs and the competitive environment in order to identify opportunities to drive growth and additional customer value. This is the fuel for the Fivetran rocket!"

Julie

Director of Product Operations

What are Fivetran Perks + Benefits

Fivetran Benefits Overview

100% paid Medical, Dental, Vision and Basic Life Insurance
25 days annual paid vacation, plus 13 paid holidays and generous sick time
Robust parental leave program
401k match program
RSU's - every employee is granted RSU's when they walk in the door
Home office setup reimbursement program for 100% remote employees
Pet Insurance
Commuter pre-tax benefits options to help with transit and parking costs
Professional development and training opportunities
Annual learning and continued education stipend
Unlimited coffee, office snacks, and frequent catered lunches
Company happy hours and fun team building activities
Monthly cell phone stipend
Referral bonuses

Culture
Volunteer in local community
Fivetran encourages every employee to volunteer by giving them 2 days off each year to dedicate to a volunteer opportunity! How cool is that?!
Partners with nonprofits
Fivetran partners with a number of nonprofits throughout the year via donation matching and other co-sponsored events.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Our executive sponsored Employee Resource Groups now encompass 7 unique groups with a global reach. ERG's are open to members and allies at Fivetran and foster community and belonging.
Hiring practices that promote diversity
Fivetran implemented the Rooney Rule to increase more diverse candidates at the on-site interviewing stage to promote a diverse candidate pool for consideration when making decisions on hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
Disability insurance
Dental insurance
100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
Vision insurance
100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
Health insurance
100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
Life insurance
Pet insurance
Wellness programs
Fivetran host a Wellness Week every yea
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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