Technical Success Manager

| Greater Denver Area
From our founding until now, our mission has remained the same: to remove the engineering burden from data teams by standardizing and fully automating data connectors. With Fivetran, your data just arrives in your warehouse, canonical and ready to query, no engineering or maintenance required. As we watch more and more companies leverage our technology to become truly data-driven, we’re proud not only of our growth but also of the fact that we’ve grown without compromising our core values.
Integrity.
We do the right thing, even when it's harder in the short run. We challenge the status quo by reasoning from first principles.
Initiative.
Fivetran belongs to all of us. We take ownership and are accountable for getting things done. Through curiosity, learning, and coaching, we grow as individuals and teams.
One team, one dream.
We share the pains and successes of our customers, partners and colleagues. We seek, gather, and trust a diverse group of teammates with different perspectives to guide Fivetran's progress.
If these values resonate with you, we’d love to hear from you.
Technical Success sits at the intersection of technical expertise and business experience. Holistic consultative approaches drive customer value generation. Reporting to the NA VP of Customer Success, this technical leader will be instrumental in ensuring customers continue to add value with their data and in turn grow usage within our existing customer base through opportunity discovery and execution of Fivetran’s continuous adoption framework. Technical Success Architects will also work to improve customer experiences that start in the sales cycle and extend through all post-sales functions including Account Management and Support.
This technical leader will ensure their and colleague teams have the capacity, capability, and motivation to deliver technical success across the full customer journey including establishing the technical win in coordination with sales engineering, building flawless customer onboarding experiences, customer care, ongoing engagement, consumption growth, and net revenue retention. This technical leader will act as an internal advocate for customers and bring the voice of the customer into the rest of the organization to share perspectives leading to an increase in meaningful outcomes and increasing business value to our customers.

As a Technical Success Manager at Fivetran, you will:

  • Actively serving as a technical advisor to a portfolio of assigned accounts including major consumer, prosumer and B2B brands.
  • Working on new customer onboarding to map their business needs and design solutions tailored to their use cases and needs.
  • Collaborate with customers in a highly strategic manner to develop their success road map for the first 12 months of Fivetran adoption and beyond.
  • Develop collaboratively with our Sales Engineers, Support Engineers and Account Managers the technical artifacts that support organisational success of usage of Fivetran
  • Proactively identifying opportunities for up sell and account expansion and ensuring where this requires wider implementation of our product that this is technically and commercially sound.
  • Develop domain expertise in our key verticals through deep customer collaborations, general research and attending industry events/conferences.
  • Identify product feedback from customers, spotting trends and surfacing to help shape product road map

What You'll Bring to The Team:

  •  You’re not a newbie to customer success. Minimum 2 years experience as a Technical Customer Success Manager, Solutions Engineer or Technical Account Manager
  • Data is your thing. A solid understanding of the data space - cloud infrastructure, database technologies, visualisation tools and other enabling technologies
  • You understand people. Deeply emotionally intelligent, you can quickly read a room of stakeholders and adopt your delivery style and content quickly
  • Confidence is key. Previous experience with a complex software product, ideally designing solutions and gathering requirements, you are comfortable communicating with technical and business subject matter experts
  • Business challenge? Let me help. A passion for working at the intersection of technology and business problems - this role is always about delivering business impact for our customers through data
  • You CAN see the needle in the haystack. As a trusted advisor to our clients you will be pivotal in spotting new opportunities where Fivetran could add even more value to our customers.
  • Experience and acumen in multiple areas of modern technology and the modern data stack. This includes SQL expertise, knowledge of cloud data warehouses, cloud provider services (AWS, Google, Azure), ETL/ELT tools, data modeling/engineering, data science/machine learning, api consumption, scripting (python preferred), general networking knowledge and cloud SaaS applications (Zendesk, Salesforce, Marketo, etc…).

Perks of working with us!

  • 100% paid Medical, Dental, Vision and Basic Life Insurance
  • Flexible PTO
  • 401k match program
  • Pet Insurance -- and yes, you can bring your well-behaved fur babies to work
  • Commuter Benefits to help with transit and parking costs
  • Professional development and training opportunities
  • Unlimited coffee, office snacks and frequent catered lunches
  • Company happy hours and fun team building activities


Fivetran is part of an analytics data stack and the growing ecosystem of cloud based infrastructure companies.
After a five-minute setup, the software replicates data from applications, databases, events and files into a cloud data warehouse. 
The company began with a realization: for modern companies using cloud-based software and storage, traditional ETL tools badly underperformed, and the complicated configurations they required often led to project failures. To streamline and accelerate business intelligence projects, Fivetran developed automated connectors that come with ready-to-query schemas and effortlessly deliver data into modern, high-performance warehouses.
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Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • PostgreSQLDatabases

Location

We are in a beautiful, newly renovated, inspirational, industrial space anchored along the banks of the winding Platte River: steamontheplatte.com

An Insider's view of Fivetran

How would you describe the company’s work-life balance?

"Our work-life balance is less about "balance" and more about flowing seamlessly between the two. Everyone understands that to be our best in the workplace we have to embrace our true selves. That means a bike ride or yoga in the middle of the day is a priority so we can deliver great results for our customers, company, colleagues, and ourselves."

Mike Faber

Sales Leader Enablement Manager

How do you collaborate with other teams in the company?

" I collaborated with other departments on a weekly if not daily basis. Our core value of One Team One Dream ensures that everyone makes decisions that are in the best interest of the organization."

Andrew Sutherland

Business Development Manager

What are some things you learned at the company?

Fivetran is a true rocketship. I didn’t realize what an incredible company I was joining, so I feel lucky to be here every day. Everyone loves Fivetran whether they’re a customer or they’re an employee. We all strive toward a common goal of making Fivetran the best, and we’ve done a pretty amazing job at it.

Rachel Musiker

Account Executive

How has your career grown since starting at the company?

I just celebrated my one year anniversary with Fivetran! The accelerated growth has given me so many chances to learn new things and show off my skills! I’ve already been promoted twice and have more ambitious goals ahead!

Emily Chapman

Recruiting Team Lead

What are Fivetran Perks + Benefits

Fivetran Benefits Overview

100% paid Medical, Dental, Vision and Basic Life Insurance
Flexible PTO
401k match program
Pet Insurance -- and yes, you can bring your well-behaved fur babies to work
Commuter Benefits to help with transit and parking costs
Professional development and training opportunities
Unlimited coffee, office snacks and frequent catered lunches
Company happy hours and fun team building activities

Culture
Volunteer in local community
Fivetran encourages every employee to volunteer by giving them 2 days off each year to dedicate to a volunteer opportunity! How cool is that?!
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Fivetran host a Wellness Week every year
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Fivetran's performance bonus plan includes everything from monetary rewards to all-expenses-paid presidents club vacations when employees meet targets set by their direct supervisors
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Annually.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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