Matillion
Denver, CO
Remote

Technical Success Manager at Matillion

| Greater Denver Area | Remote
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Matillion technology turns every business into a data business. Our low-code data integration platform helps modern teams ingest, enrich and synchronise their data across a variety of cloud platforms. Leading companies like Slack, Cisco, and DocuSign trust Matillion to help them transform operational data into useful information at enterprise scale. 

We’re backed by top Silicon Valley investors and recently closed a $150M Series E in September 2021 for a total amount of $250M raised in 2021. Our investors include current and former backers of other leading enterprise data companies like Databricks, Informatica and Mulesoft. 

As Snowflake’s 2021 data integration partner of the year and a winner of Databricks’ 2021 ISV Innovation Award, our product strategy and engineering execution is continuously recognized as best in class by a rapidly growing ecosystem of technology partners. 

With dual headquarters in Manchester, UK and Denver, Colorado, and an expanding hybrid culture, we are looking for passionate, high-integrity individuals to help us scale up our rapidly growing business.

We are now looking for a number of Technical Success Managers to join #TeamGreen in the US. The role can be based from our Denver, CO-HQ, or remotely.

Matillion Technical Success Managers are trusted partners to our customers, responsible for driving adoption and optimized use of the Matillion platform in service of customer outcomes. TSMs act as the technical subject matter expert and counterpoint between Matillion and the customer’s data engineers and leaders throughout the customer’s lifecycle. TSMs are responsible for rapidly understanding customer needs from a product SME, business, and technical requirements perspective to drive adoption and ultimately contribute to maximizing customer net dollar retention.

What you will be doing;

Nailing the landing

  • Establishing strong account alignment with sales as customers come onboard to ensure a smooth transition from pre to post-sales.
  • Quickly building a joint success plan with named customers to accelerate consumption and drive achievement of business outcomes.
  • Managing key implementation milestones to ensure customers achieve rapid time to first value and become sticky, engaged customers for life.

Driving retention and expansion

  • Managing a book of Enterprise customers, driving account health, renewal, and revenue growth.
  • Driving feature adoption and usage expansion of Matillion products across named customer organizations.
  • Evangelizing new product features & providing customer feedback to Matillion’s Product team.
  • Adapting quickly to product changes and limitations, helping customers find solutions and adaptations that work for them.

Building long term relationships

  • Building trusted relationships with customers, helping them recognize the value of their investment, and ensuring their objectives are met.
  • Through proactive customer engagement, uncovering customer needs and new stakeholders, anticipating risks, identifying opportunities, and collaborating with Sales, Solutions, Product, or other departments to protect and grow your accounts.

Cross functional collaboration

  • Contributing to Customer Success playbooks and resources, in order to ensure we are engaging the right customers at the right time in the right way.
  • Acting as a Matillion liaison for customer questions, issues, and escalations, working with Matillion Support, Product Management, Engineering, and other teams as needed to ensure customer success.

What we are looking for - Essential Skills

  • 5-7+ years of experience in Success Management or a related function, with direct customer advocacy and engagement experience in post-sales functions (success management, technical support, professional services).
  • ETL or Data Integration experience involving SQL.
  • Hands-on experience delivering solutions using one of the MPP databases: Redshift, Snowflake, BigQuery, Teradata, Netezza or Azure SQL Data Warehouse. 
  • Knowledge of one or more of the cloud computing platforms: AWS, GCP, or Azure
  • Experience driving successful onboarding projects
  • Experience driving successful partnerships with sales teams on renewal and expansion strategies.
  • Master at managing a backlog of customer CTAs, balancing a complex set of needs across an ever-evolving book of business.

Desirable

  • An appreciation of the Matillion deployment stack: Linux, Bash, Tomcat, Postgres, MongoDB, SQL
  • Python or Java knowledge
  • Network security fundamentals
  • Experience with the software development lifecycle, under different project management styles

Personal Capabilities Required, e.g. skills, attitude, strengths

  • Ability to travel up to 25% (Post Covid)
  • Strong interpersonal, presentation, and communication skills
  • An intersection of technical skill and first-class customer communication
  • A self-confessed technology geek, with the ability to talk for hours about all things “data”.
  • Ability to draw out and understand a customer’s unique technical requirements and business goals
  • Analytical and problem-solving skills

#LI-AC1
#LI-Remote

Find out more about Matillion and our core company values.

Our Benefits
- A truly flexible & remote working culture
- A culture that promotes work-life balance
- Company Equity
- Access to mental health support
- 15 days PTO that increases to 25 after 12 months of service
- 5 days paid volunteering leave
- Health insurance
- Life insurance
- 401K
- Career development with monthly "hackdays" and access to a Udemy account
& much more!

We are keen to hear from prospective employees, so please apply and a member of our Talent Acquisition team will be in touch.
Alternatively, if you are interested in Matillion but don't see a suitable role, please email [email protected]

Matillion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Matillion prohibits discrimination and harassment of any type, Matillion does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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Where we are

Our company is in a great area with plenty of bars and restaurants. Plus, the office is easy to get to with various train and bus stops being close by

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • SpringFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen
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What are Matillion Perks + Benefits

Matillion Benefits Overview

At Matillion, we care about our people and our communities. We invest in our employees by rewarding all
permanent Matillioners in both the UK and the US with a whole host of rewards and benefits. When we say
our team is our most important asset, we mean it. Our benefits include company equity, flexible working, generous leave, volunteering days, private healthcare, 401K to name but a few.

Culture
Volunteer in local community
We offer 5 days volunteer leave per year for each team member.
Partners with Nonprofits
Matillion partners with Brent's Place in Denver and Wood Street Mission in Manchester.
Friends outside of work
Eat lunch together
Intracompany committees
We have recently launched a new initiative called Matillion Together, where a group of Matillioners come together and focus on diversity and inclusion strategies.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
We have invested this year significantly into our talent acquisition efforts and having established Matillion Together, we use MindGym which is a UK external company for our training.
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
We have made a conscious effort this year to partner with external organisations and recruitment agencies that focus on getting Women into Tech including into our Engineering and Sales teams.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
FSA contributions are directly deducted from your payroll. This is used for pre-tax dollars to pay for out-of-pocket healthcare.
Disability Insurance
Dental Benefits
Matillion pays 100% of our team members health insurance and 80% of their family members
Vision Benefits
Matillion pays 100% of our team members health insurance and 80% of their family members
Health Insurance Benefits
Matillion pays 100% of our team members health insurance and 80% of their family members
Life Insurance
Life insurance is equal to 4 times an employee's annual base salary.
Wellness Programs
Everyone at Matillion get's access to HeadSpace and has their own personal account.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Matillion provides 12 weeks full pay for the primary caretaker and 4 weeks full pay for the secondary caretaker. There is additional options for extended unpaid leave too.
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home Full-time remote for specific positions with more and more roles becoming fully remote. We offer at least 2 days a week from home outside of Covid times
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of unpaid family medical leave.
Adoption Assistance
Matillion provides 12 weeks full pay for the primary caretaker and 4 weeks full pay for the secondary caretaker. There is additional options for extended unpaid leave too.
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
We offer 15 days PTO at Matillion and after 12 months of service, this increases to 25 days.
Paid Volunteer Time
Our employees receive 5 days per year of paid volunteer time.
Sabbatical
Eligible employees get 4 weeks of paid sabbatical after their first 5 years of working at the company. You can also take an additional 4 weeks unpaid at this time too.
Paid Holidays
Paid Sick Days
Matillion offers a standard sick leave and additional sick leave; - Standard - up to 40 hours per year - Additional - after 3 months of service, you will be given 3 weeks
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Matillion hosts an annual Super All Hands event where everyone's travel, expenses and hotels is paid to attend.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Matillion offers team members professional development opportunities like Onsite training courses alongside a UDEMY license. The ability to attend job related conferences and seminars is available.
Diversity Program
Lunch and learns
Various departments and teams host lunch and learn meetings at different times of the month.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Matillion has 'DEAL' (drop everything and learn) Wednesday once per month alongside a Hack Day on the last Friday of every month where the team are encouraged to set aside time for their own learning.
Online course subscriptions available
Paid industry certifications
Matillion allows team members to complete certain certifications and if passed first time, can be reimbursed.

An Insider's view of Matillion

How would you describe the company’s work-life balance?

At Matillion, we work really hard. It's not easy building a high growth tech business but we're encouraged to work flexibly to incorporate exercise, walks, anything we need to our days. You can flex your schedule to fit what's going on in your life and it's so nice you can do it when needed.

Nicola

Talent Acquisition Manager

What's the biggest problem your team is solving?

We are focused on helping customers derive more value from their data.
The most data-driven companies in the world are turning to our cloud data warehouse partners to work with more of their data than ever before, but they need an intuitive way to get their data into the right format - this is where our team comes in.

Joe

RVP, Commercial Sales, North America

How has your career grown since starting at the company?

I joined Matillion as an SDR soon after graduating and have grown exponentially over the past 2.5 years. Not only have I been promoted twice since starting, but I've been given the opportunity to take on responsibilities beyond the traditional scope of my roles to help hone my leadership skills and cross-departmental understanding of business.

Dan

Senior Commercial Account Executive

How do your team's ideas influence the company's direction?

We believe across Matillion that the best ideas come from our team. We have regular ideation sessions, open forums and a platform to share ideas and feedback. Some great initiatives have come out of this.Our Better Together charity and well-being event was a huge success, as was the creation of a DEI team run by volunteers from across Matillion.

Vicki

VP People & Culture

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