Gtmhub is seeking an incredible Technical Success Manager with previous relevant experience to join our team in the USA.

About GtmhubIf you're the kind of person who believes that people feel more fulfilled and empowered in their work
when they see a direct connection to a mission that matters to them, you'll like what we're doing at
Gtmhub.

We believe that everyone deserves to work in an environment where there is consistent alignment between mission and activity; where transparency breeds trust; where accountability reigns; and where focus results in positive outcomes.

That's why we have built the world’s best business orchestration platform, powered by the proven OKR methodology, so our clients (and we!) can achieve the missions that matter.

The Role

We are looking for a super-smart, innovative, and over-achieving Technical Success Manager with a
passion for making customers successful while building technology solutions.

You will own the customer relationship from a technical perspective and, together with the Customer Success Manager, will support our strategic customers throughout their journey, from onboarding to continued adoption and usage of the platform. You will help our customers translate complex business needs into data-driven solution designs. You will be responsible for the solution implementation ensuring high customer satisfaction levels.

The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented,methodical, and tenacious, and can effectively interact with a team.

The Details

As a Technical Success Manager, you'll:

• Partner with Customer Success Manager to ensure client success from onboarding to continued adoption of the platform
• Customize reports, insights, and design solutions tailored to customer use cases and needs
• Partner with customers in configuring out-of-the-box integrations
• Actively working as a technical advisor for any queries related to either out-of-the-box or custom solutions
• Successfully translate customer pains/requirements to proposed solutions and implement the proposed solutions
• Understanding customer internal processes in detail and seek for improvement and optimizations in the provided solution
• Building applications and/or scripts to enhance customer experience
• Effectively communicate client needs to our developer teams for future product enhancement

What We're Looking for

To be successful in this role at Gtmhub, you'll need to have:

• Previous experience as Technical Success Manager, Solution Engineer, Implementation consultant or similar position
• Proficiency in SQL
• Proficiency in HTML/CSS, JavaScript, Angular or AngularJS
• Knowledge of other programming skills is an advantage
• Understanding of APIs
• Understanding of complex enterprise solutions
• Familiar with SaaS technologies
• Ability to forge strong, long-lasting relationships with customer
• Ability to creatively explain and present complex concepts in an easy-to-understand manner
• Solid technical background with understanding and/or hands-on experience in
  data integrations
• Curious and proactive in nature
• Excellent problem-solving and analytics skills
• Passionate about making customers successful
• BA/BS degree or equivalent, preferably in Computer Science
• Fluent Spanish/Portuguese is a real advantage for this role

Compensation and Benefits

What's in it for you:

• Competitive base salary and bonus opportunities (salary range of $60k - $110k per anum DEO)
• Stock option opportunities
• Unlimited PTO
• Full medical, dental, and vision insurance coverage through United Healthcare
• Access to a 401(k)
• Meaningful and challenging work
• Uniquely open and casual environment
• The opportunity to work with very smart and driven people
• The ability to grow your talents and career

Sound like a good fit? We'd love to see your application.

Gtmhub is a global company with employees and clients from all over the world. We celebrate radical collaboration and creativity. We believe that genuinely inspired people bring about the most impact toward positive change. As a remote-friendly employer, we respect and value your individual autonomy, lifestyle, unique perspective, background, time zone, and experiences, because we know that these things enrich our culture and help actively create a place we feel safe in.

Gtmhub works to get 1% better every day so we can all feel proud to be here. As a rapidly growing enterprise and international community, we are committed to equal employment and do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other basis protected under applicable law.