Technical Operations Engineer at PlayerLync

| Greater Denver Area
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The Technical Operations Engineer is responsible for supporting and maintaining all aspects of server and tablet technologies related to the PlayerLync solutions, deployments and upgrades, feature usability assistance and internal testing of new products (hardware and software). As a Technical Operations Engineer you will join the Operations team of a fast-paced, growing, Colorado-based startup. You will learn the technologies required to run and support an enterprise SaaS solution. You will have the opportunity to work and collaborate with industry leading organizations such as Chipotle, NFL teams, and Starbucks.

Must be willing to work an on-call, after hours support rotation with other members of the Operations Team. These are paid shifts.

Required Skills/Experience

  • 4+ years of professional IT experience.
  • A solid understanding of Apple iOS, Android OS, MacOS, Windows 10, Web Servers (IIS & Apache).
  • 1-2 years experience administering Microsoft Operating Systems (Server 2012 R2, 2016, Windows 10).
  • 1-2 years experience administering AWS Services (EC2, Route 53, S3, RDS, CloudWatch).
  • A solid understanding of DNS, firewalls, and the OSI Model.
  • Experience diagnosing and resolving technical support issues. For example, experience working a help desk or other technical support role.
  • Experience troubleshooting Wi-Fi connectivity issues.
  • Energetic attitude and be a team player.
  • Great sense of humor.
  • Passionate about customer service.
  • Excellent written and verbal communication skills.
  • Loves technology and enjoys tinkering with hardware and software.

Position Description

  • Customer service orientation is key. On a daily basis you will collaborate with internal business partners, engineering teams, and other technology professionals.
  • Deploys, upgrades and maintains the PlayerLync solution for customers.
  • Provides timely assistance via telephone, ticketing system and email.
  • Follows-through on support requests to resolution.
  • Provides technical guidance to Jr. Support Engineers.
  • Identifies and creates solutions to solve recurring problems.
  • Authors and organizes detailed documentation regarding customer communications and troubleshooting.
  • Respects and maintains privacy/security through courteous and professional interactions with PlayerLync customer organizations.
  • Effectively communicates with the development and QA teams about features & defects.
  • Contributes to the product enhancements, improvements, and partakes in internal discussions concerning customer feedback for improving and further expanding PlayerLync solutions and services.
  • Participates in an on-call, after hours support rotation with other members of the PlayerLync Operations Team.
  • Meets and exceeds performance in both personal and Team quarterly/annual projects and goals.
  • Other duties as described.

Desired Skills/Experience

  • Experience working in retail, hospitality or other customer-facing job roles.
  • Experience troubleshooting modern web technology stacks.
  • Experience as a System Administrator.
  • Experience creating automation scripts.

Who we are

PlayerLync is one of the most innovative enterprise mobile solutions on the market. We’re a growing, dynamic, team-oriented software company committed to providing the best in class product and service to our customers. Our enterprise software solution integrates mobile content distribution and management with e-learning, digital forms and daily operational performance tracking all in one universal solution. PlayerLync’s software is used by very high-profile companies to move massive amounts of files on and off devices efficiently, limiting the impact on network bandwidth while mobilizing millions of employees every day. In just a few years, our customer base has rapidly grown across multiple industries including professional sports franchises, top restaurant concepts, field services organizations, health care, and global retail companies.

* MUST provide a minimum of 3 (non-family member) professional references

* Salary range is annually DOE

* Additional compensation provided for on-call shifts

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • VueLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • ZendFrameworks
    • AngularFrameworks
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

We're a high tech company located in the Denver Tech center close to a number of great local eateries.
PlayerLync Started by Helping the NFL with Content, Then Corporate America Came Calling
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An Insider's view of PlayerLync

What’s the vibe like in the office?

Fun, collaborative culture focused on exceeding goals and celebrating the wins. Casual and team based atmosphere centered around providing the best service and solution to our customers.

Brad

Account Executive

What projects are you most excited about?

Working with all of our teams to architect a SaaS based platform for the PlayerLync solution. This project will give us the opportunity to build, maintain, and manage a highly scalable solution that utilizes modern technologies to help solve real problems for our customers. A project of this magnitude is a once in a career opportunity!

Dean

Director of Operations

What are some things you learned at the company?

My experience at PlayerLync has helped me learn about databases, API’s, workflow, and much more. I have gained knowledge in areas I didn’t expect, such as programming and automated testing. But most of all, I’ve learned how to best communicate with others on a team and work together to solve problems that affect a larger group of individuals.

Cory

Junior QA Engineer, Development

How do you empower your team to be more creative?

By giving folks the freedom to try new things or new ways. There is rarely one right way, and it's only through trying new things that people or teams reach greatness.

Gary

Head of Marketing & Channels

How would you describe the company’s work-life balance?

On my first day, our CEO left me a note with “More life!” written at the bottom. I've seen this in the work/life balance this company pushes its employees to have. I work hard and play hard at PlayerLync and am ultimately more successful and fulfilled because of the balance!

Mallory

Customer Success Manager

What are PlayerLync Perks + Benefits

PlayerLync Benefits Overview

We value culture first and foremost by supporting a work hard, play hard mentality. We offer a variety of perks to make your workday enjoyable such as office snacks, shuffleboard, ping pong, and an on-site gym. We offer a medical plan that has 100% employer paid premiums and strive to add at least one major benefit or perk each year. We support an open door policy and strive to maintain the positive energy of a small start up as we grow and scale our business!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. PlayerLync also provides 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
PlayerLync offers a quarterly company outing. Past events have included bowling, Family Summer Picnic, Annual Vail getaway, and our Holiday Party!
Game Room
Take a break from a hectic day with a quick game of ping pong or shuffleboard!
Stocked Kitchen
We have a constantly stocked kitchen with a wide variety of snacks, an Espresso machine, fresh fruit and monthly birthday cake celebrations.
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Professional Development budget is available for job related continuing eduction.
Lunch and learns
PlayerLync offers lunch and learns for team trainings and kick off meetings
Promote from within
Continuing Education stipend
We offer up to $500 annually for classes, professional memberships, and other development opportunities that directly apply to each position.
Online course subscriptions available
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