Technical Customer Support

| Greater Denver Area
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Overview

With over 10,000 online merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge, we have a lot of store owners to support. Our mission to make repeat orders easier began five years ago as a bootstrapped startup and today we're at the forefront of recurring billing software with over 150 remote-first employees around the globe processing tens of millions of dollars in sales every week.

In a Technical Customer Support role based remotely for our Customer Success team, you’ll be responsible for supporting our customers and delivering a world-class support experience. You’ll work closely with store owners to troubleshoot and resolve issues via email, chat, and occasional phone calls.

What You'll Do
  • Live by and champion our values: #ownership, #empathy, #simple-solutions.
  • Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
  • Communicate clearly in writing to both technical and non-technical people
  • Document and build new tools to improve support flows
  • Identify patterns, recommend improvements, and filter out unimportant issues
  • Author documentation for our customer-facing Help Center
  • Assist with successful on-boarding of new customers
What You'll Bring
  • 2+ years of experience in technical customer support at a SaaS company, or similar
  • Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
  • Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
  • A passion for problem solving: an excitement for a tricky problem or a new challenge
  • A sense of urgency and a satisfaction from going above and beyond to provide solutions
  • An exceptional eye for detail and excellent organizational and communication skills
  • Ability to work remotely and desire to make an impact at a boot-strapped start-up
  • Excellent customer service and English fluency (written and spoken)
  • A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor 
  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
  • Ability to work flexible shifts

ReCharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. ReCharge Payments prohibits any form of workplace harassment. 

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • MatillionDatabases
    • SnowflakeDatabases

Location

Located steps away from Union Station, our Wework office space is located in the Triangle Building, within easy reach of light rail, trains and buses.

What are ReCharge Perks + Benefits

ReCharge Benefits Overview

Competitive compensation, health benefits, 401K
Unlimited paid time off (PTO) to pursue your passions
Team retreats - bi-annual retreats to share our successes together as a company
Monthly ReCharge subscription - we’ll cover the costs of products (ReCharge clients) you love up to $75/month
Equipment - we provide a laptop of your choice and equipment based upon the needs of your position

Culture
Friends outside of work
Health Insurance & Wellness Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Professional Development Benefits
Job Training & Conferences
Promote from within
Customized development tracks
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