Technical Customer Service Specialist

| Greater Denver Area

Company Overview

Mobile Solutions is a SaaS-based company that provides full life-cycle Mobility Management Services including procurement, staging and kitting, real-time expense management, business analytics and reporting, managed Enterprise Mobility Management (EMM), repair and disposition. We help companies manage mobility smarter! Our superior mobile expense management solution offers an advanced, user-friendly, and comprehensive platform. We’ve made it simple for our clients to manage corporate liable devices while also automating the management of costs, assets, usage, plan changes, invoice processing, and reporting. With our managed wireless assets (MWA) cloud-based portal we provide one, easy-to-use technology interface. 

Job Description

Mobile Solutions is expanding our Service Desk team to further our goals of growth and opportunity! We are looking for smart and motivated individuals who enjoy working in a fun, fast-paced environment and have a natural desire to solve problems and assist others. This person would be responsible for working with client companies’ IT departments and network carriers, examining technical challenges and performing basic troubleshooting. This exciting role is centered on professionals who can communicate effectively and can diagnose and resolve problems with confidence and a drive to succeed.

Responsibilities

  • Answering fifteen to thirty calls a day
  • Completing customer submitted tickets in a timely manner in cloud-based web portal
  • Personal ownership of calls from start to resolution
  • Contribute positively to company goals by meeting and exceeding department timelines
  • Acting with a consultative approach towards end-users and network carriers
  • Completing side-work and training programs and providing accurate feedback

Skills and Qualifications

  • Must have at least 1 year of customer service experience in a fast paced environment
  • Minimum 1 year of call center experience strongly preferred
  • Great communication skills, both over the phone and during in-person discussion
  • Eager to discover issues and fix them
  • High school diploma or equivalent required
  • Moderate computer skills and typing ability
  • Organized and punctual in all tasks
  • Interest in technology industry- cell-phones, tablets, and computers
  • Positive attitude!

If you are ready to join a growing company with an amazing culture, competitive salary, incredible benefits and the opportunity to grow your career, apply now!

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases

Location

Our office is located on prime real estate, right next to Top Golf in Centennial. The office is easily accessible via RTD bus and rail transit system.
10731 East Easter Ave., Suite 105, Centennial, CO 80112

What are Mobile Solutions Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Casual Dress
Daily Meals Provided
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Fitness Subsidy
Professional Development Benefits
Job Training & Conferences
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