Denver, CO

Technical Author at Matillion

| Greater Denver Area
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Matillion is data transformation for cloud data warehouses. We are a company with all 5-star customer product reviews on AWS Marketplace and all 5-star employee reviews on Glassdoor. Matillion is dual-headquartered in Manchester, UK and Denver, Colorado and we are expanding the teams across all functions globally.
As a company we are confident without arrogance, customer obsessed and care about our people and communities. With rapid growth for 2020, we are looking for people to join Matillion who share our integrity, drive, and passion.
Matillion’s Technical Authors research, design, create and maintain advanced customer-facing articles with a focus on in-depth guides and blogs concerning technical tasks common to cloud-based ETL users.
Key areas of responsibility below

Maintenance and updating of documentation

  • Ensure - by fact-checking, review and response to feedback - that all documentation is up-to-date and correct.
  • Preparing updates in concurrence with the product development cycle so as to deliver up-to-date documentation immediately upon new releases.

Authoring digital content

  • The creation of new customer-facing documentation and technical articles to be displayed on the product support sites.
  • Working with other teams to understand customer needs and devising content to answer those needs.
  • Both via the CMS (Salesforce) and via source code of the product (via Mercurial).

Research of new concepts

  • Coordinating with product and support team members to understand customer use-cases for product features.
  • Independent understanding of 3rd party services and how they can be used within the product.
  • Understanding contemporary ETL practices and devising new content to address these.

Goal management

  • Working toward content deadlines and ensuring your own progress toward set goals.
  • Coordinating with other technical authors and content creators to prioritise immediate tasks and establish a list of essential tasks for upcoming releases.
  • Independently prioritising and taking ownership of upcoming tasks.

Organization and bookkeeping

  • Contributing to the structuring of documentation tasks via responsible use of JIRA (ticketing system).
  • Working with Marketing teams to keep customers informed of technical improvements and additions to the product.

Essential skills required

  • Experience programming in Python.
  • Experience working with Cloud Platforms - particularly AWS, GCP, Azure.
  • Experience using popular cloud-based databases such as Redshift, BigQuery or Snowflake.
  • Experience working with SQL, especially in an ETL context.
  • Experience authoring blogs or guides on cloud computing practices.

Desirable skills

  • Experience working with Software-As-A-Service (SAAS)
  • Experience working to a deadline and within a multidisciplinary team.
  • Experience with media-creation software such as video and image editors.
  • Experience using Salesforce as a CMS (Salesforce Preferred).
  • Experience in writing public-facing material of a didactic nature.
  • Use of JIRA to track work requests

Find out more about Matillion
Our purpose-built data transformation products for Amazon Redshift, Google BigQuery, and Snowflake are trusted by over 500+ businesses all over the world, including GE, Siemens, Converse and Citrix, making us an industry leader. Businesses are generating more data than ever before, across a variety of source systems. They need new and more efficient ways of consolidating and transforming your data sources in order to make better, more informed decisions and in turn, gain competitive advantage. Matillion helps businesses of all sizes handle the variety, volume, and velocity of their data, by transforming data across various sources into cloud data warehouses.
When we hire at Matillion, we hire people not roles. We are interested in growing our team whilst protecting our culture, with dedicated and passionate individuals who share our values. The Matillion values are the same across all roles, functions, and geographies.
1. We are Confident without Arrogance: We take pride in what we do but we stay humble.
2. We work with Integrity: We have a strong moral compass; we are transparent, and we hold ourselves accountable.
3. We are Customer Obsessed: We will always go above and beyond, to listen to, acknowledge and value our customers.
4. We Innovate and Demand Quality: We believe no product, process or individual is finished.
5. We have a Bias for Action: We get things a considered way
6. We Care about our People and our Communities: We treat people how we would like to be treated
We are keen to hear from prospective employees, so please apply and a member of our People Operations team will be in touch!

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Where we are

Our company is in a great area with plenty of bars and restaurants. Plus, the office is easy to get to with various train and bus stops being close by

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • SpringFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

What are Matillion Perks + Benefits

Matillion Benefits Overview

At Matillion, we care about our people and our communities. We invest in our employees by rewarding all
permanent Matillioners in both the UK and the US with a whole host of rewards and benefits. When we say
our team is our most important asset, we mean it. Our benefits include company equity, flexible working, generous leave, volunteering days, private healthcare, 401K to name but a few.

Volunteer in local community
We offer 5 days volunteer leave per year for each team member.
Partners with Nonprofits
Matillion partners with Brent's Place in Denver and Wood Street Mission in Manchester.
Friends outside of work
Eat lunch together
Intracompany committees
We have recently launched a new initiative called Matillion Together, where a group of Matillioners come together and focus on diversity and inclusion strategies.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We have invested this year significantly into our talent acquisition efforts and having established Matillion Together, we use MindGym which is a UK external company for our training.
Hiring Practices that Promote Diversity
We have made a conscious effort this year to partner with external organisations and recruitment agencies that focus on getting Women into Tech including into our Engineering and Sales teams.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
FSA contributions are directly deducted from your payroll. This is used for pre-tax dollars to pay for out-of-pocket healthcare.
Disability Insurance
Dental Benefits
Matillion pays 100% of our team members health insurance and 80% of their family members
Vision Benefits
Matillion pays 100% of our team members health insurance and 80% of their family members
Health Insurance Benefits
Matillion pays 100% of our team members health insurance and 80% of their family members
Life Insurance
Life insurance is equal to 4 times an employee's annual base salary.
Wellness Programs
Everyone at Matillion get's access to HeadSpace and has their own personal account.
Mental Health Benefits
Retirement & Stock Options Benefits
Employee Stock Purchase Plan
Every permanent team member is granted share options when they start. There are different levels across the company and you will be given a set percent depending on your role.
Child Care & Parental Leave Benefits
Generous Parental Leave
Matillion provides 12 weeks full pay for the primary caretaker and 4 weeks full pay for the secondary caretaker. There is additional options for extended unpaid leave too.
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home Full-time remote for specific positions with more and more roles becoming fully remote. We offer at least 2 days a week from home outside of Covid times
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of unpaid family medical leave.
Adoption Assistance
Matillion provides 12 weeks full pay for the primary caretaker and 4 weeks full pay for the secondary caretaker. There is additional options for extended unpaid leave too.
Restricted work hours
Vacation & Time Off Benefits
Generous PTO
We offer 15 days PTO at Matillion and after 12 months of service, this increases to 25 days.
Paid Volunteer Time
Our employees receive 5 days per year of paid volunteer time.
Eligible employees get 4 weeks of paid sabbatical after their first 5 years of working at the company. You can also take an additional 4 weeks unpaid at this time too.
Paid Holidays
Paid Sick Days
Matillion offers a standard sick leave and additional sick leave; - Standard - up to 40 hours per year - Additional - after 3 months of service, you will be given 3 weeks
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Matillion hosts an annual Super All Hands event where everyone's travel, expenses and hotels is paid to attend.
Stocked Kitchen
Some Meals Provided
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Matillion offers team members professional development opportunities like Onsite training courses alongside a UDEMY license. The ability to attend job related conferences and seminars is available.
Diversity Program
Lunch and learns
Various departments and teams host lunch and learn meetings at different times of the month.
Promote from within
Time allotted for learning
Matillion has 'DEAL' (drop everything and learn) Wednesday once per month alongside a Hack Day on the last Friday of every month where the team are encouraged to set aside time for their own learning.
Online course subscriptions available
Paid industry certifications
Matillion allows team members to complete certain certifications and if passed first time, can be reimbursed.

An Insider's view of Matillion

What’s the vibe like in the office?

Matillion's office is bright and sunny with a near 180 degree view of Denver. We're pretty casual and it's not uncommon to see half the team wearing Matillion hoodies and tshirts on any given day. We're proud to be on #teamgreen! We work in a collaborative, open space that buzzes with activity each day.

Sonya Hansen

Senior Director, Demand Generation

What's the biggest problem your team is solving?

We are focused on helping customers derive more value from their data. The most data-driven companies in the world are turning to our cloud data warehouse partners to work with more of their data than ever before, but they need an intuitive way to get their data into the right format - this is where our team comes in.

Nick Tierney

Sales Director, West

What makes someone successful on your team?

A person is most successful at Matillion when they are friendly and interested in learning about their team mates. We are in a very fast-paced environment so it helps if they are a self-starter -- someone that identifies what needs to get done based on goals and gets going! It is also important that anyone that joins Matillion has a bias for action

Sonya Hansen

Senior Director, Demand Generation

What unique initiatives do you have that encourage innovation?

We host Hack Days for engineering that drive innovation. At a marketing level, we encourage people to take on tasks and projects that aren't typically aligned with their day-to-day role. This gives them exposure to other areas of the business as well as brings their new ideas into a place that wouldn't normally benefit from their expertise

Marketing Team

# Team Green - Denver

How do you empower your team to be more creative?

We had a super all hands event in Manchester, UK where all Matillioners were invited. Apart from having fun we also managed a business issue brainstorm where we all worked cross functionally on challenges in our business and how we could solve them together. These have been shared with the CEO to look at where we can implement some of these ideas.


VP People Ops

Jobs at Matillion

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Sales Development Representative

Greater Denver Area
6 days ago
We are now looking to add a Business Development Representative to #TeamGreen based in Denver. This person will be responsible for driving revenue and customer acquisition for Matillion by prospecting outbound and inbound leads and qualifying opportunities within assigned geographic territory. If you a recent or upcoming college graduate with a strong interest in pursuing software sales this role could be perfect for you. We are looking for candidates with a minimum of 3.0 GPA ideally within a business major to apply and find out more.

Director, Success Management

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Senior Field Marketing Manager

Greater Denver Area
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The Senior Field Marketing Manager is a master of detail and seasoned expert in creating highly engaging webinars and events that drive pipeline! This individual is not afraid to think big with new and creative event approaches/formats and is also willing to roll up their sleeves to get the work done. They can flawlessly devise and manage an in-person event, but also have the ability to adapt and seamlessly execute engaging webinars and virtual events. This role will collaborate with Matillion’s go-to-market team to build an integrated field marketing strategy that spans the buying cycle and funnel. They will drive lead generation, nurture existing prospects and engage current customers while building sales pipeline.

Inside Sales Representative

Greater Denver Area
1 week ago
We are now looking for a number of Inside Sales Representatives to join #TeamGreen based in Denver. This is a great chance and time to join a rapidly scaling sales function surrounded by high performing people. You will be responsible for net new customer acquisition for Matillion and driving revenue growth through direct sales and partnership development.

Enterprise Account Executive - West Coast

2 weeks ago
We are now looking to add an Enterprise Account Executive to #TeamGreen, based on the West Coast, ideally in California. This person will be responsible for on-boarding and delivering ARR from net new customers, as well as growing Matillion footprint at existing customers. Driving revenue growth through direct sales and partnership development within a defined geographic territory.