Techical Support Engineer

| Greater Boulder Area
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ABOUT ADEPTIVE SOFTWARE 

Adeptive is one of the leading software development companies in the title and escrow industry thanks to the continued adoption of our ResWare® platform by agents and underwriters. Our software and the services we offer are focused on allowing customers to supercharge their business without having to change their approach. We believe technology is more than a tool, it should help an organization transform into the best version of itself.

We pride ourselves in a comfortable and supportive work environment of passionate and dedicated team members, many with 15-20 years of title industry knowledge and expertise. We offer a competitive salary and benefits package and seek individuals who are looking for a meaningful career — not just their next job.

Our core values drive us:

  • Gets it – smart and passionate learners,
  • A healthy work-life balance – doesn’t try to wring every last ounce of energy out of themselves or their teammates;
  • Does the Right Thing – treats everyone with dignity and respect;
  • Really Gives a Shit – a heartfelt dedication to helping our customers, team members, and community;

And we’re dedicated to keeping it that way...

ABOUT THE ROLE

As a technical support engineer, you’ll support administrators and users of our ResWare production platform. This is an extremely important role for us. One of the reasons our customers love us so much is because of our support – it’s a high-touch and quick-response team. We are looking for someone to help continue and grow this reputation.

Our software enables the highly-specialized title and escrow industry to accomplish an unparalleled level of automation and efficiency and as such requires unique support individuals. Adeptive support staff makes it easier for our customers to operate our software while respecting their time and unique needs. The technical support team is obsessed with and focused on problem-solving and efficiently resolving customer issues. They are highly empathetic – they understand the stress that is inherent in the title and escrow business, and are natural educators. 

DUTIES AND RESPONSIBILITIES

  • Provide timely and highly-satisfactory customer service including identifying issues, recommending solutions, offering workarounds, and/or fixes for problems which impact customer operations
  • Provide administrative assistance and problem diagnosis and solution in a Microsoft-based environment
  • Windows, Active Directory, SQL Server, Internet Information Services, Hyper-V
  • Diagnosis and troubleshoot supporting infrastructure
  • Networking routers, firewalls, network layers, web technology; WireShark, Fiddler
  • Maintain productivity and quality standards
  • Contribute to a work environment which fosters pride in being a part of a winning team and promotes personal growth
  • Responsible for stewardship of sensitive customer information

JOB REQUIREMENTS

  • Experience supporting, troubleshooting, and configuring complex software and the interaction with supporting hardware and networking
  • Excel and enjoy helping people solve their most challenging technical problems
  • Strong technical/software skills
  • Database experience at the administration and SQL level
  • Ability to write complex SQL queries
  • Background in system administration, technical support, and/or development
  • Excellent organization and interpersonal skills
  • Excellent verbal and written communication skills
  • Ability to work with all levels of customers, including end-users, management, and executives
  • Experience in the real estate, title and escrow business a plus
  • Home address within reasonable driving distance of Superior, Colorado though remote work is a possibility depending on experience

EXPERIENCE IN ONE OR MORE OF THESE AREAS

  • Strong SQL experience
  • Proficiency in IIS and MS Office products
  • Experience with ResWare, our platform
  • Remote PC troubleshooting experience 
  • RDP, RemoteCall, GoTo Meeting, etc.
  • Desktop and server virtualization administration and troubleshooting
  • Citrix, Terminal Server, Hyper-V, VMWare, VirtualBox, etc.
  • Coding or scripting experience and interest
  • C#, Perl, Python, Powershell, etc.
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If this sounds like you, send your resume to [email protected] You may just be our next team member.
Apply now
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases

Location

1000 S. McCaslin Blvd, Superior, CO 80027

What are Adeptive Software Corporation Perks + Benefits

Culture
Eat lunch together
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Adeptive Software provides employees with a 401(k)Plan managed by Transamerica.
401(K) Matching
We match 100% of contributions up to 1% of an employee's annual gross pay.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adeptive Software provides employees with a flexible work schedule that includes core hours with flexible start and end times.
Remote Work Program
Our remote work program includes full-time remote for specific positions, work from home 1 day per week, and work remotely on occasion as needed.
Vacation & Time Off Benefits
Generous PTO
Adeptive employees receive 4 weeks per year of paid time off.
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Parking
Free on-site parking.
Professional Development Benefits
Lunch and learns
Adeptive hosts lunch and learn meetings at least once per month.
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If this sounds like you, send your resume to [email protected] You may just be our next team member.
Apply now
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