We are searching for a Team Manager, Assessment Coordination (Customer Support) to join our growing team in Denver, CO! 

First off, what is CyberGRX?  

CyberGRX provides enterprises and their third-party vendors with the most cost-effective and scalable approach to cyber risk management. Built on the market's first third-party cyber risk Exchange, CyberGRX combines both third-party vendors and enterprise organizations in one easy-to-navigate platform to streamline the risk assessment process. 63% of data breaches are linked to a third party and CyberGRX arms organizations with the data and advanced analytics so they can efficiently manage, monitor and mitigate risk in their partner ecosystems. 

What does a Manager, Assessment Coordination do at CyberGRX? 

The Assessment Coordination function is the backbone of the CyberGRX operations department. This group of customer service individuals sits at the front lines of all interactions with third-party vendors; they are integral to the day-to-day inner workings of the company as well as our long-term vision. 

  
As a Manager of Assessment Coordination, you will lead a customer service-focused team (or “pod,” as we like to call it) of 8-10 Assessment Coordinators and Senior Assessment Coordinators ("ACs"). You will manage workloads, define and clarify processes, assist with escalations, monitor performance, and be fully accountable for the success of your pod. You will work to proactively solve problems and optimize complex systems for micro-gains that translate into big efficiency wins over time. You will delegate to your team, but will not be afraid to roll up your sleeves as well.   

What a day in the life looks like:

• Manage and develop a dynamic of pod of ACs to balance customer service workload and ensure that everyone is positioned for success. 
• Perform quality control on cybersecurity assessments within your pod and monitor their output, aptitude, performance, and morale. 
• You will own certain complex assessments and vendors and use your problem-solving skills to untangle any issues that may arise. 
• Lead and structure training for new hires. 
• Provide support on questions, issues and demo calls. 
• Collaborate cross-functionally with leaders from other departments to ensure that everyone is working toward the same goals. 
• You will be the point-person for escalations from within your pod; solve what you can while surfacing critical situations to upper management.  
• Run daily pod meetings with quality agendas and clear next steps on decisions and action items 
• You will devise and execute low-impact, high-potential "experiments" to continuously improve the assessment execution process. 
• Develop and coordinate policies, procedures and productivity standards. 

What you bring to the table: 

• You have at least 3 years of experience in a professional customer service role working with multiple customers or vendors at a time 
• You have at least 2 years of experience managing a group of customer service representatives (example: call center environment) 
• Bonus points if you have experience working in risk assessment or cybersecurity 
• Strong leadership skills and the ability to help formulate strategic and operational objectives 
• Natural aptitude for maintaining confidential information 
• Excellent verbal and written communication skills 

Why you want to work for CyberGRX:

• We offer a competitive base salary (commensurate with experience) plus incentive compensation.
• We have an incredible benefits package including: 
  • 100% Company paid medical/dental/vision for employees & generous company contribution for dependent health benefits  
  • 401(k) program, including employer match up to 3% of your base salary 
  • $100/month stipend to use for wellness and WFH expenses 
  • Open Time Off policy - Take the time you need! Recharging the batteries is encouraged. 
  • Equity – Acting like an owner is one of our Core Values 
• Remote Friendly Work Environment *We are 100% remote for the time being, but are actively seeking new office space in the centrally located LoDo area in downtown Denver when Colorado guidelines permit a safe return to an office setting. 
• Relaxed dress code – We want you to be comfortable doing what you love, so hang your professional clothing up for another occasion. 
• Free Eco Pass for local Denver employees – when we are back in the office. 
• We are doing new and exciting things and have big plans for growth! 

Annual Base Salary Range: $60,000 - $70,000 

Annual Bonus Potential: 10% of your base salary 

We encourage you to apply if this role excites you - even if you think you may not have the exact skillset. We believe in cultivating an environment where there are a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.   

CyberGRX does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.