We are:

Wix’s Customer Care Technical Support Team in Denver. We do Tier 3 support, analyzing customer facing bugs, mitigating them and pushing towards their resolution. We care about improving our user's experience and success! We offer competitive pay, equity, full coverage of health, dental, vision benefits with no employee contribution or deductibles and 401K plans with 4% matching. You’ll find a relaxed and friendly atmosphere, fantastic coworkers (and bosses) and a lot of opportunities for growth in this fast-paced, high-profile technological startup environment.

You are:

A tech-oriented people manager with at least 2-3 years' experience leading a technical customer-facing team. You have experience with web technologies such as JS/HTML/CSS and HTTP and want to learn more. You’re familiar with R&D processes and lifecycle. Your excellent communication skills allow you to build and maintain positive relationships with colleagues at various levels. You can provide constructive feedback and respond to it just as well. You’re methodical, detail oriented, and have experience leading a team in that spirit.

You thrive in a dynamic, fast-paced, ever changing work environment and can handle both day-to-day and big picture. You’re motivated, independent, and good at project management and organization. You believe in data and are passionate about technology’s ability to improve people's lives.

Experience working on a global team is a plus.

As a Tier 3 Technical Support Team Lead, you will:

• Mentor, advise and lead your team members in their journey to best support Wix users.
• Set expectations of team performance based on feedback and transparency, while achieving their collective and individual goals.
• Lead by example, handling customer interactions with creative problem solving.
• Contribute to the growth of our department by interviewing potential team members in our hiring process.
• Create and maintain relationships with the global team, development managers, product managers and others within Wix.
• Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
• Participate in global and cross company projects to improve our products and optimize our users’ experience.
• See the big picture while navigating our matrix system, helping your team to prioritize tasks and projects.