Systems Integration SSU Leader

| Greater Denver Area
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Reporting into the Head of Global Services and Delivery, this role will build and lead a best-in-class global systems integration organization and will be responsible for the following:

  • Strategizing the best systems integration/consulting areas for CSG to go to market with.
  • Developing practices such as Program Management or Testing) adjacent to our existing product implementation practices.
  • Developing practices in Business Process, Technology, and Strategy Consulting; as well as SI practices for non-CSG applications.
  • Improving our cross-portfolio integration capabilities.
  • Bringing these capabilities to market in collaboration with the CBUs. 
  • Supporting the Services Regions in managing SI engagements.

 

 

Essential Job Functions 

  • Build and execute a comprehensive vision for CSG’s System Integration (SI) practice.
  • Create an inventory of SI solutions and capabilities that expand and compliment CSG’s existing services practices.
  • Manage the SI Strategic Solutions Unit (SSU) P&L and forecasting to ensure revenues and margins are met or exceeded on a quarterly or annual basis.
  • Collaborate across services practice areas to develop a comprehensive CSG delivery methodology that positions CSG in a services leadership industry position.
  • Communicate SI vision and strategies to GSD leaders and other applicable CSG stakeholders.
  • Build a global SI services team to support company initiatives.
  • Responsible for resource management, performance management, and mentorship with the goal of building and managing a best-in-class team.
  • Focus on team development to include the creation of career path, onboarding plan and training curriculum to support the evolving business.
  • Thoroughly understand competitive business environment, predict and respond to challenges.
  • Full accountability for establishing and operating within a budget at corporate and functional level.
  • Identify issues and risks in a timely manner and develop and/or implement appropriate risk responses and contingency plans.
  • Shape organizational culture and drive CSG key Initiatives.
  • Demonstrate CSG Values.

 

Travel

  • Must be able to travel internationally and/or domestically up to exceeding 50% of the time. 

 

Education

  • Requires BS/BA in business or related field, MBA is preferred.

 

Knowledge, Skills and Experience 

  • Minimum of 12 years relevant experience in a multi-product global services delivery environment, preferably within the telecommunications (OSS/BSS) sector.
  • Extensive consulting background.
  • Experience building a systems integration practice to include solution innovation, P&L management, practice management and complex solution sales.
  • Track record of embracing partnerships successfully in a complex service delivery environment.
  • Executive level presence with strategic planning experience to lead large, complex growth opportunities.
  • Strong people leader with the ability to challenge the status quo and drive innovation.
  • Proven track record of a change manager and adept at building high performance teams while driving transformational initiatives.
  • Effectively builds and maintains partnerships at all levels across the company.
  • Adept at influencing others, both externally and internally; ability to work effectively and build consensus across various functional groups to achieve goals.
  • Systematically solves problems and hypothesizes possible customer pain points, expectations, and implicit needs.  
  • Strong program management skills with experience managing complex and business critical programs.
  • Demonstrated experience in business process improvement, leveraging technology and continuous improvement tools/techniques.
  • Advanced project financial management experience with focus on revenue growth, sales forecasting, P&L responsibility, business and financial planning and reporting.
  • Ability to motivate teams and drive them to project execution.
  • Builds and embraces partnerships successfully in a complex service delivery environment.
  • Tailors communication to the customer’s needs; effectively delivers presentations and has strong verbal and written communication skills. 
  • Ability to use a personal computer.  Proficiency with other Microsoft Office applications.
  • Ability to read, write, speak and understand the English language in a business environment.
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Location

Denver Tech Center! We just moved into a brand spankin' new building with gym, coffee shop, modern accents and our new branding throughout.

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