Our Company:

PopSockets LLC, based in Boulder, Colorado, designs, manufactures and sells innovative lifestyle products. Our flagship product, the PopSockets grip, was invented by philosophy professor David Barnett, with the first grip sold on PopSockets.com in 2014. Our product is a collapsible grip and stand that provides secure one-handed holding for any mobile device. Customizable, re-positionable, and fun to pop, PopSockets products embody the company's mission to create empowering, personal, and magical products.

The Role:

PopSockets is looking for a Systems Coordinator to support day-to-day implementation and administration of business applications including ERP, Order Management and eCommerce systems. The ideal candidate is a business-minded problem solver capable of quickly mastering new technologies and implementing system functionality to improve customer experience, data accuracy and business efficiency. Must be data-minded, detail oriented and customer obsessed. Success in this role is measured by internal customers and system stakeholder satisfaction.

Reports to:

VP, Systems

Works with:

eCommerce, Sales Order Entry, Consumer Customer Service, Wholesale Customer Service, Accounts Receivable, Order-to-Fulfillment, Warehouse Production, Supply Chain

Responsibilities:

• Monitor order flow across systems and partners to proactively resolve problems and recommend and implement improvements to efficiency and quality.
• Develop documentation on key administrative processes and train partners to perform those functions where appropriate.
• Administer system configurations for fraud prevention, address verification, payments and shipping methods globally.
• Research, recommend and implement system enhancements and new technology investments to reduce errors, improve customer experience and optimize business efficiency.
• Support optimized user experience, catalog management and system administration for business-to-business ecommerce sites.
• Create reports to benchmark key system performance indicators and find action in trends to drive system improvements.

Requirements:

• Bachelor’s degree
• Two to four years relevant experience, preferably in a consumer goods business.
• Proven business application power-user; Excel, Shopify, Photoshop preferred. 
• Basic understanding of HTML, Javascript, ETL, JSON and SQL a plus.
• Not intimidated by custom software or getting up to speed with new systems on the fly.
• Familiarity with sales operations, finance and supply chain concepts.
• Strong communication, organizational, interpersonal and project management skills. Comfort working in a fast-paced, high-growth, high-responsibility environment.
• Humble and hungry to learn, comfortable both taking direction and solving problems independently.