Systems Analyst

| Greater Boulder Area
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Systems Analyst (eCommerce)


Our Company:

PopSockets LLC, based in Boulder, Colorado, designs, manufactures and sells innovative lifestyle products. People know us best for the PopGrip, a collapsible grip and stand that provides a secure, one-handed way to hold any mobile device. But we're always hard at work inventing new, expressive, extremely fun products that serve a functional need and help do some good in the world. From PopWallet and PopMounts, to PopPower chargers and an expanding line of beauty products, we're tireless in our pursuit of the company's mission to create empowering, customizable, magical products for our customers to enjoy.

The Role:

PopSockets is looking for an eCommerce Systems Analyst to manage IT systems supporting end-to-end order management.   This position is responsible for selecting, managing and optimizing the software that enables fulfillment center integration, online payments, tax calculations, shipping, address verification and financial reconciliation.

The ideal candidate is a tech-savvy problem solver capable of quickly mastering new technologies and implementing system functionality. Must be data-minded, detail oriented and customer obsessed. Success in this role is measured by order management accuracy and efficiency, ultimately resulting in optimized internal and external customer satisfaction.

This roll-up-your-sleeves position offers opportunity for measurable daily impact and an unparalleled pace of professional growth as Popsockets expands our global market reach.

Responsibilities:

  • Monitor online order flow, resolve problems and proactively recommend and implement improvements for enhanced efficiency and quality.
  • Administer system configurations for fraud prevention, address verification, payments and shipping methods globally.
  • Research, recommend, test, verify and implement system enhancements and new technology investments to reduce errors, improve customer experience and optimize business efficiency.
  • Lead development of a portfolio of turnkey order management applications that can efficiently support the testing and launch of new eCommerce operations worldwide.
  • Support project scoping, documentation and coordination to enable efficient IT system execution and implementation.
  • Build strong working relationships with partner IT and operational teams to implement new systems and operational enhancements. Work with partners to directly solve routine requests and develop content and processes to enable users to self-help for common issues.
  • Position may require travel up to 20% visiting partner sites globally.

Requirements:

  • Bachelor’s degree in business, computer science, statistics or a natural science.
  • Three to five years’ relevant experience with eCommerce, Sales Order Entry, Consumer Customer Service, Wholesale Customer Service, Accounts Receivable, Order-to-Fulfillment, Warehouse Production and Supply Chain support.
  • Proven business application power-user who is proficient with Excel and comfortable analyzing and interpreting data.
  • Familiarity with Shopify, Salesforce Commerce Cloud, Cybersource, Adyen, HTML, Javascript, ETL, JSON, XML, and SQL a plus.
  • Not intimidated by custom software or getting up to speed with new systems on the fly.
  •  Familiarity with sales operations, finance and supply chain concepts.
  •  A natural project manager, together with hands-on problem solving skills. Strong communication, organizational, and interpersonal skills. Familiarity with agile methodologies including experience with Jira and Confluence preferred.
  • Comfort working in a fast-paced, high-growth, high-responsibility environment.
  • Humble and hungry to learn, comfortable both taking direction and solving problems independently. 
  • Because the Company is evolving and dynamic, duties, responsibilities, title and organizational reporting relationship may evolve and change over time, as determined by the Company. 

PopSockets is dedicated to the practice of equal opportunity employment. We prohibit unlawful discrimination against applicants and employees on the basis of age, race, sex, sexual orientation, gender identity, religion, national origin, disability, military status, genetic information, color, creed, ancestry, or any other status protected by applicable federal, state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of interfering with an individual’s work performance, or creating an intimidating, hostile, offensive, unsafe or otherwise non-welcoming work environment. This policy applies to all employees, including managers, supervisors, co-workers; and non-employees such as customers, clients, vendors, consultants, etc.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • RubyLanguages
    • SqlLanguages
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • Power BIAnalytics
    • NAVAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • SolidWorksDesign
    • InDesignDesign
    • FigmaDesign
    • PremiereDesign
    • After EffectsDesign
    • Cinema 4DDesign
    • ProToolDesign
    • BasecampManagement
    • SmartsheetManagement
    • TrelloManagement
    • HubSpotCRM
    • KlayvioEmail

Location

We're just outside Downtown Boulder (no traffic!) in a gorgeous, newly built and designed office with terrific mountain views!

An Insider's view of PopSockets LLC

How does your team reward individual success?

We have an internal bonus system that allows everyone to reward each other with points that you can then convert for real world rewards including everything from gift cards to your favorite stores, Amazon, discounted travel and more.

Katie

Sr. HR Manager

How do you collaborate with other teams in the company?

Our office is designed to foster collaboration. There are comfortable meeting areas around every corner, and an open office plan. Even a walk to grab some coffee often results in multiple, impromptu meetings. All of our conference rooms are equipped with huge screens that allow us to stay close with everyone offsite as well.

Andrea

Lead Recruiter

How does the company support your career growth?

Because we're growing so quickly, you don't have to wait for a role to open above you to advance. We welcome new ideas and perspectives, and people are able to grow, develop and advance at their own rate. Want to expand your role? Tell us how!

Julia

Recruiter

How do you empower your team to be more creative?

We work very hard on recruiting in order to bring in passionate people with good ideas, and then let them run. You won't run into the excuse of "this is the way we've always done things". We want change, and growth and innovation, and trust in our people and their skills to get us there.

Jen

Associate Design Director

What are PopSockets LLC Perks + Benefits

PopSockets LLC Benefits Overview

Employees are valued at PopSockets. We provide a number of perks and benefits to show we care and are always looking for ways to do more for our employees. We provide a dog-friendly office, stocked with snacks and high end coffee and tea options. We have a fully stocked bar with a view of the mountains. We offer competitive benefits and 4 weeks of starting vacation time, in addition to time off each year for volunteer opportunities.

Culture
Volunteer in local community
PopSockets Employees are offered two paid volunteer days. Our Manager of DoGoods works directly with local nonprofits we can support as a company. Volunteer opportunities are coordinated quarterly.
Partners with Nonprofits
PopSockets partners with more than 100 nonprofits—large and small—through Poptivism, our unique give back program. Over the past three years, we have contributed more than $3 million to charity!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
PopSockets has a flexible spending account
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
We offer Cardio and Yoga classes three days per week!
Retirement & Stock Options Benefits
401(K) Matching
We contribute 3% of of an employee's annual gross pay to their 401K
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
We provide an option to create a dependent care account
Generous Parental Leave
We provide 12 weeks paid paternal leave for employees who have been here 6 months.
Flexible Work Schedule
PopSockets provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Company sponsored family events
PopSockets sponsors family oriented events throughout the year.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
We love our snacks at PopSockets. We also offer plenty of tea, coffee and beer on Tap. We also have our own Bevi machine!
Some Meals Provided
Bagles and Donuts every Wednesday and Breakfast burritos the last Friday of the month!
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Softball, Soccer and more!
Fitness Subsidies
We offer thrive pass, $50 per month toward the wellness activity of your choice.
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Customized development tracks
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