Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description:

Employees in this role function as an information technology (IT) professionals serving as technical experts and participate in or oversee a variety of analytical and technical assignments that provide for problem diagnosis and solutions, Technical documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in a Global information technology infrastructure environment.

Zayo Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating value add customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support Zayo’s Enterprise Risk Management Framework.

Responsibilities:

• Proactive Analysis of issues - Review of metrics, tickets, alarms of impairments, constraints, issues, and trends to research, investigate and resolve issues before they occur.

• Data Collection - Responsible for understanding what data elements should be collected to better monitor, evaluate, troubleshoot and stabilize the infrastructure.

• Multiple function ownership - Take responsibility and ownership of multiple functions in the organization.

• Manage and support virtual/physical servers, multiple OS 

• Configure and maintain virtual/physical servers and processes

• Monitor system's health and performance

• Ensure high levels of performance, availability, sustainability and security

• Analyze, solve, and correct issues in real time

• Provide suggestions for solutions

• Refine and automate regular processes, track issues, and document changes

• Assist developers with query tuning and schema refinement

• Provide 24x7 support for critical production systems as part of our rotating On-call schedule

• Perform scheduled maintenance and support release deployment activities after hours

Self-direction is required and must be fostered within the team. You will be required to understand complex systems and the interactions with other complex systems as well as Infrastructure architecture competencies we will grow within the team. 

You will work with your team to develop long-range strategies based on Infrastructure technical trends and business forecasts. The Technology team commitment to leadership means you will strive to understand and adhere to technology/business best practices and adapt the program as needed. 

Qualifications: 

• Experience in infrastructure architecture, data centers, servers, and networks

• Experience with Windows and Unix Operating systems

• Knowledge and skill sets to install, configure, maintain and support servers

• Experience with emerging technology, such as cloud computing, desktop virtualization and unified communications

• Flexible and reliable worker, with the ability to prioritize multiple tasks

• Strong mathematical and statistical knowledge

• Excellent written and verbal communication skills

• Impeccable attention to detail

Education and Experience Requirements:

• Bachelor’s degree in computer science or a related field - Years of applicable experience may substitute for the degree

• Minimum of two years of experience in Windows Server (2012 or higher) administration, information technology, network administration, or a related field

• Microsoft Certified Windows Server Administrator (2012 or higher) a plus

• Experience with Linux and/or Unix Server environments a plus

• Experience with VmWare VCenter

• Experience with cloud services (AWS, Microsoft Azure) a plus

Competencies:

• Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

• Industry Knowledge – Knowledge of the Zayo’s industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.

Rewards

• Competitive compensation

  • Base salary range: $71,719-$78,113

  • Full-time Zayo employees are also eligible for discretionary quarterly short-term and long-term incentive cash bonuses which are based on the performance of the Company, an employee’s business segment, and the individual employee

• Excellent benefits including health, dental, vision, 401 (k), disability and life insurance

• Fitness membership discounts

• Generous paid time off policy including paid parental leave