MAC Administrator
Recognized as one the Top 100 Tech Companies by Builtin.com and over 4.8-star review on Glassdoor, SambaSafety® is the pioneer of driver risk management software in North America. Trusted by over 2 million subscribed drivers; thousands of businesses look to Sambasafety to provide the most powerful, advanced, intuitive, and impactful risk solution platform on the market. SambaSafety is growing at an incredible rate with high employee engagement. It’s an exciting time to be at Samba. Now is the right time to join our high performing culture. We hope to see you here!
The ideal candidate would be a self-motivated, creative problem solver. They will be responsible for PC Desktop Support. They must be flexible in working on a variety of projects and technical support needs. Have a customer service frame of mind. Ability to work in a fast-paced, growing environment with minimum supervision. Have superior verbal and written skills. They must be able to work well with others and be a team player. Ability to demonstrate tact and sensitivity in customer communications while projecting a positive image. Must be able to handle and protect confidential information. Maintain and increase technical knowledge with standards.
What you'll do:
- Candidate will manage all desktop, laptop, audiovisual and other related hardware and software support activities in a corporate office environment.
- The position provides resolution/escalation/tracking of requests for desktop support via phone, and at the customer's desk.
- Troubleshoot, resolve, and fix network connectivity issues related to workstations.
- Troubleshoot, resolve, and replace faulty hardware components.
- Perform configuration changes to both hardware and software.
- Work with vendors or other technical resources to troubleshoot desktop support issues.
- Restore system to functioning state and gain customer concurrence for problem resolution.
- Support the roll-out of new desktop/laptop systems to the user community.
- Maintain workstation images and back up schedules for remote users with software solutions.
- Resolve network/telecommunications related issues with remote users; escalate to a higher level when necessary.
- Maintain contact with customers until issues have been resolved.
- Provide recommendations to IT Manager based on problems or requests reported to PC Support.
- Plan and manage the installation, upgrade, repair, movement, and replacement of desktop PCs, laptops, and peripherals.
- Plan and manage the installation, configuration, and upgrade of office software applications, both networked and local.
- Provide technical assistance and training to users.
- Setup and test A/V (Video Conferencing) equipment for all meetings and functions as requested.
- Perform basic troubleshooting and service of office printers, both local and networked.
What you'll need:
- At least 5 years of providing desktop support in a corporate environment.
- Microsoft Certification desired or technical school equivalent.
- Understanding the components within LAN/WAN networks to include network connectivity and remote access technology.
- Thorough understanding of hardware and peripherals with experience supporting the following operating systems in a networked environment; Windows XP/Windows 7.
- Experience with the following applications; MS Office, CAD, Symantec Anti-Virus Corporate Edition, Veritas Backup Executive and any experience working with Active Directory is a plus.
- A good understanding of network protocols such as TCP/IP in a LAN or WAN environment.
- CATO experience preferred
- RingCentral experience preferred
- SDWAN experience preferred
- AWS - Network / Security preferred
- Be able to work in AWS
- Be able to work in Linux
- Be able to work in Sharepoint
Position is located in Denver, Colorado