Zoom (zoom.us) is the world leader in video communications. Hundreds of thousands of businesses turn to Zoom for video and web collaboration, and we have the highest customer satisfaction in our industry. In all measures - revenues, team, customers - Zoom is a growing at an explosive pace. With our recent funding of $100M from Sequoia, we are expanding teams across our organization. Now is the time to get on board at Zoom. It's an awesome place to work, and we're looking for the best people to join us. 

This person is responsible for the architectural development and deployment of the Zoom's overall IT systems. Administers, installs and troubleshoots a variety of operating systems. Performs systems maintenance tasks, such as system backup, recovery and file maintenance. Schedules, installs, and tests system software upgrades. Configures software and resolves moderately difficult technical problems. Monitors and maintains software licensing and maintenance agreements. Gaining exposure to some of the complex tasks within the job function. Occasionally directs or provides hands-on support to other IT team members resolving moderately difficult technical problems or other aspects of their work.

RESPONSIBILITIES

• Maintains and supports the integrity of the operating system environment and various computer systems
• Administers, installs and troubleshoots a variety of operating systems; performs systems maintenance tasks, such as system backup, recovery and file maintenance
• Works on projects/matters of limited complexity in a support role
• Focused troubleshooting and resolving customer problems and knowledge of ticketing systems
• Manage a large number of concurrent projects as needed
• Provides support to IT team members to resolve moderately difficult problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)
• Provides technical support to our local and remote employees and handles any escalations

• 7 + years of relevant cloud experience and administration of Windows and Mac devices
• 1 year of demonstrated professional experience working on system administration
• Extensive knowledge of G-Suite; drive, message tracking, setting up user groups and calendar resources
• Microsoft Office 365 and Excel spreadsheet experience
• RingCentral for Business, (minimum 1000 + active users) with mobile support experience such as Android and iPhone devices.
• Bachelor’s degree or other technical related training certifications
• Familiarity with Zoom video conferencing industry and applications processes is a plus
• Attention to detail, time management of moderately complex tasks and strong customer focus
• Excellent written and verbal communications
• Ability to effectively work with all levels throughout the organization
• Possess a professional attitude and work ethic in addition to being well organized and efficient
• Ability to deal with unforeseen situations and come up with logical solutions to these problems

Check us out with a free download: zoom.us/download 

Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, veteran status. Our combined differences are what make us Zoom!