System Administrator

| Greater Denver Area

At OnDeck, we make small business a big deal. We’re improving the world’s economic landscape by changing the way small businesses access capital. We care intensely about each other, our company and the customers we serve, and are committed to making every day count.

Technology at OnDeck is a mix of building cutting edge systems to provide a world-class user experience to our customers and partners, aggregate mountains of data to make real-time lending decisions, and of course move lots of money every day. We have an emphasis on scalability, reliability, security, and accuracy.

OnDeck is offering an opportunity for a System Administrator to join the IT Support team. We have a current need to scale up our IT Support team and provide hands on support for our Denver office. Our company is growing significantly and it is essential that we have the capacity to maintain an excellent level of service to all of our users. You will be part of a talented and friendly team of technology professionals and report directly to the Director of Technical Operations in NY. 

In this role, you will:

  • Support Systems Engineering team with server builds and application rollouts
  • Support Network Engineering team with switches/routers installs and cabling
  • Support Security Team with rolling out endpoint security tools and act as the go to person for security incident response tasks
  • Provide end user support and software, hardware, and network assistance in an office environment as well as remote
  • Any scripting experience will be a huge plus
  • Assist in the implementation of network changes as instructed their manager
  • Document, track and monitor issues via ticket tracking system (JIRA) to ensure a timely resolution
  • Provide regular updates to customer as needed until case is resolved
  • Set up workstations for new hires, including imaging computers, software/hardware installs
  • Adhere to administrative procedures to properly document change management
  • Manage asset inventory and report on any changes or needs
  • Continually improve their own skill sets and learn new technologies as directed by their manager
  • Offer feedback and recommendations to improve standard procedures and customer support methods and processes

Qualifications for success:

  • A passion for technology and an extraordinary work ethic
  • Sound written and verbal communication skills
  • Excellent people skills and customer service orientation
  • Attention to detail, follow-up and follow through
  • Strong organizational skills (punctuality and timeliness a must)
  • Ability to multi-task and to prioritize workload to complete projects according to established timelines
  • Motivation and maturity to work independently, be a self-starter and know when to escalate
  • Ability to diagnose and troubleshoot hardware issues with PC/Mac laptops, Printers, VOIP phones
  • Familiarity with office software products like Windows, Office, Internet Browsers, Adobe, Anti-virus
  • Experience with Microsoft Windows and Mac OSX
  • User Management via Active Directory
  • Endpoint Management via BigFix and Casper
  • Solid understanding of networking and troubleshooting network issues
  • Ability to carry 50 pounds of IT equipment
  • After hours availability for critical support and projects that must be done during downtime windows.

Preferred Technical Skillset:

  • Operating Systems: Windows 7 & 10, Windows Server 2008/2012, Current Version of Mac OSX, ESXi 5.x
  • Networking: Cisco routers, ASA Firewalls, Cisco Switches
  • Server Applications: AD, DHCP, DNS, NetBoot/NetInstall, OSX Server, SFTP, SSH,
  • Endpoint Management: BigFix, Casper
  • Productivity Applications (On/Off Premises): Office 365 Suite, Foxit, Salesforce, Cisco VOIP phones, vSphere Client, Cisco AnyConnect VPN, Cisco ISE, RSA, ServiceNow, Atlassian Jira ServiceDesk, Kaspersky AV, Cisco AMP, WebEx, WebEx Teams

About OnDeck:

As the largest online small business lender in the U.S. serving more than 700 different industries, we have been trusted by over 80,000 small businesses by providing them with a term loan or line of credit to help them build growing and thriving enterprises. Since 2007, we’ve issued over $10 billion in capital.

Join us as we enable small businesses to achieve their goals. At OnDeck, we’re reinventing small business financing. We care intensely about each other, our company and the customers we serve, and are committed to making every day count. We are small enough to be nimble and strong enough to make a big impact.

OnDeck believes that each and every team member plays an important role in our company’s success. That’s why we strive to provide you and your family with a competitive and comprehensive benefit program with a variety of options and opportunities. We offer: 

  • Generous Vacation
  • Comprehensive Healthcare
  • Educational Reimbursement
  • 401k Matching
  • Parental Leave
  • Sports Teams
  • Stocked Kitchens
  • Loan Consolidation

We are going to ask you to talk about your accomplishments. Here are some of ours: 

  • WorldatWork, 2017 Seal of Distinction
  • Fortune 50 Best Workplaces for Diversity, 2016
  • Fortune 50 Best Small and Medium Companies to Work For, 2016
  • Fortune 30 Best Workplaces in Finance and Insurance, 2016
  • Built in Colorado, Top 100 Digital Companies in Colorado, 2015, 2016, 2017
  • Crain’s New York Business Fast 50, 2013, 2014, 2015, 2016, 2017
  • Fortune and Great Place to Work 100 Best Workplaces for Millennials, 2015
  • Fortune/Great Place To Work Great Rated! People’s Picks: 20 Great Workplaces in Financial Services, 2015
  • Crain’s New York Best Places to Work, 2013, 2014, 2015
  • Colorado SHRM Best Companies to Work For in Colorado, 2015
  • Forbes’ America’s Most Promising Companies, 2013, 2014
  • Selling Power Magazine Best Company to Sell For, 2013, 2014, 2015, 2016, 2017, 2018
  • 500|5000, 2013, 2014

 As part of our dedication to maintaining an inclusive and diverse workforce, OnDeck provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OnDeck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

OnDeck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OnDeck’s employees to perform their job duties may result in discipline up to and including discharge.

**No external recruiters or agents, please.**

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Location

101 W Colfax Ave, Denver, CO 80202

What are OnDeck Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Company Outings
Stocked Kitchen
Happy Hours

Additional Perks + Benefits

Bi-Weekly Social Hour. Flex Spending Accounts. Annual Company Summer and Holiday parties. Parental Leave. Employee Stock Purchase Plan (ESPP).

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