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System Administrator

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At OnDeck, we make small business a big deal. We’re improving the world’s economic landscape by changing the way small businesses access capital. We care intensely about each other, our company and the customers we serve, and are committed to making every day count.

Technology at OnDeck is a mix of building cutting edge systems to provide a world-class user experience to our customers and partners, aggregate mountains of data to make real-time lending decisions, and of course move lots of money every day. We have an emphasis on scalability, reliability, security, and accuracy.

OnDeck is offering an opportunity for a System Administrator to join the IT Support team. We have a current need to scale up our IT Support team and provide hands on support for our Denver office. Our company is growing significantly and it is essential that we have the capacity to maintain an excellent level of service to all of our users. You will be part of a talented and friendly team of technology professionals and report directly to the Director of Technical Operations in NY.

In this role, you will:

Support Systems Engineering team with server builds and application rollouts
Support Network Engineering team with switches/routers installs and cabling
Support Security Team with rolling out endpoint security tools and act as the go to person for security incident response tasks
Provide end user support and software, hardware, and network assistance in an office environment as well as remote
Any scripting experience will be a huge plus
Assist in the implementation of network changes as instructed their manager
Document, track and monitor issues via ticket tracking system (JIRA) to ensure a timely resolution
Provide regular updates to customer as needed until case is resolved
Set up workstations for new hires, including imaging computers, software/hardware installs
Adhere to administrative procedures to properly document change management
Manage asset inventory and report on any changes or needs
Continually improve their own skill sets and learn new technologies as directed by their manager
Offer feedback and recommendations to improve standard procedures and customer support methods and processes

Qualifications for success:

A passion for technology and an extraordinary work ethic
Sound written and verbal communication skills
Excellent people skills and customer service orientation
Attention to detail, follow-up and follow through
Strong organizational skills (punctuality and timeliness a must)
Ability to multi-task and to prioritize workload to complete projects according to established timelines
Motivation and maturity to work independently, be a self-starter and know when to escalate
Ability to diagnose and troubleshoot hardware issues with PC/Mac laptops, Printers, VOIP phones
Familiarity with office software products like Windows, Office, Internet Browsers, Adobe, Anti-virus
Experience with Microsoft Windows and Mac OSX
User Management via Active Directory
Endpoint Management via BigFix and Casper
Solid understanding of networking and troubleshooting network issues
Ability to carry 50 pounds of IT equipment
After hours availability for critical support and projects that must be done during downtime windows.

Preferred Technical Skillset:

Operating Systems: Windows 7 & 10, Windows Server 2008/2012, Current Version of Mac OSX, ESXi 5.x
Networking: Cisco routers, ASA Firewalls, Cisco Switches
Server Applications: AD, DHCP, DNS, NetBoot/NetInstall, OSX Server, SFTP, SSH,
Endpoint Management: BigFix, Casper
Productivity Applications (On/Off Premises): Office 365 Suite, Foxit, Salesforce, Cisco VOIP phones, vSphere Client, Cisco AnyConnect VPN, Cisco ISE, RSA, ServiceNow, Atlassian Jira ServiceDesk, Kaspersky AV, Cisco AMP, WebEx, WebEx Teams

About OnDeck:

As the largest online small business lender in the U.S. serving more than 700 different industries, we have been trusted by over 80,000 small businesses by providing them with a term loan or line of credit to help them build growing and thriving enterprises. Since 2007, we’ve issued over $10 billion in capital.

Join us as we enable small businesses to achieve their goals. At OnDeck, we’re reinventing small business financing. We care intensely about each other, our company and the customers we serve, and are committed to making every day count. We are small enough to be nimble and strong enough to make a big impact.

OnDeck believes that each and every team member plays an important role in our company’s success. That’s why we strive to provide you and your family with a competitive and comprehensive benefit program with a variety of options and opportunities. We offer:

Generous Vacation
Comprehensive Healthcare
Educational Reimbursement
401k Matching
Parental Leave
Sports Teams
Stocked Kitchens
Loan Consolidation

We are going to ask you to talk about your accomplishments. Here are some of ours:

WorldatWork, 2017 Seal of Distinction
Fortune 50 Best Workplaces for Diversity, 2016
Fortune 50 Best Small and Medium Companies to Work For, 2016
Fortune 30 Best Workplaces in Finance and Insurance, 2016
Built in Colorado, Top 100 Digital Companies in Colorado, 2015, 2016, 2017
Crain’s New York Business Fast 50, 2013, 2014, 2015, 2016, 2017
Fortune and Great Place to Work 100 Best Workplaces for Millennials, 2015
Fortune/Great Place To Work Great Rated! People’s Picks: 20 Great Workplaces in Financial Services, 2015
Crain’s New York Best Places to Work, 2013, 2014, 2015
Colorado SHRM Best Companies to Work For in Colorado, 2015
Forbes’ America’s Most Promising Companies, 2013, 2014
Selling Power Magazine Best Company to Sell For, 2013, 2014, 2015, 2016, 2017, 2018
500|5000, 2013, 2014

As part of our dedication to maintaining an inclusive and diverse workforce, OnDeck provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OnDeck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

OnDeck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OnDeck’s employees to perform their job duties may result in discipline up to and including discharge.

**No external recruiters or agents, please.**

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Jasmine Kent

Diversity, Equity and Inclusion Lead

INCLUSION DRIVES INNOVATION

Embrace individuality, fuel success

Kent said Enova takes a strategic approach when it comes to diversity. By focusing on gathering employee survey data, supporting a DEI council and creating inclusive hiring practices, the company aims to help everyone feel intrinsically valued, which ultimately drives business success. “If team members are free to be who they are, they’re empowered to come into work each day and share their unique gifts,” Kent said.

We aim to cultivate a culture in which people can show up as their authentic selves.

Adam Behrens

Head of Talent Development

FOCUS, (ON WHAT MATTERS)

Intentional professional growth

Focus is the crux of Enova’s professional growth culture. “I know everyone at Enova can clearly state what they are working toward and why,” Behrens said. This focus manifests itself as year-round planning. “We set our professional and personal goals,” said Behrens. Planning includes self-grading and opportunities for building skills as a group. “We are intentional about making sure we are appropriately involved in each other’s projects — like our Emerging Talent initiative and highlighting career stories,” said Behrens. “This builds empathy, but honestly, we also love working together.”

People at Enova are eager to help and generous with their time. The entire People team is open and supportive of each other, regardless of department.

Nan Xia

Strategy and Operations Manager

PEOPLE COME FIRST

Build relationships, prioritize your life

According to Xia, Enova offers ample opportunities for teammates to connect and unwind. In addition to numerous employee resource groups, the company offers a healthy view on work-life balance and four weeks of paid sabbatical leave for long-term team members. Xia said these perks are only possible because of Enova’s people, whom she considers “highly adaptive” and always willing to embrace new challenges.

I feel fortunate to have talented colleagues who are willing to share their knowledge and experience with me.

What are Enova Perks + Benefits

Culture

Volunteer in local community

Partners with nonprofits

Open door policy

Pair programming

Open office floor plan

Flexible work schedule

Remote work program

Diversity

Dedicated diversity and inclusion staff

Mandated unconscious bias training

Diversity manifesto

Diversity employee resource groups

Hiring practices that promote diversity

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Employees have the option to set aside pre-tax dollars to pay for eligible Medical, Dental and Vision expenses as well as eligible child care expenses.

Disability insurance

Our short-term plan provides a level of continued income in the event you become disabled and cannot work. Should your disability extend past 26 weeks, LTD kicks in at 60% of base monthly earnings.

Dental insurance

Employees can choose from two dental plans including one that is offered at no cost for employee-only coverage.

Vision insurance

Our Vision plan provides affordable eye care and discounts to cover routine eye exams, prescription eyeglasses or contact lenses.

Health insurance

We offer employees flexibility to choose from several comprehensive medical plans.

Life insurance

Our basic life insurance plan is a core benefit provided by the company at no cost to you. You can purchase additional life insurance for yourself, spouse or domestic partner and eligible dependents.

Pet insurance

You have the option to elect pet insurance which includes coverage for veterinary expenses related to accidents and illnesses.

Wellness programs

Team workouts

Mental health benefits

Financial & Retirement

401(K)

401(K) matching

We provide employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 3% of an employee's annual gross pay.

Company equity

Performance bonus

Charitable contribution matching