System Administrator, Customer Experience at Robinhood

| Greater Denver Area
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About the company

Robinhood is democratizing finance for all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.  

Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission.

About the role

We are looking for an exceptional admin to support our Workforce Management Team in Customer Experience (CX). The administrator is responsible for the overall support and administration of key tools and systems used by Robinhood’s CX organization. 

Your day to day will involve:

  • Serving as the primary system administrator for Salesforce, Twilio and other supporting systems 
  • Creating and maintaining user accounts, profiles / permissions 
  • Working cross functionally to facilitate a smooth onboarding and offboarding process for new support agents
  • Ensuring user data and customer service case records are maintained with accuracy and integrity within Salesforce and other supporting systems
  • Troubleshooting system issues to isolate and diagnose problems for end users
  • Proactively document and optimize the processes specific to your role 
  • Staying up to date on enhancements and upgrades to Salesforce and other supporting systems 
  • Configuring reports, dashboards, and list views 
  • Completing bulk imports and exports of data
  • Monitoring the health of necessary integrations and system coordinations 
  • Monitoring the license count and allocation for various systems 

Things we consider critical for the role: 

  • BA/BS degree or equivalent experience
  • >1 years of Salesforce experience or Salesforce certification (Salesforce Admin or Platform App Builder)
  • Intermediate spreadsheet skills 
  • Demonstrated analytical skills and comfort with data and metrics
  • Outstanding organization skills and attention to detail 
  • Resourcefulness, persistence, and ability to thrive in fast paced, entrepreneurial environment

Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.

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Location

Located in Denver's historic and lively Highland neighborhood featuring chic cocktail bars and trendsetting restaurants.

What are Robinhood Perks + Benefits

Robinhood Benefits Overview

Here at Robinhood, we have a competitive salary and meaningful equity. While we’re all hunkered down and working remotely we have a few benefits to help support your unique WFH situation. Whether you’re thinking about starting a family or if you’re already a parent, we know having a family is tough work. Therefore we have benefits to help you care for and nurture your family. We also have a number of benefits regarding Health & Wellness, Vacation & Time Off, Financial & Retirement, Professional Development, and Office Life.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications
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