Support Specialist

| Greater Boulder Area
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Job Description

Job Summary Docketly Support Specialist:

Docketly is an appearance counsel provider. We match local attorneys with large firms in need of coverage for short, procedural hearings nationwide. We are seeking a Support Specialist and “matchmaker” who can help us match attorneys within our network to hearings posted by our clients. This job requires you to have excellent customer service skills when interacting with our network and also requires the ability to negotiate and “sell” our hearings to attorneys around the country. Our culture is casual, open, and direct. We support independent thinking and it’s important to us that we support employee growth so you can do your best work every day.

Responsibilities and Duties

  • Answer phone calls, chats, and tickets from attorneys and follow up to resolve related issues with your team and other teams throughout the company.
  • Negotiate with attorneys on payment amounts for hearings based on location, type of hearing, and other relevant factors.
  • Work with our existing network of attorneys to help them cover hearings across the country.
  • Provide exceptional support to our attorney network and remain organized while interacting with attorneys through a variety of different channels.
  • Learn and interact with Docketly’s agile product development process to improve our site and our services over time.
  • Assist the rest of the team with additional daily responsibilities such as confirming high-impact appearances via phone calls and tickets.

Qualifications and Skills

  • 2 years experience in a related function with customer support and/or engagement in professional services or related function
  • Excellent verbal and written, organizational, presentation, and communication skills
  • Tech-savviness (specifically, knowledge of Mac OS and the Google suite)
  • Self-starting mentality; we’re looking for team members who can think critically and help us grow our business

Benefits

Being a Docketly employee means:

  • $20/hr
  • Health Insurance
  • Medical
  • Dental
  • Vision
  • FSA
  • 401K match
  • Paid holidays
  • PTO days
  • Excellent growth opportunities

People who should apply for Support Specialist:

  • Eager to grow with a rapidly-scaling business
  • Comfortable in a fast-paced environment
  • Confident on the phone
  • Great writing and overall communication skills
  • Motivated to solve problems before they exist
  • No legal experience required!
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Location

Our company is in Longmont, one of Colorado's hidden gems. There are plenty of restaurants, breweries, workout facilities, and transportation options.

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