Support Project Manager [Contract]
This is a 12 month contract role with the Global Scaled Solutions Team.
About the Role
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
What You’ll Do
Facilitate and lead high-impact initiatives to improve the customer experience for our customers
Work closely with our operations and technical teams to understand new hardware features and the impact to our customers
Work with cross functional teams to help develop and maintain standard operating procedures for new and existing support projects
Turn support data into actionable product, support, and operational improvements
Drive continuous efforts to improve support infrastructure and processes
What You’ll Need
Minimum 3 years professional experience
Experience managing cross-functional projects and stakeholders, powered by data-driven insight
Self-motivated with a strong affinity for strategic problem solving, driving action, and strong project ownership
Persuasive written and verbal communication skills with experience working with executive leaders
Demonstrated success in uncovering data to inform customer-oriented decisions
Demonstrated ability to juggle competing priorities
Bonus Points if
Hardware Development, Design or Support Experience
Experience with customer support strategy
SQL, R, or other technical analytics skills