Gloo is driving the digital transformation of the church ecosystem. We build technologies that help churches be more informed, and tools that help them be better connected – to their people, partners, networks and donors.

Gloo is a SaaS-enabled marketplace that is powered by our core capabilities: 

Insights+ - Data Analytics (Be more informed), GlooConnect - Adtech (Better connected) and Assessments - Surveys (Connected and informed). 

We are a dedicated, fast-moving, and passionate team who needs more talented professionals who are driven to make a positive impact.

The Opportunity:

As Support Engineer, you are serving your colleagues that are on the frontlines by focusing on identifying and verifying technical issues to help ensure a delightful and successful experience for customers, partners, and employees. You will be a primary stakeholder in our customer assistance strategy and will be developing, maintaining, and improving ways that our team serves Gloo’s customers. 

The Team:

Our Support Team values each and every problem as an opportunity to shine. This means we embody a spirit of helping everyone—we jump at the opportunity to help customers and teammates that need our assistance. We are the liaison between customers and other Gloo teams. We dive into complex problems, transforming them into simple solutions. The culture of providing exceptional customer service is extremely important to us and we want you to share in the collective value of that vision.

What We’re Looking For:

• You have 3+ years related experience providing technical support using industry-leading case management systems and inbound customer support platforms. Salesforce experience preferred.
• Experience collaborating and forming agreements across teams.
• Aptitude to quickly learn new technologies; both software and hardware platforms.
• Deep understanding of the software development cycle and use that knowledge to inform customer support program design.
• Exhibit an excellent grasp of customer service practices.
• Provide leadership towards the improvement and advancement of our customer service processes and systems.
• Experience organizing complex information into logical steps and sequences.
• Skilled at and comfortable with articulating technical problems and issues succinctly and clearly with groups of people.
• Advanced understanding of mobile and web-based platforms.
• Familiar with CSS, HTML, and JS and have experience with web development.
• Experience with JSON and REST APIs (Bonus if you've written your own scripts to get things done faster!). Ability to write code to gather data from web services and use it for your own purposes.
• Experience being measured and driving against metrics that feed Service Level Objectives and Key Performance Indicators.

The Perks/Benefits

• Compensation and bonus commensurate with experience
• Plenty of time off to keep you balanced
• Medical with HSA contribution
• A dynamic, talented team, dedicated to changing the world and building an incredible business
• Beautiful office space in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails

Compensation: $70,000 - $90,000

Applications welcomed from those who are US Citizens or hold a Green Card.