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Support Engineer - Tier 1

| Greater Denver Area

Solstice is changing meeting culture for the better around the world. Our products can be found in some of the largest companies and in the world in mission-critical environments and is deployed in everyday classrooms and conference rooms. We are a team of creative, dedicated individuals who love what we do.

We’re looking for a talented Support Engineer who can work directly with customers and internal resources to assist in tracking down, assessing, and addressing customer issues. You’d be directly contributing to the success of our customers by investigating customer issues, helping customers successfully utilize the Solstice product line, and acting as an escalation path between the customer and the software engineering team.

Applicants should be energetic, driven individuals who has a passion for customer success and mind for customer support. You will be part of the support team and collaborate directly with quality assurance, engineering and business teams.

Roles and Responsibilities:

  • Front line email and phone support for our customer and reseller/partner base
  • Troubleshoot customer LAN network issues
  • Provide information about Mersive products as requested by customers and partners


Required Qualifications/Experience:

  • 0-2 years of customer support experience
  • Experience with Customer Service and ZenDesk software, Desk experience preferred
  • Excellent troubleshooting and problem solving skills
  • Excellent verbal and written communication skills

Desired Qualifications/Experience:

  • Experience with video and multimedia streaming
  • Experience with VTC (Video Teleconference)
  • Experience with network hardware and software
  • Experience with defect and test tracking tools (i.e Bugzilla, JIRA, Rally) is a plus
  • Bachelors in Computer Science or MIS/CIS or equivalent experience
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Location

Our company is in the trendy Rino area with plenty of bars and restaurants. Plus, the office is easy to get to since parking is provided!

What are Mersive Perks + Benefits

Culture
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
100% company paid
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
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