Operations and Support Specialist
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Printfection is a swag management platform which makes it easy for marketing managers to create and distribute branded merchandise. We’re the first SaaS solution revolutionizing the historically stagnant $20 billion dollar promo products industry.
In this role, you’ll help support existing customers by working with our outsourced partners to ensure each order is produced to spec and delivered on-time. You’ll work closely with our customer success and merchandise teams, vendors, and our co-founders.
Responsibilities
- Support customers and recipients by answering order-related questions
- Manage order operations, inventory and fulfillment from sending orders to printers to purchasing inventory and ensuring deadlines are met through successful delivery
- Stay up to date on latest printing, fulfillment and shipping best practices and trends
To be Successful, you have:
- Customer Support experience in a high volume, order management environment
- Proven ability to support a complex product in an early-stage, ambiguous environment
- Great project management skills and a knack for building great vendor relationships
- Self-driven, ability to get work done independently with minimal supervision
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