Student Success Advisor at Guild Education

| Greater Denver Area
Sorry, this job was removed at 12:22 p.m. (MST) on Tuesday, September 17, 2019
Find out who's hiring in Colorado.
See all Operations jobs in Colorado
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

As a Student Success Advisor (“SSA”), you’ll play a central role in Guild’s mission as we work together to empower students to chart paths toward meaningful careers and pioneer education as a benefit with universities and Fortune 1000 companies. From our headquarters in Denver, you will be working remotely with students every day, coaching and helping them navigate the challenges of work, school, and life as they pursue job training or degree programs in an online setting.

As a Student Success Advisor, you will:

  • Coach, advise, and provide resources and support for your students via phone, video conference, email, and text around goal-setting, time management, study skills, self-advocacy, academic success strategies, and broader topics that impact the student balancing work, life, and school.
  • Treat each student as an individual. Understanding that each student’s path to degree attainment may be different, you will listen to their concerns and dreams, and help them develop a plan to reach their goals while also being diligent about gathering insights and learnings from our students to continuously help us improve our student experience and scale our systems.
  • Monitor student academic progress and update internal systems according to FERPA standards. You’ll track things like academic progress, concerns, long-term goals, and student next steps; celebrating when appropriate and intervening to assist those students who need extra support.
  • Update and implement internal systems to help us keep track of how we’re doing to support each student and students at the aggregate.
  • Connect across the team in a group setting to establish student outreach priorities, share best practices, and problem-solve together in order to meet team and individual metrics around student engagement, continuing course enrollment, and student satisfaction.
  • Work cross-functionally with marketing, academic products, enrollment services, and other departments to improve the student experience based on insights gained from your students.
  • Develop creative solutions and innovations to serve working adults even better as they balance work, school and personal obligations.
  • Take on specific student or team-focused projects that increase our effectiveness and efficiency as coaches as the company scales and launches new partners.

In addition to working on the Student Success Team, in this role you will collaborate with other Guild departments and leaders, including (but not limited to): Katie Corder-Paul (Director of Student Operations), Christine Mikulski (Assoc. Director of Academic Operations), Annie Furlong (Client Success & Marketing), Leenae Woo (Manager of Student Operations), and Sean McKeever (Business Intelligence Analyst).

You are a strong fit for this role if you have:

  • Passion for higher education and our dual mission to both change education in America while building a successful, high-growth company.
  • Minimum +2 years of experience in a role in which coaching, advising, developing and building relationships, or supporting individuals one-on-one is a primary function.. This should include the ability to give clear feedback and hold someone accountable to achieving specific results while remaining empathetic and approachable.
  • Experience with our demographic of students: online, adult learners, many of whom are first generation college students or who have not historically been served well by our higher education system.
  • Experience in a startup or similar environment where there is frequent change and a need to demonstrate and act with a sense of urgency. Guild is pioneering a new path for education as a benefit in a complicated and regulated space - success means quickly learning the landscape and effectively adapting your expertise
  • Commitment to building a diverse, equitable and inclusive environment.

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. Fast Company recently named Guild as one of the World’s Most Innovative Companies and we've raised over $70 million from top tier investors including Felicis, Bessemer, Redpoint, Rethink EDU, Harrison Metal, Cowboy Ventures, Salesforce and Workday Ventures.

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypescriptLanguages
    • serverlessLanguages
    • GraphQLLanguages
    • SalesforceLanguages
    • LambdaLanguages
    • GraphQLLanguages
    • KinesisLanguages
    • API GatewayLanguages
    • AppSyncLanguages
    • S3Languages
    • CodeDeployLanguages
    • TerraformLanguages
    • CloudformationLanguages
    • EMRLanguages
    • RedshiftLanguages
    • JenkinsLanguages
    • AnsibleLanguages
    • VagrantLanguages
    • RedisLanguages
    • MetabaseLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • HerokuFrameworks
    • CypressFrameworks
    • AWSFrameworks
    • CircleCIFrameworks
    • Auth0Frameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • SegmentAnalytics
    • HeapAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • TrelloManagement
    • ClubhouseManagement
    • Google DocsManagement
    • AirtableManagement
    • MiroManagement
    • SalesforceCRM
    • LookerCRM
    • SendGridEmail
    • MarketoLead Gen

Location

370 17th St., Suite 3600, Denver, CO 80202

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
More Jobs at Guild Education36 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Marketing
Operations
Project Mgmt
Sales
Content
Content
new
Denver
Data + Analytics
new
Denver
Data + Analytics
new
Remote
Developer
new
Denver
Operations
new
Denver
Developer
new
Denver
Operations
new
Denver
Operations
new
Denver
Developer
new
Denver
Operations
new
Denver
Developer
new
Denver
Developer
new
Denver
Data + Analytics
new
Denver
Developer
new
Denver
Developer
new
Denver
Finance
new
Denver
Data + Analytics
new
Denver
Marketing
new
Denver
Data + Analytics
new
Denver
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Guild Education's full profileSee more Guild Education jobs