Student Success Advisor at Guild Education (Greater Denver Area, CO)

| Greater Denver Area
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Guild is one of Denver’s fastest growing startups - increasing economic mobility for working adults in America and providing education and support to help every student survive and thrive in the economy of tomorrow. Our education benefits platform helps employers offer education as a benefit to their employees, and our network of nonprofit universities and education institutions helps provide every Guild student with the right academic pathway to advance their education and career. In order to achieve our mission to serve 1000s more students and accelerate our growth, we recently raised a $21M Series B round with top tier investors including Bessemer Venture Partners, Redpoint Ventures, Social Capital, Harrison Metal, and Cowboy Ventures. Now, we’re looking to add a new Student Success Advisor (SSA) to the team.

As an SSA, you’ll you’ll play a central role in Guild’s mission to empower students to chart paths toward meaningful careers and pioneer education as a benefit with universities and Fortune 1000 companies. You will be working remotely with students every day, coaching and helping them navigate the challenges of work, school, and life as they pursue job training or degree programs in an online setting.

A day in our open, collaborative workspace might look like:

  • Coaching your ~150 students via phone, video conference, email, and text around goal-setting, time management, study skills, self-advocacy, academic success strategies, and broader topics that impact the student balancing work, life, and school.
  • Coaching students toward re-enrollment to ensure that they make progress in their program and continue building toward their long-term academic goals.
  • Updating internal systems to help us keep track of how we’re doing to support each student and students at the aggregate. You’ll track things like academic progress, concerns, long-term academic goals, and student next steps.
  • Monitoring student academic progress each day, celebrating when appropriate and intervening as necessary to assist those students who need extra support.
  • Connecting across the team in a group setting to establish weekly student outreach priorities, share best practices, and problem-solve together.
  • Treating each student as an individual, understanding that each student’s path to degree attainment may be different, listening to their concerns and dreams, and helping them develop a plan to reach their goals, while also being diligent about gathering insights and learnings from our students to continuously help us improve our student experience and how we serve students.
  • Working cross-functionally with marketing, academic products, enrollment services, and other departments to improve the student experience based on insights gained from your students.

In this role, you’ll grow and expand your expertise by:

  • Building on your coaching and advising experience, holding students to high expectations and creating a warm, supportive environment.
  • Developing creative solutions and innovations to serve working adults as they balance work, school, and personal obligations.
  • Taking on specific student-focused projects that increase our effectiveness and efficiency as coaches, like revising student orientation or piloting group coaching.

You’ll know if you’re successful by:

  • Meeting team and individual metrics around student engagement, continuing course enrollment, and student satisfaction with coaching.
  • Developing candid and open relationships with students that enable you to coach effectively and celebrate authentically as our students progress through learning and career milestones to achieve their educational goals.
  • Maintaining student confidentiality by adhering to FERPA Guidelines, upholding students’ privacy.
  • Creatively using technology (text, calls, social media, email) to proactively engage students.
  • Guiding students through academic & programmatic logistics, including course registration and degree pathing at our partner higher education institutions.

You’ll join a team:

  • Focused on our double-bottom-line mission of changing higher ed for working adults and building a successful startup in Denver.
  • With various coaching backgrounds - from traditional higher education, to K-12 teachers, to athletic coaches and mental health professionals.
  • Of learners & problem-solvers dedicated to our dual mission of changing education in America while building a successful, high-growth company.
  • Committed to building a diverse, equitable and inclusive environment that you’d support every day.

What you’ll add to Guild – as an individual and part of the broader team:

  • Passion for higher education and our mission - Guild is pioneering a new path for education as a benefit in a complicated and regulated space - success means quickly learning the landscape and effectively adapting your expertise.
  • Experience in a student-facing position in an academic setting.
  • Experience coaching, advising, or developing others, including the ability to deliver clear feedback and hold someone accountable to achieving specific results.
  • Experience/comfort in a startup or similar environment where there is frequent change and a need to demonstrate and act with a sense of urgency.
  • One of our SSA roles will specifically work with our Academic product/operations team to support our bilingual and ELL students. As a result, those fluent in spoken and written Spanish and English (Preferred: Native Spanish speaker) are encouraged to apply.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
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    • RubyLanguages
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    • ReactLibraries
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    • Auth0Frameworks
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    • IllustratorDesign
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    • SketchDesign
    • ConfluenceManagement
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    • ClubhouseManagement
    • Google DocsManagement
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    • MiroManagement
    • SalesforceCRM
    • LookerCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Our downtown Denver office is easily accessible via public transportation, with plenty of restaurants in the surrounding area.

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Wellness Support: At Guild, we truly value our employees and their emotional well-being. We are actively looking for ways to support our employee's mental health and that is why we have partnered with various programs as well as made your mental health copays accessible.

401(k) and Stock Options: We believe that providing employees with the opportunity to own a part of the company through stock options allows for financial success both at the company and individual level.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Modern Health

-Modern Health is an app available to all Guilders that centralizes certified personal coaching, digital courses and meditations, and licensed therapy. This service is available to employees only. This benefit includes:
6 free coaching sessions per year
6 free clinical therapy sessions per year
Unlimited access to digital content
Unlimited chat with coaches

Care.com - Parents and Pets

-Access to a premium Care.com membership for support with child care, elder care, pet care, and home care. Guild will also provide 10 emergency backup care to employees that find themselves without care unexpectedly.

Origin Financial Planning

-Financial wellness and education through Certified financial planners. These planners will work with you to give you the tools and guidance to meet your financial goals, from buying a house to learning about investments.

Guild for Guilders - Tuition Assistance

-Internal tuition assistance and tuition reimbursement opportunities to promote upskilling and mobility for employees within Guild and beyond.

Student Loan Reimbursement

-Up to $100/month in student loan reimbursement

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