Angi® is the home for everything home. From repairs and renovations to products and financing, Angi is transforming every touch point in home services. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Our products and technology help our customers love where they live while helping small businesses grow and thrive. We believe the home is the most important place on earth and we are at the beginning of our ambitious journey to redefine how people care for their homes - join us! 

About the Role 

This is a unique opportunity to work on Angi's highest growth revenue stream by launching new services. Angi is seeking a highly analytical and process driven leader to develop and manage the operations (including Pro acquisition, communications and retention) for new services. Angi is the established leading platform in fulfilling cleaning and handyman fixed price services for customers across the US, and now has the opportunity to expand the set of services it offers - by example, recurring outdoor services like snow removal, pool maintenance and lawn care. 

In this role, you will be responsible for identifying the best ways to acquire and communicate with Pros for the new service, as well as manage the key metrics around marketplace supply/demand balance and customer satisfaction; these must be balanced with the variable cost targets for supporting both. Success will require developing, testing and then formalizing new processes in each major area by working closely with the existing Expansion team, building your own team of agents, and by working closely with the assigned Product and Engineering teams to automate as much as possible. And all the projects you will be working on have a direct impact on Angi's growth.

What you'll do

The scope of this mandate is broad, and requires exceptional capacity to prioritize and focus:

• Own operations KPIs and costs for a new service or group of linked services
• Source, onboard and retain Independent Contractors specialized by service (aka Angi Pros)
• Improve overall platform experience for both Customers and Angi Pros
• Drive changes in process, policy, and product to ensure high satisfaction for all users
• Test hypothesis quickly! Conduct data analysis, market research, and user research to identify opportunities
• Work closely with Expansion team to understand requirements
• Work with Product and Engineering teams to automate processes and add features

What we're looking for

• 2-3 years of professional experience with evidence of increasing responsibility including creating processes for complex operations
• Bachelor’s degree, preferably with a focus in an analytical field
• Prior small company or start-up experience required. Experience with marketplaces or past consulting experience is a plus
• Exceptional quantitative skills and aptitude. Proficiency with Excel and familiarity with databases and SQL
• Strong communication skills and attention to detail. Will require the ability to create documents and present training information to operations associates, and strategic plans to Expansion team
• Ability to dig deep into processes and identify areas for improvement
• Creative problem-solver with excitement to work on cross-functional teams and projects
• A passion for marketplaces, the sharing economy, and/or the on-demand services space

Compensation & Benefits

• Competitive salary and equity commensurate with experience and performance
• Full medical, dental, vision package to fit your needs
• Flexible vacation policy; work hard and take time when you need it
• Ground floor opportunity with the team
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world