At their core, the Kapost Consultant is a coach. Their primary responsibility is to provide strategy and process  guidance to prospective and current Kapost customers to optimize their content operation, including:

• Building relationships with executive sponsor(s)
  • Learn their business’ priorities, strategic initiatives, and content operation goals
  • Gain their buy-in  to our value prop and vision as an MOS
  • Align with them on their Vision
  • Understanding of their current state, pain points, challenges
  • Collaborate on a plan and execute on plan to build a content operation
• Being prescriptive (save the customer from themselves)
• Drive change within the organization
• Support individuals and a team in their transformation effort

This is a role for an experienced, driven and empathetic individual who wants to be a part of growing and delivering services with a broad spectrum of customers.

The ideal candidate will have:

• enterprise customer experience
• background in front of the room facilitation
• understanding of transformation and change management
• Knowledge of what it takes to build strong, trusting relationships with customers -- and with the Kapost Customer Success, Sales, Product and Marketing teams

Key Responsibilities:

• Facilitation of and management of Consulting engagements
• Establish a trusted advisor relationship that works to ensure customer’s overall satisfaction with our services
• Work closely with the Implementation Managers (IMs) and Customer Success Managers (CSMs) to identify opportunities for support of people/process change to drive product adoption
• Working with Director of Consulting Services to develop, improve and expand offerings
• Manage C-level/executive, mid-level, and project relationships among a diverse set of customers
• Develop complete understanding of the Kapost platform, offerings and story
• Be comfortable and capable of giving and receiving feedback
• Ability to travel up to 75%
• Kapost Culture

Requirements/Skills:

• Strategic consultant with experience in transformation implementations and/or change management
• Teamwork skills a must, ability to collaborate and manage internal and external resources
• Proven time management skills in an environment where you may be managing several customer engagements simultaneously
• Excellent verbal, written, and interpersonal communication skills
• Ability to think and act strategically
• Experienced in facilitation
• Must be a quick learner, self-starter, and have the ability to work with minimal supervision in a fast-paced environment
• Four year university/college degree required