Strategy Consultant - Customer Success

| Boulder

At their core, the Kapost Consultant is a coach. Their primary responsibility is to provide strategy and process  guidance to prospective and current Kapost customers to optimize their content operation, including:

  • Building relationships with executive sponsor(s)
    • Learn their business’ priorities, strategic initiatives, and content operation goals
    • Gain their buy-in  to our value prop and vision as an MOS
    • Align with them on their Vision
    • Understanding of their current state, pain points, challenges
    • Collaborate on a plan and execute on plan to build a content operation
  • Being prescriptive (save the customer from themselves)
  • Drive change within the organization
  • Support individuals and a team in their transformation effort

 

This is a role for an experienced, driven and empathetic individual who wants to be a part of growing and delivering services with a broad spectrum of customers.

 

The ideal candidate will have:

  • enterprise customer experience
  • background in front of the room facilitation
  • understanding of transformation and change management
  • Knowledge of what it takes to build strong, trusting relationships with customers -- and with the Kapost Customer Success, Sales, Product and Marketing teams

 

Key Responsibilities:

 

  • Facilitation of and management of Consulting engagements
  • Establish a trusted advisor relationship that works to ensure customer’s overall satisfaction with our services
  • Work closely with the Implementation Managers (IMs) and Customer Success Managers (CSMs) to identify opportunities for support of people/process change to drive product adoption
  • Working with Director of Consulting Services to develop, improve and expand offerings
  • Manage C-level/executive, mid-level, and project relationships among a diverse set of customers
  • Develop complete understanding of the Kapost platform, offerings and story
  • Be comfortable and capable of giving and receiving feedback
  • Ability to travel up to 75%
  • Kapost Culture

 

Requirements/Skills:

  • Strategic consultant with experience in transformation implementations and/or change management
  • Teamwork skills a must, ability to collaborate and manage internal and external resources
  • Proven time management skills in an environment where you may be managing several customer engagements simultaneously
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to think and act strategically
  • Experienced in facilitation
  • Must be a quick learner, self-starter, and have the ability to work with minimal supervision in a fast-paced environment
  • Four year university/college degree required
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Location

1433 Pearl Street, Boulder, CO 80302
1433 Pearl Street, Boulder, CO 80302

Perks of working here

401(K)
Company Outings
Dental Benefits
Health Benefits
Some Meals Provided
Stocked Kitchen
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