Strategic Success Manager

| Boulder

Why Carbon Black?

At Carbon Black, you'll have the chance to make an impact in the ever-evolving cybersecurity space. Our advanced technology tackles even the toughest challenges and stays ahead of the latest threats.
If you want to join an agile company that's building bleeding edge technology in the cloud, Carbon Black is the place for you. Driven by passionate people who are dedicated to making the world safer, it's no wonder we've been named a "Top Place to Work" by the Boston Globe for four consecutive years. Join us!

Why You Matter

The Strategic Success Manager role responsible for ensuring the overall success of a select portfolio of our largest customers by becoming a trusted strategic advisor. Pivotal to your success will be ability to drive greater business value and executive alignment between Carbon Black and the customer to develop and nurture a consultative relationship with CISOs and other key security leaders within a customer organization, as well as build strong relationships with the "hands on" security personnel. This will include not only identifying revenue opportunities, but also helping identify new use cases and growth opportunities by informing the customer of our latest innovations, and capabilities and match these to the clients' business goals.

What You'll Do

  • Works with Sales Account Manager to bring in renewals and add-on opportunities
  • Builds and elevates strategic relationships with CISOs and other key security leaders within their account
  • Presents quarterly business reviews with customers to ensure ongoing partnership
  • Ensures a smooth and successful transition from the engagement manager on the service delivery to operations
  • Facilitates regular roadmap conversations between customer and product management
  • Assists with case escalation; reacts nimbly and oversees internal support and development resources to ensure issues are resolved quickly and with high quality
  • Assists Carbon Black marketing by encouraging customers to appear in Carbon Black related marketing materials/events including but not limited to, customer reference calls, whitepapers, magazine quotes/articles, speaking at conferences
  • 30-50% travel

What You'll Bring

  • 8+ years professional service or client management experience
  • 5+ years enterprise software implementation experience
  • Experience as a TAM in a similarly sized organization
  • Proven long-term customer relationship skills; passionate about customer success
  • Excellent verbal and written communications, presentation and facilitation skills
  • Solid negotiation experience
  • Solid understanding of IT security strategies
  • Knowledge of enterprise IT infrastructures and configuration, including support and security operations
  • Knowledge of Microsoft Windows configuration and management
  • Proficient in Windows 2000, XP,7, 2003/2008 server and supporting technologies/products
  • High-level knowledge of SQL and SQL Server

Who We Are

Carbon Black is the leading provider of next-generation endpoint security. Carbon Black's Next-Generation Antivirus (NGAV) solution, Cb Defense, leverages breakthrough prevention technology, "Streaming Prevention," to instantly see and stop cyberattacks before they execute. Cb Defense uniquely combines breakthrough prevention with market-leading detection and response into a single, lightweight agent delivered through the cloud.With more than 13 million endpoints under management, Carbon Black has more than 3,600 customers, including 30 of the Fortune 100. These customers use Carbon Black to replace legacy antivirus, lock down critical systems, hunt threats, and protect their endpoints from the most advanced cyberattacks, including non-malware attacks.

Carbon Black, Inc. is an EEO/AA employer. Carbon Black is an inclusive employer that believes in workplace equality, supports diversity, creates a welcoming environment, and respects the unique qualities each individual brings to the company.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • ScalaLanguages
    • HTMLLanguages
    • D3JSLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen


Right in the heart of Pearl Street Mall!
1433 Pearl Street, Boulder, CO 80302

Insider's spotlight

How would you describe the company’s work-life balance?

The company believes in work-life balance. If I ever had a family obligation or wanted to check out early to start a vacation, I’ve never been given a hard time. It’s all about getting your work done but if you need to take off to get oil changed or something, don’t sweat it. I never felt pressured to be here from 9-5 or sit in traffic.


Product Manager

How do you collaborate with other teams in the company?

Our vision is to create an organization with highly performing self-organizing teams. When we first embarked on our Agile Transformation, we looked at how we wanted to reorganize ourselves in a way that would make it easy for developers, quality engineers, UX, and product owners to collaborate.


Senior Director of Agile Program Management

What does career growth look like on your team?

We consider the Sales Development Representative Program an important first step in building out the foundation of a future leader. Whatever your first steps are at Carbon Black won’t be your last. Our program isn’t just about getting SDRs to be a good quota carrying rep; it’s also about helping them develop the next best step in their careers.


Sr. Director, Corporate Sales

My leadership style is all about empowering my teams. I work in a way that is transparent and honest and want to help people achieve personal and professional goals. I want to foster technical abilities and make sure our people are keeping up with the leading edge technologies.


VP of Product Infrastructure & Operations

Our culture club, Life at Cb, focuses on a range of events. From company parties and sports leagues, to philanthropy and learning and development, there's a ton of ways we get together. Also, a lot of communities were created by our employees, such as the Hiking Club, Women in the Workplace, and more.


Talent Brand Ambassador

Perks of working here

Beer on Tap
Casual Dress
Company Outings
Conferences & Training
Dental Benefits
Flex Work Hours
Happy Hours
Health Benefits
Recreational Clubs
Remote Work Program
Some Meals Provided
Stocked Kitchen
Unlimited Vacation
Vision Benefits
Volunteering Opportunities
More Jobs at Carbon Black, Inc.11 open jobs
Developer + Engineer
Carbon Black, Inc.
Carbon Black, Inc.
Carbon Black, Inc.
Carbon Black, Inc.
Carbon Black, Inc.
Carbon Black, Inc.
Carbon Black, Inc.
Carbon Black, Inc.
Carbon Black, Inc.
Carbon Black, Inc.