Job Description

The Company We lift economies and communities by advancing the way the world pays, banks and invests. In the time you’ve taken to read this one sentence, our platforms have processed over 8,000 transactions and this number grows daily. FIS stays ahead of how the world is evolving to power businesses, across merchants, banking and capital markets, to outpace today’s fast-changing competitive landscape and help our clients run, grow and achieve more for their business. We want all our people to bring their very best self into work, and that means balancing priorities and passions, at work and at home. We create teams without barriers, fostering creativity and innovation - behaviors that we value in everything we do. Join us now to realize your own future growth and success.

The Opportunity As FIS grows, we must be proactive in assuring we stay ahead of the curve with truly cutting-edge products and services. The payments industry is in rapid evolution with the implementation of new technologies. By hiring the best minds that understand that new features and capabilities are just as important as security,FIS will continue to beat the competition with our offerings. Whether it's dedicated to new products and services, or ensuring we have the best infrastructure out there,FIS is dedicated to tech. The Senior Technology Specialist is the person on the ground performing updates, implementations and deployments for new roll-outs. Being a knowledgeable resource in the needs of customers, the limitations of software and hardware and having a technical mind, he/she will provide assistance to discover root causes to end-user and network issues. He/she will also be responsible for advising and assisting users in resolving problems related to software, hardware, the network and peripherals among many other things. The Day-to-Day

Responsibilities: Performs the installation, repair and preventative maintenance of personal computer and related systems. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers. Responsible for advising and assisting users in solving problems related to hardware, software, networks and peripherals using available technology. Studies and analyzes system needs, troubleshoots technical problems and trains users. Assists in the development, selection and installation of information center tools. Evaluates new and existing software products for opportunities of improvement and efficiency. Advises users on the interpretation of IS reports and report capabilities, limitations, etc. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Qualifications: Typically requires a minimum of 2 - 4 years of related experience. All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Colleagues may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.