Sr Technical Support Engineer

| Greater Boulder Area

VictorOps/Splunk is looking for a customer focused Sr Technical Support Engineer to join one of the best Technical Support teams in the business. This is an opportunity to grow your technical skill-set in a supportive learning environment, while working closely with with nearly every internal and external facet of the business.

 The ideal candidate has strong communication and time management skills, as well as a problem solving approach that sees the underlying opportunity in every customer challenge.

Must be located near Boulder Colorado and be able to commute daily into our office (this is not a remote position).

          
        Responsibilities

  • Communicate clearly and patiently with a wide variety of both internal and external customers via phone, chat, email, social media, and in person
  • Identify customer issues; research answers; guiding client through solutions in an efficient, accurate and professional manner
  • Improve product design by listening to customer feedback, identifying and clearly defining problems and recommending changes
  • Work with colleagues to improve internal processes
  • Mentor colleagues on improving both technical and professional skills

 

       Skills / Qualifications

  • A BA from an accredited University or comparable Military Service.
  • Customer service experience (of any kind)
  • General technical aptitude with a desire to grow skill set
  • Highly self-motivated, with a genuine desire to contribute
  • Excellent written and verbal communication skills
  • Excellent people, management, and organizational skills to interact with staff, colleagues, and cross-functional teams, as well as 3rd parties

        
        Additional Relevant Experience

        (None of these are required and training will be provided, but experience in any of these areas are a plus)           

  • Technical background / experience
  • Comfortable in the command line / Linux environments
  • Experience working with and troubleshooting APIs / Web-hooks, POSTman, RunScope
  • Experience using any products from our many integration partners
  • Experience with SalesForce, Jira, ServiceNow, SumoLogic, Video Editing, Sketch

 

Thank you for your interest in Splunk!

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages

Location

We're centrally located in downtown Boulder, near local coffee shops, restaurants, and hiking trails.

What are VictorOps Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Our FSA programs provide employees the ability to set aside pre-tax dollars to pay for health care and dependent care costs.
Dental Benefits
Vision Benefits
Health Insurance Benefits
All regular, full-time employees have access to medical, dental and vision insurance plans. We offer a variety of plan options so you can choose the plans that best meet your and your family's needs.
Life Insurance
Life and Accidental Death & Dismemberment coverage is fully sponsored to protect you and your loved ones.
Pet Insurance
We offer a 5% discount on certain insurance plans for your furry loved ones.
Retirement & Stock Options Benefits
401(K)
All regular employees are eligible to participate in our 401(k) plan, currently offered through TransAmerica.
401(K) Matching
Company Equity
Our equity awards give eligible employees the opportunity to own a piece of the company.
Employee Stock Purchase Plan
Our employee stock purchase plan allows you to invest in the company. Eligible employees can purchase stocks at a discounted price using their accumulated payroll.
Performance Bonus
We understand the importance of attracting and retaining the best talent, and therefore offer competitive incentive compensation programs for both our non-sales and sales employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We support you and your loved ones through life's various stages - we offer competitive maternity, paternity and adoption leave programs.
Remote Work Program
Employees are provided with the flexibility and tools needed to be the most effective at getting their jobs done, including remote access, collaboration tools and casual dress.
Vacation & Time Off Benefits
Generous PTO
15 paid vacation days: Work/life balance is important to us. We all need time away from work to recharge, travel, take care of ourselves, and spend time with family and friends.
Paid Volunteer Time
We value giving back to the communities we live & work in just as much as we value the products we create. We offer three (3) paid volunteer days to all regular employees.
Paid Holidays
16 paid company holidays: Work/life balance is important to us. We all need time away from work to recharge, travel, take care of ourselves, and spend time with family and friends.
Paid Sick Days
10 days of sick time: Work/life balance is important to us. We all need time away from work to recharge, travel, take care of ourselves, and spend time with family and friends.
Perks & Discounts
Beer on Tap
Casual Dress
Stocked Kitchen
We offer an array of snacks, drinks, prepared foods & catered meals on certain days of the week.
Some Meals Provided
Parking
Fitness Subsidies
We offer discounted gym memberships across the US.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
We encourage our full-time employees to attend job-related courses to build their skills and take charge of their career.
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