Sr Technical Support Engineer
VictorOps/Splunk is looking for a customer focused Sr Technical Support Engineer to join one of the best Technical Support teams in the business. This is an opportunity to grow your technical skill-set in a supportive learning environment, while working closely with with nearly every internal and external facet of the business.
The ideal candidate has strong communication and time management skills, as well as a problem solving approach that sees the underlying opportunity in every customer challenge.
Must be located near Boulder Colorado and be able to commute daily into our office (this is not a remote position).
- Communicate clearly and patiently with a wide variety of both internal and external customers via phone, chat, email, social media, and in person
- Identify customer issues; research answers; guiding client through solutions in an efficient, accurate and professional manner
- Improve product design by listening to customer feedback, identifying and clearly defining problems and recommending changes
- Work with colleagues to improve internal processes
- Mentor colleagues on improving both technical and professional skills
Skills / Qualifications
- A BA from an accredited University or comparable Military Service.
- Customer service experience (of any kind)
- General technical aptitude with a desire to grow skill set
- Highly self-motivated, with a genuine desire to contribute
- Excellent written and verbal communication skills
- Excellent people, management, and organizational skills to interact with staff, colleagues, and cross-functional teams, as well as 3rd parties
Additional Relevant Experience
(None of these are required and training will be provided, but experience in any of these areas are a plus)
- Technical background / experience
- Comfortable in the command line / Linux environments
- Experience working with and troubleshooting APIs / Web-hooks, POSTman, RunScope
- Experience using any products from our many integration partners
- Experience with SalesForce, Jira, ServiceNow, SumoLogic, Video Editing, Sketch
Thank you for your interest in Splunk!