Sr Systems Support Analyst 

 Our Company:

PopSockets LLC, based in Boulder, Colorado, designs, manufactures and sells innovative lifestyle products. Our flagship product, the PopSockets grip—a collapsible grip and stand that provides secure one-handed holding for any mobile device—was invented by philosophy professor David Barnett, with the first grip sold on PopSockets.com in 2014 and the 100 millionth sold in 2018. PopSockets products embody the company's mission to create empowering, personal, and fun products.

PopSockets was named one of the Best Places to Work in Colorado in 2018 and also listed as Inc. 5000's second fastest growing company in the US, with a 71,424% percent of sales increase over the last three years.

For more information on what it’s like to work at PopSockets, click here. Or check out our awesome careers video here! Read more about our recent rebrand and updated packaging here.

The Role: PopSockets has an opening on our IT team for an IT Sr. Systems Support Analyst reporting to the Senior Director, Infrastructure and Technology Enablement. This position will be expected to be both hands-on and able to mentor others in performing the responsibilities defined below and requiring the skills defined under requirements. PopSockets is a high growth and dynamic business and requires IT to be able to scale through consistent repeatable processes. This role will work with the Senior Director of IT to develop, document and assure those processes are followed. 

Responsibilities

• Perform IT Projects with the team and 3rd Party suppliers and Vendors
• Perform day to day IT administration functions resolving open HelpDesk tickets in regards to desktop management, MAC and Windows clients and Account Administration
• Perform IT Networking Administration Support under the direction for the Senior Director of IT
• Perform User Administration/Active Directory
• Work with the Senior Director of IT to set policy and rules in terms of User Permissions, Network Security, Firewall Rules, etc.
• Work with the Senior Director of IT to develop an incident response, isolation and remediation process
• Manage and develop other IT administrators and contractors handling Helpdesk requests to assure consistency of process and to develop the skills of the administrative resources.

Requirements

• 5 or more years IT System Admin experience – Windows AD and Azure AD SME
• Extensive desktop support with Windows 10 and MAC OS/X
• Windows Active Directory experience with full admin capabilities including Group Policy Admin, Replication, Server provisioning and Security
• Windows and MAC OS and application deployment using tools such as PDQ Deploy, Microsoft Intune and Addigy
• Microsoft Azure Cloud experience with Windows Servers, Network Domains, Load Balancing, Storage and Backups
• Windows Virtualization experience using HyperV and/or VMWare
• Good IT Networking skills, understanding DHCP, DNS, Routing, NAT, IPSec
• Firewall Experience including Policies, routing - Fortinet Preferred - SSL VPN configuration and deployment
• Cisco Meraki switching, AP, and networking experience desirable
• Experience with Single Sign-on solutions for MAC and Windows and cloud applications
• Application and Network Monitoring with logging and automation for alerts and notifications
• Excellent Project Management and Documentation skills
• Office 365 Admin and Microsoft Azure AD
• Mobile Device Management for Windows, IOS, MAC OS/X

PopSockets is dedicated to the practice of equal opportunity employment. We prohibit unlawful discrimination against applicants and employees on the basis of age, race, sex, sexual orientation, gender identity, religion, national origin, disability, military status, genetic information, color, creed, ancestry, or any other status protected by applicable federal, state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of interfering with an individual’s work performance, or creating an intimidating, hostile, offensive, unsafe or otherwise non-welcoming work environment. This policy applies to all employees, including managers, supervisors, co-workers; and non-employees such as customers, clients, vendors, consultants, etc.