Sr. Support Specialist at BillGO

| Fort Collins
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You

A go-getter with a desire to ensure our enrolled suppliers have a world class experience with BillGO’s products and services. You take pride in being able to establish trusting relationships and helping customers resolve problems. You don’t want to be just another cog in the wheel and are looking for the next big thing! Overcoming obstacles that stand in the way of your goals is child’s play and raising the bar of possibility is a daily endeavor.  Work is best when you can make meaningful contributions to a rapidly growing company. 

Us

BillGO is innovating beyond what exists today and has developed a payments engine that offers real-time payments, security and engagement to our customers. We’re nerds about payments and know our offering is like nothing else available in the marketplace today. We’ve signed contracts with several of the power-players in the payments industry and are experiencing exponential growth. Now, we’re expanding the team to support our ambitions of further disrupting the payments space.

What’s in it for you? A competitive salary (with unlimited earning potential), ownership shares, and fun!

  • Ownership: You’ll be granted stock options from day one, so that you have real skin in the game
  • Salary and Benefits: We offer very competitive salaries and benefits, including PTO
  • Tools: We provide the tools you need to do your best work – anything you need to help you give your best!
  • Work / Life: We work hard, but also know you need a life outside BillGO – we have an on-site workout room, and get together for activities like happy hour and hiking
  • Fun Environment: We’re a close-knit group that likes to make work fun – we have an open office with great views, and even nerf gun battles every now and then

Be part of a team that’s changing the status quo. Check out the deets:

BillGO is looking for a motivated individual with a passion for providing outstanding customer service and support. The Supplier Success Specialist is a unique position that would have call center customer service experience. Key factors for this position are being a clear communicator, problem solver, continuous learner, and a great collaborator. The ideal candidate will have experience and prefer working in a fast-paced environment where change is the name of the game.

What you will be doing:

  • Responsible for leading weekly support meeting with stakeholders
  • Work closely with product and engineering to log and track bugs and make suggestions based on customer feedback
  • Provide basic phone, email, and chat support to suppliers using our payment services
  • Assist in the delivery of bill pay payments to SMB’s
  • Operate as the conduit between end-users, Enrollment Team, Product, and Engineering
  • Assists with training content development and onboarding new team members
  • Continuously audit the accuracy of registration details and work directly with suppliers to correct and update as necessary
  • Onboard newly enrolled suppliers to our payment platform
  • Create and document processes to improve resolution handling and supplier experience
  • Proactively contact suppliers to assist with payment processing
  • Upholds highest level of KPI delivery and SLA adherence

Requirements:

  • 3+ years of customer service and/or biller enablement experience
  • Experience providing business service support
  • Ability to break down complex solutions into easy to understand concepts
  • Excellent communication skills; both written and verbal
  • Ability to accurately track and record data with high level of attention to detail
  • Must be able to manage time in order to achieve personal, departmental, and company goals
  • Ability to identify, document and communicate enhancements to company processes
  • Willingness to work in a highly-collaborative environment where the belief is that great ideas can come from anywhere. Candidates must be able to embrace this culture, foster idea generation, and work to cultivate the best ideas into an executable plan.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • TeradataDatabases

Location

We are located in the technology corridor of Fort Collins. Our 5th floor balcony has views of the Rocky Mountains and concerts from the BillGO band.

An Insider's view of BillGO

What are some social events your company does?

Annual Top Golf Tournament or in the case of COVID, our first ever socially distanced "Night at the Drive-In" event.

Jake

Software Engineer

How do you collaborate with other teams in the company?

Collaboration is a constant at BillGO and we're a culture of high performance. We work as a team, we win or fail as a team, we hold each other accountable and we challenge one another to be the best we can possibly be.

Matt

SVP of Engineering

What does career growth look like on your team?

Growth potential is virtually unlimited on my team, and as long as you're willing to invest the time and commitment to learning and growing, you can do and grow into just about any role you set your mind to.

Scott

Senior Director Supplier Enablement

What is your vision for the company?

We believe everyone deserves access to a payments system that makes your tomorrow better than today!

And we're relentless about advancing payment systems to accelerate speed, efficiency and security for all!

Dan

Co Founder & CEO

What’s the vibe like in the office?

It's unlike any I've ever been a part of. From top to bottom we're a tight knit culture who walks the talk, and whose values are far beyond just writing on the wall. The energy, support and camaraderie are second to none and I love working at BillGO!

Nolan

Project Manager

What are BillGO Perks + Benefits

BillGO Benefits Overview

Pay and Benefits: We offer competitive pay and benefits, including unlimited PTO, holiday pay, free parking, adopt a shelter pet reimbursement, etc.

Tools: We provide the tools you need to do your best work

Owner’s Club: You’ll be granted ownership shares (stock options) so you have real skin in the game

Snacks and Drinks: We have a diverse selection of snacks and goodies, cater lunch every Wednesday and always bring in treats for employee bday celebrations

Growth & Learning: We foster a culture of learning through ongoing training opportunities, tuition and learning reimbursement, weekly knowledge sharing meetings, on and offsite workshops, article sharing, etc.

Fun Environment: We’re a close-knit group that likes to make work fun – we have an open office and get together for activities like happy hour and hiking

Culture
Volunteer in local community
We always host a holiday giving initiative to get employees actively involved in giving back. Adopt a shelter pet reimbursement
Partners with Nonprofits
Community partnership with WomenGive - sponsorship of a family a week for emergency BillPay relief
Friends outside of work
Eat lunch together
Intracompany committees
Unofficial "Diversity committee"; Training and Development committee; Culture & Events committee
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
BillGO's management team is highly diverse with a strong representation of various genders, ethnicities, age groups, military personnel etc. and is focused on continuous improvement of our DEI efforts
Unconscious bias training
We implemented our first company-wide implicit bias training earlier this year, with several other DEI initiatives planned for 2021
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Hiring Practices that Promote Diversity
Member of and partnership with diversityjobs.com as well as several other diversity focused communities
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
BillGO employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Our dental plan covers up to $5,000 of expenses per year
Vision Benefits
Health Insurance Benefits
BillGO offers several great coverage options through United Healthcare, and a highly competitive HSA option (with BillGO contributing $1200 per employee or $2400 per employee + family annually
Life Insurance
BillGO offers $50,000 in basic life insurance to all employees
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Beginning January 2021, BillGO will provide employees with a 401(k) matching plan managed by Voya financial, where we'll be providing a 3% match.
Company Equity
At BillGO, we place real value on employee ownership of the business through stock options, including vesting over a 4-year period.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
BillGO provides employees with flexible work schedules to accommodate personal or commuting time as needed.
Remote Work Program
Prior to COVID most employees worked from home 1 day a week, with additional flexible hours as need be
Family Medical Leave
Employees who have been with the company for 3 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Any sick days are covered for all employees.
Perks & Discounts
Casual Dress
Dress Code: Wear what makes you happy!
Commuter Benefits
Pre-tax commuter benefits for all employees
Company Outings
BillGO hosts company outings Semi-annually.
Free Daily Meals
BillGO employees get free lunch on Wednesday.
Stocked Kitchen
BillGO has a fully stocked kitchen including unlimited snacks, coffee, tea and pretty much any requests you'd like to add to the mix.
Some Meals Provided
We often bring in breakfast on Fridays or new hire orientation weeks, and employees get free lunch every Wednesday.
Happy Hours
Parking
We offer employees Free on-site parking.
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
BillGO offers employees professional development opportunities like conferences, workshops, online modules, group virtual training, etc.
Tuition Reimbursement
The Lifelong Learning Program provides Assistance up to $10,000 per year plus we pay 100% of tuition, books, and fees for each enrolled course.
Diversity Program
Lunch and learns
BillGO hosts lunch and learn meetings weekly every Wednesday
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
BillGO will cover costs for individual and team certifications as need be.
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