Sr. Risk & Compliance Manager at Freshworks

| Greater Denver Area
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Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
We are seeking a motivated and experienced Risk and Compliance Manager to lead the global Governance, Risk & Operations Compliance team. This is a player-manager role that will include a mix of strategic and operational responsibilities working with cross-functional stakeholders to understand the risks and establish governance and compliance processes across our organization. While focusing on details, the candidate-for-hire will also be able to consider the big picture to lead their team to execute on initiatives that align with Freshworks growth strategy. This position reports to the Director of GRC.
The ideal candidate will have a successful track record of managing and implementing global control and compliance programs and teams, overseeing the management, training and development of controls and compliance for business teams in large enterprises, and measuring the effectiveness of the overall program. They will have experience being an ambassador for a program - knowing how to communicate clearly, succinctly and influence others without authority is a critical skill. They will have experience easily navigating ambiguity and change. They will have experience working with a diverse set of individuals such as engineers, product managers, auditors, and senior leaders.
Responsibilities
  • Lead, motivate and continually improve the Risk and Operations Compliance team to strive for excellence, maximize effectiveness, efficiencies, quality and scale the program to meet company goals
  • Manage the successful delivery of risk and compliance projects ensuring technical excellence and a practical/business driven approach.
  • Plan and implement project reviews and risk assessments defining applicable controls to ensure regulatory and contractual compliance and minimizing risk; develop and execute a risk assurance plan to address high-risk areas
  • Consult with cross-functional stakeholders on risks relevant to their processes; lead monitoring efforts to proactively identify compliance risks
  • Craft and communicate effective data-driven reporting and updates to influence decisions and outcomes internally, drive risk and compliance health status transparency, and support a culture of risk and compliance awareness.
  • Define and enhance program metrics, measuring and demonstrating program effectiveness and presenting results and risks to and senior leadership
  • Support the design and implementation of a global cloud compliance management strategy for the organization
  • Support management in handling complex issues with internal auditors and/or external regulators
  • Manage co-sourced consultants and optimize their engagement according to budget; act as the lead in the scoping and status reporting as needed
  • Contribute to an environment that fosters innovation and enables continuous improvement of the risk and compliance mindset across the Company
  • Horizon scan to increase awareness of compliance risks that may affect Freshworks products and operations.
  • Participate and/or lead special or ad-hoc projects and initiatives

Qualifications
  • Bachelor's degree in business, management information systems, or related field; or equivalent of practical experience or applicable certification (CRISC, CGEIT, CRCM)
  • 8+ years of industry experience in risk management and compliance in the technology industry, SaaS, fintech, and/or healthcare
  • Experience with AWS and cloud infrastructure controls, risk management frameworks, and translating regulatory risk and compliance to technical requirements
  • Working knowledge of ISO27001, SOX ITGC, SOC2, HIPAA, PCI
  • Must have prior working experience building out SOX IT General controls and audit program
  • Knowledge of privacy controls and compliance (GDPR, CCPA) is a plus
  • Ability to distill pertinent information from disparate information sources and recommend/deliver effective, balanced recommendations and outcomes
  • Analytical capacity and practical approach to adding structure in a complex environment
  • Ability to quickly adapt to shifting priorities, demands and timelines through both analytical and problem-solving capabilities
  • Proven people management and effective project management skills leading to successful execution of established goals and objectives
  • Demonstrated experience as a strong cross-group collaborator and team player, dealing with complexity conflict resolution, and influencing cross-functionally
  • Familiarity with GRC and productivity tools
  • 3+ years of experience managing a culturally diverse and remote team.
  • Flexibility and good time management to cover a global organization is required and expected. Regular meetings and conference calls outside of normal office hours with India and occasionally Europe.
  • Demonstrate impeccable ethics by acting as a role model for values, integrity, professional conduct
  • Willing to travel as necessary

Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Summary of Freshworks Benefits:
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen

Location

Our office has stunning views of the mountains and is one street away from the fun restaurants and coffee shops of Denver's iconic Larimer St.

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!

LAUREN

Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!

TAYLOR

Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.

JENNY

Solution Engineer

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Freshworks Women 360 is an employee group aimed at community service, professional development, and career growth.
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Classpass and a fitness/reading stipend
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Freshworks offers pre-tax commuter benefits for all employees.
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Since working from home in mid March, we have added additional benefits to ensure our employees are fully supported, mentally and physically!
- One time WFH accessories stipend
- Monthly internet allowance
- Classpass membership offering
- 6-month long free DashPass subscription
- Reading & fitness stipend

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