As the Sr. Desktop Specialist in our Boulder office, you will be the primary support representative for the Helpdesk team supporting our Mac OS and Windows systems in addition to basic network and end user support. You will work with entry level to senior executives ensuring their experience working with technology is one which enhances their job. We have an incredibly talented team and a performance based, collaborative culture. You will be able to partner with extraordinary colleagues and leaders as well as bring your own talents and ideas to the team. We are seeking individuals who share our core values: Passion, Intelligence, Honesty, Integrity, Accountability, Creativity, Leadership and Teamwork.

What You'll Do:
 

• Provide telephone and in-person support for local and remote users having issues with issues with:
• Email
• Printing
• Connectivity (IP Routing, DNS, SMTP, DHCP)
• Desktop/Laptop hardware issues
• Software issues (cloud hosted as well as locally installed)
• Virtual desktop issues
• Triage support tickets and collaborate with team members in remote offices in order to provide superior support to the local office
• Support user software and hardware installations as necessary
• Laptop and desktop imaging and setup
• Configure mobile devices to support email and multi-factor authentication
• Develop solution articles and enhance knowledge base as necessary
• Troubleshoot and resolve remote connectivity issues
• Learn new technologies and expand technical and communication skill sets

What You'll Bring:
 

• A cultural leader - you thrive on building relationships and supporting internal client’s needs using a customer service mindset
• Collaborative - you listen, brainstorm, and troubleshoot to creatively solve problems
• Organized, agile, and able to manage your time and multiple projects effectively and efficiently
• Able to maintain a high level of communication, accuracy, and timeliness
• Able to work on your own initiative, make confident decisions and work under pressure.
• Strong communicating using verbal, written, and presentation skills
• Confident translating technical language to non-technical end users
• Able to effectively respond to questions from all levels of the organization
• Professional - you are quality focused, maintain confidentiality, and communicate with honesty and integrity
• Passionate about continuous improvement and learning
• Able to lift 25 lbs and move around and crawl under desks
• Able to travel periodically as necessary.

Experience With:

• Active Directory
• Microsoft Office 2013, 2016
• Microsoft Exchange
• Windows 8 & 10
• MacOS
• iOS, Android
• Chrome, Internet Explorer, Safari
• Skype and WebEx for Business
• VMWare
• VPN – NAC Dual Authentication
• Basic knowledge of Email Certs and Signing
• Basic network knowledge – Office and Home environments
• Basic telecommunications knowledge