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Denver, CO

Sr. Director, Engineering - Application Platform Operations - DevOps / Cloud / AWS Leadership at Spectrum (Greater Denver Area, CO)

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Develop, integrate, deploy, and promote continual service improvements of engineering practices to ensure stable delivery of solutions consistent with company initiatives and expectations. Direct project planning, capital budgeting and business plan development. Builds relationships with stakeholders to establish a productive customer-focused culture and ensures a high degree of cross functional communication in line with product deployment and support.
  • Responsible for the Service Activation and Provisioning Operations strategic direction and management of multiple teams providing 24x7 support for order management, service provisioning, service activation, and data reconciliation systems, including databases and private/public cloud infrastructure, for all lines of business, including Mobile, Broadband, Landline Voice, and Video across residential and small/medium business across the national footprint.
  • Lead an innovative, collaborative work team to produce results for exceptional customer experience.
  • Oversees specific software systems support team providing strategies, design, transition and overall operations of Service Delivery application platforms and services.
  • Provides application engineering support and direction for new or existing technologies and current operational initiatives.
  • Drive continual service improvements with delivery and operations of the application platforms to improve operational effectiveness across Network Operations and company performance measures while ensuring alignment of business strategies with technical solutions.
  • Performs liaison role and facilitates collaboration with cross-functional organizations (IT, Engineering, Field Operations, Customer Operations, Product, and 3rd Party Suppliers) to develop, interpret and deliver customer-facing solutions to production.
  • Evaluate and consult with executive management regarding system operations, strategic planning of next generations products and solutions.
  • Ensures data record maintenance, current procedures and compliance tests are performed in accordance with Federal Communication Commission Standards and other government agencies.
  • Direct quality control programs for engineering operations and ensure consistent operational procedures.
  • Partner with senior leadership on the continuing transformation of the service delivery and fulfillment into a customer-first driven organization.
  • Manage and define operational maintenance agreements and SLAs with supporting partners.
  • Review selections on bids for contracted projects, and provide recommendations as necessary.
  • Direct capital budget process, execute approved budget plan.
  • Lead and participate in succession planning.
  • Perform other duties as requested by Manager.
  • Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience.
  • Minimum twelve (12) years of experience in application development and operations
  • Minimum ten (10) years of telecommunication industry experience
  • Minimum nine (9) years of Engineering and Operations Management experience
  • Minimum five (5) years of Project Management experience
  • Exceptional leadership and technical skills familiar with cable technologies and fulfillment and service delivery systems for large complex ecosystems.
  • Thorough technical understanding of the design, architecture and implementation of COTS products for provisioning and activation (Oracle technologies and databases, WebLogic, AWS, Kubernetes, Hadoop)
  • Demonstrated understanding of DevOps principles having a track record of transforming organizations
  • Solid foundation and technical understanding of databases, algorithms and design patterns
  • Possess a deep technical knowledge of UI/UX development, HTML5, CSS3, and API development
  • Strong business acumen having the ability to lead large, cross-functional teams to achieve results
  • Knowledge of all FCC and other government agencies compliance reports, rules and regulations
  • Ability to operate customer facing production services at web scale, 24/7/365
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward and professional manner
  • Possess effective communications skills including presentation skills
  • Make decisions and solve problems while working under pressure
  • Analyze and resolve complex issues, both logical and interpersonal
  • Ability to plan, prioritize and organize multiple projects and tasks effectively
  • Strategic and Organizational Agility
  • SCTE/BCTE certification or equivalent
  • Knowledge and industry experience of cable services
  • Office environment
  • Some travel required

#LI-AK EGN800-APO 312109 312109BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $151,300.00 to $268,300.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and 2023 will be the 10th year in a row where we’ve absorbed the full cost increase for medical, dental and vision coverage.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like up to $10,000 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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